I've alerted my colleagues. They're looking into this already.
Maxis Draining data like mad, Help please!
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 Nov 11 2014, 07:05 PM
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Senior Member
2,021 posts Joined: Jan 2003  
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Nov 11 2014, 07:47 PM
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Senior Member
672 posts Joined: Dec 2006
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QUOTE(KenYoung @ Nov 11 2014, 06:58 PM) I will stand corrected but It is not quite relevant if u say 6+ Will DL hd images or require more data.... After all the app is to cater for all phone users (unless they hav settings for HD for specific phones ,or really got different DL size dedicated for different phones ???). After all the photo also not like clearer or HD, just look bigger (stretched?).. It is possible to target high-definition devices using media queries, and then serve higher resolution images for that specific high-res display. Modern websites are optimized to serve different resolution images according to the device's PPI density. Read more about it here: http://benfrain.com/how-to-serve-high-reso...ew-ipadiphone4/Yday my quota just renewed, phone receive 2pm and after restoring everything only start using around evebing 5-6pm.. Around 9.15pm got the msg I reach 80% of my 1gb.. 1 evening can use up so much is absurd! After all it was light browsing only on FB and insta... No video streaming (except insta a few , perhaps) , DL , or upload of photos... I was busy having dinner with family around that time. My average is 1gb data a month and I have done most , or if not all, of the settings to reduce bandwidth even during on my i5... I did Google and saw the link shared by yukihatsu. Now every little data used i so paranoid... But anyway I finished up 1gb d and only speed throttled...also hav changed back to my i5.. What a pain! Possible to ask maxis to revert back the data due to abnormal fluctuations? Any1 got such experiences ?  But you are right that it shouldn't take up that much data. This is clearly an issue, either with Apple's or Maxis' side we don't know yet.  |
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Nov 11 2014, 07:57 PM
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Junior Member
700 posts Joined: Sep 2008
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Back on i5 and basing on mobile:
Current period 11.5mb Safari 2.8mb WECHAT 63.6kb Whatsapp 323kb System services 1mb The rest i restrict cellular... This normal?? I'm damn paranoid |
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Nov 11 2014, 09:48 PM
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Senior Member
1,591 posts Joined: Jan 2003
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Did you experience a lot of app crashes in between usage?
Check that your phone is not sending diagnostic dump to apple under Setting > General > About > Diagnostic and Usage. |
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Nov 11 2014, 09:50 PM
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Senior Member
1,591 posts Joined: Jan 2003
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You should probably connect your phone to WIFI for the time being and run packet sniffing to find out where those data packets went.
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Nov 11 2014, 10:30 PM
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Junior Member
700 posts Joined: Sep 2008
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QUOTE(da3shou3 @ Nov 11 2014, 09:50 PM) You should probably connect your phone to WIFI for the time being and run packet sniffing to find out where those data packets went. how do i run packet sniffing? i think if i dont run data... the current period also dont move too much.. |
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Nov 11 2014, 10:57 PM
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Junior Member
195 posts Joined: Jul 2009
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What about try to reset ur network setting?
Settings -> General -> Reset -> Reset Network Setting See if this help? |
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Nov 11 2014, 10:57 PM
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Junior Member
531 posts Joined: Mar 2006 From: Selangor
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Guys the problem is I have been using iphone 5s all the time. It only happen the past three months
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Nov 11 2014, 11:01 PM
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Senior Member
1,591 posts Joined: Jan 2003
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QUOTE(KenYoung @ Nov 11 2014, 10:30 PM) how do i run packet sniffing? i think if i dont run data... the current period also dont move too much.. This is likely to be caused by something running on the background.You need a computer with LAN and WIFI interface (laptop maybe). You can try connect in this way: Internet <--> Your Computer LAN interface <--> Internet Sharing via Ad-Hoc Wireless <--> iPhone Then run Wireshark on your computer. Remember to turn off cellular data first under Settings > Cellular > Cellular Data. |
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Nov 11 2014, 11:05 PM
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Junior Member
195 posts Joined: Jul 2009
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Try one more...
Settings -> General -> Background App Refresh , turn on for the App u need it to refresh in background only. I turn this feature totally off. No need to refresh in background, as I will open app when I need it, so by that time I open app just refresh for me is ok. No need to refresh in background all the time. |
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Nov 11 2014, 11:09 PM
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Junior Member
636 posts Joined: Jul 2005
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File a complain to Maxis and ask them to give the data usage breakdown. Complain and complain and force them to waive charges/give discount for the weird data usage. Dont forget to mention MCMC and Tribunal Pengguna as well.
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Nov 11 2014, 11:52 PM
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Senior Member
1,591 posts Joined: Jan 2003
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QUOTE(even_steven @ Nov 11 2014, 11:09 PM) File a complain to Maxis and ask them to give the data usage breakdown. Complain and complain and force them to waive charges/give discount for the weird data usage. Dont forget to mention MCMC and Tribunal Pengguna as well. Might not be Maxis. If you don't find and solve the root of the issue, are you going to do this at monthly basis? |
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Nov 11 2014, 11:54 PM
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Junior Member
636 posts Joined: Jul 2005
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QUOTE(da3shou3 @ Nov 11 2014, 11:52 PM) Might not be Maxis. If you don't find and solve the root of the issue, are you going to do this at monthly basis? It might not be but it is a good start to force them to investigate and solve the issue. |
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Nov 12 2014, 12:02 AM
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Junior Member
700 posts Joined: Sep 2008
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yesterday i called CS , he just said no breakdown of data usage...
do they really have it? i mean.. how does it breakdown like? according to time or app or what? lol |
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Nov 12 2014, 12:08 AM
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Senior Member
2,302 posts Joined: Jan 2011 From: Monster Hunter Freedom Unite
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Do ur iphone jailbroken? If yes try restore back to normal and see how
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Nov 12 2014, 10:04 AM
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Senior Member
2,977 posts Joined: Sep 2006 From: 3°10'21.80"N , 101°43'17.20"E
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Used 3GB in less than 5 hours of purchase of the 6 Plus. Damn.
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Nov 12 2014, 10:47 AM
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Senior Member
672 posts Joined: Dec 2006
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QUOTE(Kernkraft400 @ Nov 12 2014, 10:04 AM) Used 3GB in less than 5 hours of purchase of the 6 Plus. Damn. Can give us a breakdown of your usage?  |
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Nov 12 2014, 11:13 AM
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Junior Member
531 posts Joined: Mar 2006 From: Selangor
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I seriously don't think its phone issue
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Nov 12 2014, 11:35 AM
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Junior Member
90 posts Joined: Jan 2008
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did u using any live radio streaming apps like meloxxFM?
last time i got drained out >500mb in few hours coz the app keeps running in the bg when i check out the breakdown of the usage, the app keeps sending out packages in the few seconds interval, and seems that the app prefer to use 3G rather than wifi in my house @@~ |
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Nov 12 2014, 11:40 AM
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Senior Member
1,591 posts Joined: Jan 2003
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QUOTE(starlight @ Nov 12 2014, 11:13 AM) I seriously don't think its phone issue It's unlikely phone issue but apps that running in the phone that causes it.  |
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