Forumer you are complaining against: Feiton

Item being sold/bought: TP-LINK TL-SG1008 - 8-Port Gigabit Switch - RM 129

Original thread link: https://forum.lowyat.net/index.php?showtopic=2687947&hl=

Date of transaction: Aug 4 2014 8:48:19am via M2U

Details of the complaint : im ordered 4 item and i only receive 3 of them ... he just send the parcel im only knew when im opened the parcel ..and im asked for refund .. he just ignored me.


ok im just place the PM here

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Re:HI 。。TP LINK, Aug 1 2014, 05:19 PM

please let me know total amount including postage fee to kuantan and your payment detail plz ,thank in advance

TL-SG1008 - 8-Port Gigabit Switch x1
TL-WDR4300 - N750 Wireless Dual Band Gigabit Router x1
TL-SF1008D - 8-Port 10/100Mbps Desktop Switch X1
TL-SF1016D - 16-Port 10/100Mbps Desktop Switch X1
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Re:HI 。。TP LINK, Aug 1 2014, 05:46 PM

TP-LINK TL-SG1008 - 8-Port Gigabit Switch - RM 129
TP-LINK TL-WDR4300 - N750 Wireless Dual Band Gigabit Router - RM 229
TP-LINK TL-SF1008D - 8-Port 10/100Mbps Desktop Switch - RM 27
TP-LINK TL-SF1016D - 16-Port 10/100Mbps Desktop Switch - RM 64

total:RM449

Add RM 16 for Shipping Penisular ,total will be RM465
Add RM 23 for Shipping Sabah/sarawak. Total will be RM472


Only Shipping fee charged, no packing or extra handling fee charged.
Buy more items from my store to save shipping. smile.gif


Feiton Computer Communication Sdn Bhd
CIMB 8000859332
Maybank 112028170256 (phang khar khee)
Public Bank Berhad : 3180831517

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Re:HI 。。TP LINK, Aug 4 2014, 10:36 AM

ALREADY BANKIN RM465 today 8:48:19am via M2U
pls send to below address ..thank in advance and good-day ya ~

CXXXXXXX
019-XXXXXXX

no XX ,XXXXXXXXXXXX
XXXXXXXXXXXXXX ,
XXXXXXXXXX . pahang

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Re:HI 。。TP LINK, Aug 5 2014, 01:49 PM

may i know that you send out the item or not ?

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Re:HI 。。TP LINK, Aug 5 2014, 02:00 PM

waiting for this arrive, that day i check the stock wrongly.
that was 1008d instock. not sg1008

TP-LINK TL-SG1008 - 8-Port Gigabit Switch - RM 129
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Re:HI 。。TP LINK, Aug 5 2014, 02:08 PM

ok then ,just let me know the tracking number once you send out the item .thank in advance

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Re:HI 。。TP LINK, Aug 5 2014, 02:28 PM
ok sure.

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Re:HI 。。TP LINK, Aug 7 2014, 04:58 PM

hi your tracking number is airpak express 200138825106
thanks

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Re:HI 。。TP LINK, Aug 9 2014, 01:56 PM

there is still. One item missing in the parcel ...

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Re:HI 。。TP LINK, Aug 9 2014, 08:05 PM

may I know when you're gonna send this switch to me or refund or what ? coz you only send three item to me while I thought it suppose to be four item that I'm ordered .

Tp link TL-sg1008 8 port gigabit rm129

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Re:HI 。。TP LINK, Aug 10 2014, 01:10 PM

yes i will do the refund for the item of

Tp link TL-sg1008 8 port gigabit rm129

can i have your acc number.

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Re:HI 。。TP LINK, Aug 22 2014, 04:44 PM

please refund to below acc

maybank
1XXXXXXXXXX
CXXX XXXXX XXX

please inform me after you have refund ,thank in advance

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Re:HI 。。TP LINK, Aug 29 2014, 05:47 PM

may i know that you refund me or not ?

rm129

maybank
10xxxxxxxxx
Cxxxxx xxxx xxxxx

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This post has been edited by x264: Sep 7 2014, 08:06 AM

HE JUST KEEP ON IGNORED ME

feiton Last Active in 4th September 2014 - 09:58 AM but he never reply my pm and never do the refund .






and recently im just found out in a chinese forum that feiton's shop already closed ...

https://www.facebook.com/feitoncomputer

Judging from the recent comments, and visits to their shop, it looks like they really closed their shop - bankruptcy. Really pity you bro. I bought quite a few items from them in the past and never had any issues. Hope you get your money back. I also worry about the warranty for items that I bought from their shop, most recently an AC66U router which has a 3 years warranty

Try to call their number at 012 780 8322 - dunno if they will still pickup though...

On FB, we can see that quite a few people purchased items from but never received it this past week. Really bad.

This post has been edited by isr25: Sep 7 2014, 10:36 AM

faiton got store On lelong also
http://www.lelong.com.my/merchant/feiton.htm

Elok report dekat lelong skali untuk elakan dari orang lain sekali tertipu.. selalunya lelelong akan fast resporn dan penjual kena cepat balas sekiranya ada disputy kalau lambat store boleh kena tutup dan blacklist. boleh call/email/pm kastemer servis lelong tentang isu ni. boleh bagi link dekat sini untuk tindakan lanjut dan fast resporn dari seller. saya bnyak kali beli dari beliau takder sebarang isue

feiton confirmed close shop oredi,owner run away n most of the staff oso resign...however some of them still operate n they relocate to small shop in jaya one sect 13 pj...

No wonder they never confirm my order on lelong. Damn they was good, and i bought plenty of stuff from them. How am I going to claim for warranty if anything happened..

Agreed. I never trust completely sellers at Lelong.
Normally I will email/PM/contact them, to see their response,
and ask if they actually have the stocks
(most of them not actually, they just advertise & advertise).

But some buyers just order and bank in their money,
without contacting the sellers first
(maybe thinking Lelong is like eBay).

And I think that exactly what happens when I see
comments on now Feiton defunct FaceBook
(they have already deleted their FB website),
comments of buyers telling that they have already
transferred the funds and start querying
when they should be able to get their stuffs.

Hm.. I wonder is that why they cancel their Facebook account,
not their Lelong account.. easy money is still pouring in.

Their Lelong account has been suspended. No more items being listed - I informed Lelong since Sunday and thier product listing were removed yesterday early morning. Quite commendable on Lelong administration.

This post has been edited by isr25: Sep 9 2014, 09:12 AM

dulu feiton is trusted seller in lyn.but now .bankrupt! what happen to feiton.

Borrow this picture from owner , Aizul Syazwan Zainal Abidin . Thanks and Sorry just need to let all of the forumer know.

That shop has very bad and dodgy customer service in my one time shop experience with them.

I bought a ducky shine 3 from them few months ago.
I ordered Orange LED light with brown switches.
Lelong put send within 24hrs. After a day no receive i call them and they say no stock need wait and have no idea when will arrive.
I have to wait then, all ducky vendors too were out of stock.
They never bothered checking or updating anything. Just you wait me i wait you.
In the end , i contacted their ducky supplier, cyntrix. Cyntrix was prompt enough to tell me that their ducky kb is in shortage and might take weeks.
At last i wrote in ducky's taiwan FB. A personnel of ducky tw immediately told me that due to shortage of some parts, ducky shine 3 will arrived late.
However after two weeks, cyntrix suddenly posted large stackpiles of ducky shine 3 and zero keyboard in their office.
I remember that it was friday back then. It was quickly distributed out to a few vendors as soon as it arrive. Feiton still has no idea the stock has arrived untill i sms them.

On Monday only they sent out the orders and Tuesday i received it in the morning. They were using Airpak express that had the worse reputation instead of Pos Laju. Luckily the parcel arrived sharply in my office in the morning.
Received parcel to uncover "Ducky Zero " with a receipt indicated as "Ducky Zero" as well.
Price also different alot, one is RM280 one is RM400++.
Call them up, they say make a mistake and ask me deliver it back to them. They were kind enough to pay me the postal service back.
Well services good i thought.
They receive on Wednesday afternoon. Took me long enough to haunt them about how rushy i got over the incident the whole day. Only to found that the parcel reach them around 3pm.
They sent me the parcel on Wednesday while i receive it on Thursday.
This time was the right item. But then, some keys were not lighting up. I tried resetting it a few times and still some keys stubbornly refuse to light up.

I was totally pissed off back then. Call them up and ask for returning a new unit to me. As usual we know that there's a 7 days one to one exchange.
They start telling me might be some issues with the firmware or something. Obviously they are giving excuses not to replace them. So in the end after some arguement, i say i'm heading down to their shop for a replacement. One of their sales guy told me they have "alot" of stock to replace.
I live in klang areas and those know who know where feiton shop is knew how far the distances.
When i reached there, one of their senior or supervisor sales guy handled me. A stubborn one too. He told me that they only have 7 with them. They only took 1 orange Led. If i want to replace, i need to wait. So thanks for asking me down and telling me no stock. And now wants me to play the waiting game for another week. Immediately i asked for refund, the guy refused. I said you make me the trouble to come down here without replacement. I have the right to ask for refund. He stubbornly insisted no. I even show him clearly what's the defect of the keyboard that he tries to fix it without any success. I know that he's going to retain my keyboard and flash the firmware himself instead of sending it to cytrix. This is going to take more then a few weeks waiting them to do a sloppy job and delaying me. I had no choice but to take a red led in the end.

First of i had to say, distributors can exchange one to one cosmetic defects with supplier within 7 days. It could be more then 7 days. But at most is 7 days i know. After 7 days, it's no longer DOA claims, it's RMA claims. Take note that DOA claims and RMA claims are entirely different.
DOA claim are new sets and RMA are repaired sets.

Luckily I got mine delivered before this. They've been facing financial issue last time, never knew this could happen. :/

This post has been edited by lucidlts: Sep 9 2014, 01:50 PM

i make a rig on july at their shop.

This post has been edited by mydyory: Sep 9 2014, 08:25 PM

lossing gamble i think

Sound like direct to one new seller at lowyat garage. His name is "techview".. Even the address look like same >.<

should we summon him?

yes the shop name is techview it solution

aiyo i bought stuffs from them before...now my warranty all gone...

their price was good.

judging from the pic, maybe hutang ah long?

you guys consider lucky, even myself super duper damn lucky.

i sent my Sapphire R9 280X Dual-X for RMA at Feiton, everything looked fine at that shop.

one week later my friend asked me whether Feiton closed.

fearing the worst, I head over to the shop at my next available schedule and sure enough it was as what's shown in the picture above - red paint over the shop's shutter.

with the help of my contacts, I managed to track my RMA item and it was already at the distributor's place! phew........... what a relief.

sources claim it is as what you mentioned - hutang ah long as boss has gambling habit.

The LYN ID seems to be still active, last login 9th Sept 2014.

if he got ties with the 'underworld'...his business is very efficient in helping the 'underworld' business.

unfortunately he can't control his habbit.

I used to deal with Fetion a lot last year, fulfilled my orders completely despite some delivery issues as the casing I bought was bigger than I have expected. They were doing very well before they expanded their shops to franchise.

Their Facebook page gone disappear for a few months now and really sad to see a reputable seller go down just like that

Thought they're doing pretty well, they moved from the upper level shop to a bigger ground floor area and I just upgraded my PC with them back in July, they bundle a CM TPC-812 cooler with a pretty unbelievable price to me. Too bad shit like this often happened here and there after World Cup and unfortunately it's them.

I can't believe what I just read. I bought a GTX760 from them at their shop in june. that time I think they just relocate there so they were quite busy putting stock. Anyways now im concern bout my warranty. They seems to have a good reputation as even forummers at H&Q section used to recommend him.
I guess next time stick to lowyat plaza like viewnet better.

Wah feiton lari. Have to RMA several units of Sapphire 290 tri-x le. Adui.

WTFFFF..!!! I just bought toshiba flash air 32gb memory card from them last months.. now they freaking closed down WTF is this.. if my memory card spoiled how am i going to claim the warranty??

Thank goodness I've never purchased from them before. Prices are always higher compared to other reputable ones.

Can call up Toshiba Malaysia Customer Care for help..

Thank you bro

You guys should not be so surprised. Anything can happen to any business these days especially buying online when you dont even know the actual situation of the seller's business.

Alot of longtime sellers have close shop and gone MIA all of the sudden. An example go search or google "bruceleestore lowyat" a perfect example of a longtime seller who have fallen and gone missing despite years of trust from his customers.

im one of the lucky buyer to get some item even poslaju one like 2 week before the "quiet".

they are very good, the price..the customer services, they all really helpful.
can say they are my favourite shop for PC Hardware.
i was shocked when 1st hearing the news.
but good thing dont last long.

i know they will still continue business using different kind of names now.
still have some faith for them.

they are definitely not a scammer to begin with.
gambling is bad guys, feiton has bright future. .

This post has been edited by TheHitman47: Sep 15 2014, 04:51 PM

Haiz, pity they have to go down. Their service was ok, the staff was kind enough to troubleshoot my rig when the gc that I bought had problem.

cant believed this news.. feiton 1 of my favorites seller in garage sale...

rip

No need RIP lah,

They will open another company and business on as usual,for time being,they will underground till clear to pop out.

Online seller especially with shop come and go like flies. With the mindset which having shop is reliable, time proven it's the opposite

Name it ~ there a few so called reputable and reliable shop = CEX, feiton, bruceleestore, modernopc...... the list go on

Not to brag but since 2007, only TWO(2) sole survivor in garage sales for computer parts and accessories. Other just merely survive for 1-3 years. So called offering full warranty service for them are bullshit. Example some PSU offer 5 years warranty but they even can't survive for 3 years of business

This post has been edited by lingloong: Sep 17 2014, 01:11 AM

i feel that im lucky coz 2 weeks ago i almost place an order to them to buy a gc but their price is really unbelievable.

ts somehow should bersyukur a bit coz just rm100+ ... there are many ppl tio conned half a thousand or maybe more... last time i tio conned a phone worth rm200

This post has been edited by CyrusWong: Sep 16 2014, 02:36 PM

Well there are mainly 2 kinds of seller here

1. Either dump you dirt cheap price with zero after sales service/reliability
OR
2. provide competitive price with good after sales service

In "bolehland", 90% will go for cheap price + cheap service

True enough.

In my case, i may not own a shop, but for the least when customer called up got issue, i still entertain and try to help out. If i am not in a position to do so, i provide guidance and provide a work around to the situation like guiding to claim warranty and etc.

I understand some sellers may not be able maintain a shop due to high cost and margin is getting thinner, but for the least, disappearing and leaving customer out in the cold water? What's wrong of giving out a contactable phone number and guide the people who have supported your business previously?

This thread is not the one let both of you show off how clever are you to handle your online business. Just leave it peace and let the customers resolved the dispute with feiton. Moderno and cex quit becoz they have other business besides IT field. btw, they are the senior sellers who introduce the online shopping in years ago.

U remind me those online sellers without shop who going mia.
since year 2003.

cheers

If you are referring one of my post in one of the post, I do not intend to show off with the slightest intention.

My post is just concern with those forumers who actually feel helpless about warranty claim.

My apologies if i offended anyone with the above post.

Well, don't think it's appropriate to use this kind of sentence addressing both of our post. We are merely voicing out our opinion and didn't have slightest intent to show-off as you mention

So you agree if a seller promise to provide certain warranty/after-sales service and stop his business when-ever he got better business else-where or difficulties? It sound like you are misleading ur customer with the empty promises you provide. Or perhaps need to add this kind of T&C when doing the sales, then it should be fine
1. No Warranty IF Shop Closed Or Bankrupt
2. No Warranty IF Seller Move To Another More Profitable Business

Guess that's the mindset of current seller with shop now-a-days At least "some" online reseller still breathing and serve the community well. Not doing sale-take cash-forget about warranty kind of seller

This post has been edited by lingloong: Sep 17 2014, 01:34 AM

This depends on personality of the owner itself, i remember that times modernopc closing shop, they did posted at their website and forum for the distributor details to customers for warranty claim, also they telling the world they will terminate the business soon.

Customers have the rights to buy from anyone they like, based on price, place and promotion by the sellers/shops. it is not good to put the statement to comment the "online seller especially with shop" and promote " online seller without shop". For me, the different between both business are: one with more staffs, more stock display also with more sales volumn, another one is work alone, no stock display and limited sales.

You told me next year gonna have a shop, so now you have to learn from their mistake and improve it in your business later when you are "upgrade" to "online seller especially with shop".

all sellers are in the same boat in LYN Community, not good to critic anyone of them who already terminated their business in public. pls remember the online shopping business at this forum starting from moderno, LPS those senior sellers.

Feiton Customres can ask other shops to claim warranty (except powercolor), nowdays the customers know google search, dont worry.

btw, feiton just a new online company who start the business this 2 years and their only strategy to get sales is dump the price, It is up to customers who support and purchase from them.
we cannot saying their customers are stupid because they trust to a new sellers and never study for the background. Who will know the boss himself start the business because want to get the cash flow for their gambling only.

sorry talk too much, back to the topic and hope the TS can get his refund back.

agree with you bro....

his post do sound abit off...

anyway TS can try go to other shops or online seller to help claim warranty.

Just to give TS a peace of mind, some of the shops do provide the warranty claim service, with service fee of RM20~RM3Xish.

just stumble to this thread and really shocked with this bad news .. no wonder haven't seen any status update from feiton in fb.. ive bought few items few months ago from feiton with great services.. never had any bad experienced from them.. haiz i just hope they will reopen their business with new management and name.. the more IT seller exist, the better deal customer will get..

cheating feiton..paid but no delivery..

I place an order for my GC since they out of stock and make a full payment at their shop, after 1 month and no answer I wondered what happen then I called their shop, no answer then decided to go to their shop, CLOSED and I don't know what to do then I'm stumble at this thread and all my hope is gone, their shop bankrupt and my money(1.5k) burn together with their shop

Well I guess lesson learned.

Me too.. From now on, I will only buy from big stores like all it or viewnet

May I know this person?
Nick
Feiton Computer Communication Sdn Bhd
Mobile : 012-7808322
Line : 03-62424733 Fax : 03-62500495
Email : sales@feitoncomputer.com
I have sent my graphic card to RMA. But unfortunately the shop is close down. Any people can I refer?

kalau tak salah aku Bruleestore tu kena warning dengan apple. pasal jual apple product lebih rendah dari harga pasaran.

Yeaps.. he got into deep crap with Apple.. i still got money with him havent get back too.. patiently waiting for 3 years now..

what brand u graphic card? box still with u?

you see, i sent my card for RMA and it reached the distributor.

I thought it was all safe.

Now I found out that SOMEONE had gone to collect my card, I was given a number but it's a number that I called but no one picks up.

I'm just hoping to get my card back, price may have dropped but it's still my stuff.

Yay that SOMEONE responded and I got my card back. Ex-staff of Feiton.

Here are the details I gathered

1. Items under RMA - still possible to retrieve, like my case for example.
2. For cases like banked-in money and item yet to receive, this type are pretty much gone-case. Stocks were taken away.

Best for the victims to lodge police report, even the ex-staff had lodged police report.

If not mistaken this seller only been in business 2-3 years max. Same apply to Feiton so don't consider them as longtime seller like some Lowyat.Net reseller here

I remember few months ago, I ordered routers from him, and initially he said that they hv stock, but after I banked in, said no stock.

Then I asked for refund, took around 2 weeks to get my money back. Had to argue in pm for quite a while before getting back my money back..
smell something fishy already at that time. guess i've been lucky. phew

there go my rm 77... no wonder i wait my refund till now also havent receive.. lucky get my item before he hilang... rm 77 itu consider white gold liao then...

wow really shock hear the news feiton gone closed ad..their price are not bad tho..
fortunately for me, I only bought a computer case with them

My gosh...

Can anyone tell me how to claim warranty for faulty Asrock motherboard?

Guys, you may probably look for "easyit2u" in Lelong.
It was previously operated by FEITON

Just need to send to distributor for warranty

Right now it's owned by a previous staff that have no affiliate with the old boss. I had prolem with a gaming headset and then walk in to their shop. To my surprise, two ppl are cleaning up the shop. I walked up to them and asked what happenned, they said the boss had run away and they decided to start a new shop on that location. They were kind enough to claim warranty for me for free even though they had nothing to do with it. For your information, I had dealt with this staff multiple times and I could say he's trustworthy. I had build 2 computers and buy multiple accessories from them.

the shop still same shop?

Owner not the same. shop location on feiton old location

ok thnkx

is it the old location is same place 2nd floor 1?

Actually feiton moved to a ground floor shop before they end their business

Shit I just RMA 3 Sapphire 280x cards to them a while back, haven't collected yet..

I hope they are with the distributor, but I don't know which they use.

Anyone got any ideas who I should call to track down Sapphire cards?

I still got another few cards under warranty with them, zz.

Strange cos they just moved to new ground floor shop recently, it was quite big with loads of stock. The staff did look damn miserable tho.

This post has been edited by ShaolinTiger: Nov 27 2014, 05:51 PM

Do you have you graphic card serial no? If no, then the chance to track it is very slim

Yah found it already, the ex-staff (1 or 2 of them) is working at the new shop, luckily the guys are honest trustworthy people - he still has my cards.

Gonna collect from him next week.

Thanks to goldfries for his help too

This post has been edited by ShaolinTiger: Nov 29 2014, 02:43 AM

Just because the previous boss is not trustworthy, we should not label those ex-staff as non-trustworthy

This is the new shop in the same location that Feiton was - https://www.facebook.com/etechpc88?flyingspaghettimonster=ts&fref=ts

Not to say they definitely can help you, but they are willing to try for sure.

got 1 lenovo tablet and 2 lenovo desktop from them before.... they are very friendly ...and price is good.......
last 2 week went there the shop disappear........
now I learned the lesson to deal with online shop.....esp never buy anything big amount with those warrantly by the shop i.e. ap sets...

This post has been edited by asiatrader98: Dec 1 2014, 09:54 AM

Is Feiton still around?

http://www.lelong.com.my/merchant/feiton.htm

Read this whole thread again and you will know.

so lucky for me, last time plan to buy pc from them, finally bought from other.
I guess his tauke borrow a lot of money from along.

Don't gamble and contribute to uncle Lim family.

for those loss their money, the one should blame is the feiton owner, maybe can report to the police with the bank account info.

Still not too bad because their ex-staff continue the It business, maybe they can help in warranty issue with free or little charge.

Too many IT business nowaday, maybe some of them are just having business for money laundering, make the real sellers hard to maintain their business.

I rather pay abit higher, to get promising service after sale.

This post has been edited by Malaysian99: Dec 14 2014, 09:08 AM

eh how do i claim warranty? My CPU i bought from them not working very well recently. motherboard keeps blinking out red light on CPU LED