Finally got my 6Plus Gold today, 13/11/14
Let me take you through my "Experience" from Preordering from Maxis Online Store.
-Like everyone else, I was waiting for the MOS to get online on the 31/10/14. Tried to log in but just couldn't get into their website. Tried and tried logging in from 12am to morning in between short naps and getting up to try. It was really mad. The site was down most of them time. Tried in the morning while in the office till night time and still couldn't log in. Once or twice manage to get into booking page, but didnt get to placed an order for it. Kept trying and trying until midnight and gave up because still couldn't log in. Woke up on the 1st November at 5am and thought wanted to give it a try. Suprisingly, it was a smooth log in and I placed my order. Was quoted 7 Working days delivery from the 6th November. Couldn't select self collect at KLCC on the 6th as it was full already.
-Didnt get selected for Midnight Collection. So had to wait for them to deliver to me. Called CS and asked if I could self collect at KLCC on the 6th and was turned down as the say they have no such policy.
-6/11 - Status on MOS changed to Order Status : Order Confirmed.
-8/11 - Status on MOS - TRACK button and function appeared. Was told once there is a Track button on your MOS status, means stock is already allocated for you.
-10/11- Status Changed to Pickpack. Called Brightstar. Was told that my phone was with them already and are waiting to be "Packed". Ask if I could self collect and was turned down. Reason- Maxis doesn't allow.
-11/11- No news. Called and was told that it would be coming "these one or two days". Again asked to self collect, they say must seek Maxis's approval.
-12/11- Called Brightstar. Was told that the "phone was already out for delivery". When I got really frustrated and talked to a manager, he got someone to call me back. Promised delivery today. Confirmed. Waited patiently. No one called, no news no nothing. Called them later in the evening, and they got a woman to call me back saying definately sending to me tomorrow (12/11) by afternoon. Confirmed again. Call Maxis 123, told them I wanted to cancel and CS say no problem and will get it done for me. Immediately, my order on MOS immediately dissapeared. (That was the fastest update I could get
).
-13/11- Nobody from Brightstar called. No delivery truck no nothing. Maxis 123 called me again asking if I confirm cancellign the order. I gave them a piece of my mind and said that I want to cancel if they dont send to me today. The CS say will get back to me. No news. Waited till 2pm because Brighstar promised that they will send by afternoon. Call Brighstar again and the CS at Brightstar had no idea what happened to my package and apologized. Promised to get someone from logistics to call. 3:30pm , a lady called me back. At that time I was already around PJ area. She apologized and told me the lorry broke down so wanted to send again tomorrow. I told directly, enough of all this bullshit, Im nearby PJ and I will collect from your office and Im on my way. I was very upset already and she was said she had to call Maxis. I told her i dont care, I want my phone because I PAID for it already since the 1st. Went up to their office and she let me collect my phone. I looked at the Delivery order, and the date was 11/11 and then changed to 12/11 then 13/11. I asked her why didnt deliver the unit and she couldn't answer.
Once collected, Maxis immediately sent me a message saying My Order has been dispatched. Then another message and emailed saying my order has been delivered.
As Im typing this, Maxis 123 called me to confirm if I have received the phone. My question is, why suddenly all the concern when after I self collected. Why not beforehand?
I have bought my previous Iphone 5 and 5s from Maxis and has been a Maxis customer for many years. This time to be fair, Maxis did deliver my Iphone 6 to me with the promised 7 working days from the 6th because its only the 13/11 today. But not without many calls here and there (and I MEAN IT, MANY), broken promises, headaches, ill informed Maxis and Brightstar CS and ultimately I had to collect the phone myself from their office in PJ.
Is is worth it to go to all these trouble to get an Iphone from Maxis? It is up for you guys to decide. Good luck to those who have yet to get your phones. Im sure you will learn something from my experience here and hope you will receive your phones soon.
This post has been edited by TOMEI-R: Nov 13 2014, 06:28 PM 
Nov 11 2014, 11:51 PM
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heck they cant even deliver for those who preordered.
I would love to see that happen. 
Where is your nanosim card? Its supposed to be stuck on the box? 
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