just want to share some of my experience regarding MSI GS60 2 PE 2014 i bought..
i was really excited to receive my laptop that time, its was pack with nice and tight box to protect the laptop.
BUT
The First Problem, after few day use i realize when i press "space" key, noticed "squeek" sound from the key, was think may look for MSI WARRANTY CENTRE to look into it.
The Second Problem, i am in sarawak and i look into MSI Laptop Booklet, i was "wow" not bad MSI has plenty of MSI WARRANTY CENTRE in Sarawak, no bad yea, but at the end what i know is..... there is NO ONE in SARAWAK. the only ONE MSI LAPTOP TRANSIT Station ( they don repair, they only forward the laptop to KL) is in Kuching, and its really hard to find. no signboard nothing.
The Third Problem, i don know why The Cushion Rubber underneath my laptop will displace, even on flat surface. i am thinking it might be the place to hold the cushion rubber is too shallow. At first i was asking to send the whole unit back to KL, but i was like NO, u ask to send the whole unit back to KL just because that rubber?? At the end, they agree to send the all set rubber to fix so i can fix it at my home. Well, i am satisfied and happy with this. at least they willing to make arrangement for me and fast respond also. Thumb Upsss for MSI.
The Forth Problem, my battery swell up... (just send a email to MSI Warranty Centre) Still have to send back whole unit, sigh..... MSI could u do anything to make me happy??? ur laptop is not cheap yea.
for Sarawakian u wan to get msi laptop, if u think that warranty is important, then you might have to think about it.
* i changed the laptop hard disk to SSD, they wont spoil the warranty yea?? i hard disk is located at the back and it can be change easily without open the motherboard. i ask the dealer in sarawak PC Image, how they avoid warranty void, they say just don damage anything inside, seems like they don have the spare warranty sticker also.
update:
now i know changing hhd will void MSI Warranty.
Wow sorry to hear that. I bought GS60 2PE too. Its by far the best laptop i own. I use it ALOT and traveles with me everywhere. My Alienware M14x would brake-down 3 times in 1 year +, MSI still going strong and no sign of slowing down. Maybe because of the SSD. My prevoius Alienware graphics card always breakdown after 3-4 months. But the good thing is they have onsite service. Dell (alienware) actually will come to your house the day after u report and replace the whole motherboard without question within the warranty period. MSI needs to keep it at their repair center 2-3 weeks i think, mine never rosak before.
Laptop wise i prefer MSI GS60 by far but I hope later they will implement warranty service like Dell. Now Dell guranty on-site warranty repair/replace the next working day. That is really awesome.
Oct 11 2014, 07:50 PM
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