That shop has very bad and dodgy customer service in my one time shop experience with them.

I bought a ducky shine 3 from them few months ago.
I ordered Orange LED light with brown switches.
Lelong put send within 24hrs. After a day no receive i call them and they say no stock need wait and have no idea when will arrive.
I have to wait then, all ducky vendors too were out of stock.
They never bothered checking or updating anything. Just you wait me i wait you.
In the end , i contacted their ducky supplier, cyntrix. Cyntrix was prompt enough to tell me that their ducky kb is in shortage and might take weeks.
At last i wrote in ducky's taiwan FB. A personnel of ducky tw immediately told me that due to shortage of some parts, ducky shine 3 will arrived late.
However after two weeks, cyntrix suddenly posted large stackpiles of ducky shine 3 and zero keyboard in their office.
I remember that it was friday back then. It was quickly distributed out to a few vendors as soon as it arrive. Feiton still has no idea the stock has arrived untill i sms them.

On Monday only they sent out the orders and Tuesday i received it in the morning. They were using Airpak express that had the worse reputation instead of Pos Laju. Luckily the parcel arrived sharply in my office in the morning.
Received parcel to uncover "Ducky Zero " with a receipt indicated as "Ducky Zero" as well.
Price also different alot, one is RM280 one is RM400++.
Call them up, they say make a mistake and ask me deliver it back to them. They were kind enough to pay me the postal service back.
Well services good i thought.
They receive on Wednesday afternoon. Took me long enough to haunt them about how rushy i got over the incident the whole day. Only to found that the parcel reach them around 3pm.
They sent me the parcel on Wednesday while i receive it on Thursday.
This time was the right item. But then, some keys were not lighting up. I tried resetting it a few times and still some keys stubbornly refuse to light up.

I was totally pissed off back then. Call them up and ask for returning a new unit to me. As usual we know that there's a 7 days one to one exchange.
They start telling me might be some issues with the firmware or something. Obviously they are giving excuses not to replace them. So in the end after some arguement, i say i'm heading down to their shop for a replacement. One of their sales guy told me they have "alot" of stock to replace.
I live in klang areas and those know who know where feiton shop is knew how far the distances.
When i reached there, one of their senior or supervisor sales guy handled me. A stubborn one too. He told me that they only have 7 with them. They only took 1 orange Led. If i want to replace, i need to wait. So thanks for asking me down and telling me no stock. And now wants me to play the waiting game for another week. Immediately i asked for refund, the guy refused. I said you make me the trouble to come down here without replacement. I have the right to ask for refund. He stubbornly insisted no. I even show him clearly what's the defect of the keyboard that he tries to fix it without any success. I know that he's going to retain my keyboard and flash the firmware himself instead of sending it to cytrix. This is going to take more then a few weeks waiting them to do a sloppy job and delaying me. I had no choice but to take a red led in the end.

First of i had to say, distributors can exchange one to one cosmetic defects with supplier within 7 days. It could be more then 7 days. But at most is 7 days i know. After 7 days, it's no longer DOA claims, it's RMA claims. Take note that DOA claims and RMA claims are entirely different.
DOA claim are new sets and RMA are repaired sets.