i suggest after you all receive ur device, please watch out for data usage..
mine 950MB gone for nothing

BS cs told me the delivery team is OT at that day. but not sure is half day or full day.

i suggest after you all receive ur device, please watch out for data usage..
mine 950MB gone for nothing

Hmmm, I thought iOS would have prevented an OTA update using cellular data?

So there is nothing we can do and just let Maxis bullied us? 

You are right, Maxis is not the only reseller for iPhone in the market. However you have to hear me out on this.

I pre-order it because I wanted to make sure I can enjoy the coolest gadget as soon as possible. Hopefully somewhere around 6-9 Nov I could get the device as Maxis was making a huge uproar about the midnight delivery. I don't think our local logistic needs more than a week to deliver the goods as I frequent use their service. (I didn't know about brightstar was doing the delivery at that moment).

And knowing very well, if I were to purchase from Apple Store, it will likely to take about 5 days to a week for them to deliver, I will only able to get the phone somewhere on the 13th - 14th November as I have experience purchasing from Apple directly.  In the matter of fact, at that moment my cousins asked me to purchase 3 units for them and I did make the order from Apple store online since Maxis no longer take pre-order. I waited till morning of 6th November and make the purchases once they opened for purchase. I still remember at that moment the delivery time stated was 5 - 7 working days. At that point I still feel that Maxis would be quicker to get me the phone as I have pre-ordered it.

Surprisingly I received all the iPhones that I ordered from Apple store on the 10th November. Well I gave Maxis the benefit of the doubt that the phone was on the way as I have received numerous confirmation from their Customer Service, therefore I waited. I received a call from Maxis today telling me that they have run out of stock and they have no idea when I will be getting my phone.

If I were to cancel my order now and make my purchase online, the current waiting period is 3-4 weeks. You see my predicament here. I felt that I have been slapped by Maxis and there is nothing I can do about it.

As the old saying "Fool me once, shame on you; fool me twice, shame on me." This will be my last time doing this bull crap with Maxis unless I receive an official apology from someone that matters.

Yeah, got the same SMS on Wednesday. But after waiting so many days, finally called Maxis CS to arrange to self collect at BS. In and out of BS office with the phone in 15-20mins, better than waiting in vain for their delivery man to call.

LOL, that's a good one asking the CEO to deliver to those angry pre-order customers.

My story:

1. Received a call from their staff a week before. Mentioned that the phone will be delivered today (14/11/2014).
2. Got a confirmation SMS that phone will be delivered before 15/11/2014 (which means today).
3. Called them in the morning today just to re-confirm. Maxis CS staff confirmed that will receive the phone today.
4. Waited till 2PM. Nothing. Called CS again to check. CS mentioned will check and will call me back.
5. Around 4PM, Maxis CS called. Informed that THEY HAVE NO STOCK AND THIS IS GLOBAL SHORTAGE AND NOTHING THEY CAN DO. I pre-ordered on 3/11/2014. CS asked me whether I want to cancel or wait till December. Cannot confirm which date on December.
6. Told them to cancel my order as I'm totally FRUSTRATED with this kind of bullsh1t. I felt helpless with this kind of service.
7. Worst experience ever.

*Sigh*... Yea. I did send some stuff to their Twitter last time. I don't blame the CS ground troops, just the management. Poor leadership and integrity... Their management probably told them to shut up (minimise legal liability) and hope that angry people go away... Yes, they will, to their competitors....

Maxis failed to handle to situation up til now, did almost nothing to salvage the situation and maintained a 'tidak apa' attitude towards customer

- did not know how to manage customer's expectation
- one excuse to cover another
- did not engage a proper courier service company to handle the delivery

The whole planning was doomed from the get go. Anything that can go wrong, went wrong, and no official response frm the mgt, makes the whole fiasco spiral out of control.

Appointing 1 co. to handle all the delivery, was also a mistake. Maybe bound by contract, so can't terminate. Hope there is a penalty clause with hefty fine to the 'favorite' courier partner who single handedly screwed up the whole delivery process.

At last, received my ip6 64gb Gold. Pre-order on 31st Oct. Delivery guy using motorbike  to delivery with simple packaging using black pasar malam plastic bag.

Just cancel the order with Maxis. It's such a waste of time. I cancelled mine on 14th, straight away ordered with Apple on the same day and now my shipping status is already in Subang Airport from Singpore. I will expect to receive it by EOD or latest by tomorrow.

Errr.. Just received a call from BS. My 6+ is 30mins away.

😱. I've actually cancelled it last Saturday.

What is going on?

you got back your money d? if yes then just take only la

shit...i cant downgrade my ivalue 1 to ivalue simple if i get the phone from apple store...

if maxsux is sending me a second hp for free, shud i accept it?

i just got mine by self collecting. after so much battle with maxis. really just go n collect for those havent receive. brightstar wont even know if you are authorize by maxis to collect it or not.

nope....my existing contract already end.

she said either you upgrade or change to surfmore talkmore or one plan...

after changed cannot change back to ivalue plan..

can la can still call.

So do i need to call maxis to activate the nano sim or it will be automatic? Coz my current micro sim no more data already.