BAD EXPERIENCE @ HUP SHUN TYRE SHOP - BANDAR SUNWAY

DISCLAIMER:
This thread is created with no intention whatsoever to defame said party: (HupShun Tyres Auto Car Care Sdn. Bhd.). All reviews and comments are of personal experiences and dissatisfaction only. Experiences among individuals may vary.

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DETAILS OF MY EXPERIENCE:
I sent my car to HupShun Tyre @ JALAN PJS 11/7, BANDaR SUNWAY, for changing two front tires. After changing the tires, I experienced steering vibration at high speed above 120/kmh.

I brought it back to HupShun the next working day and told them about the problem. They just took it out, rebalanced and replace back, and tell me "it's 'OKAY now".

From my past experience, I had this same vibration problem above 120/kmh before, and the previous tire shop did an on-wheel/high speed balancing for me, and everything was ok. - But this HupShun mechanic told me that actually they don't have that machine to do high-speed balancing.

THEN THINGS GET INTERESTING.

He proceeded to tell me actually my rims are dented (bengkok)!!

I argued and said, if my rims are dented (bengkok), why the day before when I traveled to Johor and back, there was NO vibration AT ALL even at 150-160/kmh??

I politely asked to speak to the manager.

The mechanic went over to discuss with the other staffs and the admin.

As I walked over to them, another mechanic walked out from the group, walked past me, and loudly replied them in Cantonese:

"CHEH! ONLY BOUGHT TWO TIRES, WANT TO SEE THE MANAGER MEH?". Basically implying that I am a low-paying customer, unworthy of entertainment? "Professionalism"-much? (This mechanic was actually a nice person the day before, when I first came to the shop to inquire for purchase.)

I ignored his unprofessional insult.


Mr. Ivan (who I presume is the Head Mechanic of HupShun Tyres), walked over and politely spoke to me, and said that they can not do anything if my rims are 'bengkok'. I will need to repair the rims with them if I want the vibration to go away.

I stressed that "If my rims were bengkok, why only after I changed tires at your shop, and you guys redo (screwed up) my balancing, that I have this steering vibration at high speed?". He however, IGNORED my question, and again said they can not do anything if my rims are bengkok.
* Ivan, I understand that you can not allow your company to lose money by paying extra for this problem and fault your company cost me, but STOP LYING TO ME.

I told Mr. Ivan, (the Head Mechanic of HupShun) to please do a On-Wheel/High Speed balancing WITH the machine used to spin the tires while the tires are on the car, and I am 100% sure my steering vibration problem will be solved.

Mr. Ivan said they don't use this method anymore, and that their own machine (take out the tires and spin on the machine) is 'GOOD ENOUGH for balancing', and they have not used the manual machine to spin the tires for 3 years already.

** Okay? Why not just tell me that HupShun is inefficient in their machinery, that they do not have the funds for a simple basic manual high-speed balancing machine that costs only about RM10-20k? Or that HupShun does not want to compensate me in anyway because they do not have the technology?

I left the shop, very disappointed and dissatisfied.

Anyway, after that I quickly head to my previous tire shop at KL to do the on-wheel/high speed balancing with the machine spinning the tire while the tire is on the car, and PROBLEM SOLVED.

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CONCLUSION:
1) My tire/rims balancing was screwed up after changing tires at HupShun.
2) I got insulted by one of their mechanics.
3) I had to waste more time going to another tire shop, pay extra money to rectify a problem that HupShun created for me.
4) I WAS PUSHED AWAY AND DENIED WARRANTY, BECAUSE THEY DID NOT HAVE THE TECHNOLOGY TO RECTIFY MY PROBLEM. Even when it boldly state along the lines of "7 days warranty" on their receipt's T&C. An weightless statement and empty warranty promise.

VERDICT:
This is my FIRST and LAST TIME going to HupShun Tyres. I am not saying 'Do not go to HupShun Tyres Sunway'. I am just saying 'Be careful of having to experience the same, if you ever decide to go to HupShun Tyres Sunway for the first time'.

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If you are the Manager or Owner of HupShun, or you know the owner/manager well. Feel free to inform him/her about this. Do bear in mind that this is MY bad experience. I'm sure every shop has their share of satisfied customers, and unsatisfied customers. You can not satisfy everyone.

But HupShun Tyres, I am one of your unsatisfied customer that has the extra time to post my experience on an online forum, to warn fellow forumers from having to experience the same sh*t as I did at your premise.

Regards.

Very unprofessional and low that mechanic can be.

sometimes they just thought the owner are still stupid these days.

i never saw on wheel balance machine at kuching

Hupshun is just a big shop in sunway im amaze they dont have such service.

I pass by hupshun everyday and they deal high powered cars.

merc bmw audi and so on. on wheel balancing is something i must do everytime my wheel is taken off.

Looks like yours are a cheapskate car.
For me, I'll tell them to take out the tire and spin the rim to confirm are dented.
Balancing nothing to do much with rim dented or not, is the skill on doing balancing(be it on or off) that matters.

and sometimes i do wonder...
HOW TRUE is the story created by TS???
just join today to create this topic???

sorry TS if i would say i don't believe you...
and it seems that it's YOUR OWN CHOICE to change tire and do a balancing even the mechanic already TOLD you they didn't those high speed balancing machine???WHY you still choose them???

What is the difference between on wheel balancing and high speed balancing? Also what is the proper name when they take out the tyre and put it on the machine, rotates the tyre and but the small balancing things on the rim. Im confused.

This is the first time i heard "high speed balancing"

On and off wheel balancing. Certain cars cannot do on wheel balancing if they have sensor inside, else it will screw up the fault code and you need to reset it.
So most of the shop will do off wheel balancing which accuracy at 50-60%(like you do 10 times, you need to return back and redo again for 4-5 times)
On wheel balancing is done on your car, if that fellow has skills, usually is 1 time only you pay them a visit.

^THIS. +1.


Definitely before I bought the tires on the first day, I told the mechanic (who was nice at first day when attending to me, but insulted me next day) about the hi-speed balancing thing, yada-yada. He said "No problem. We got the machine." Yada-yada. I asked the him AGAIN, "It is the one used to spin the wheel on the car right?" , he said "Yes yes" and walked away. I ACTUALLY thought they DID have the machine, and went ahead with the purchase.

AFTER they changed the tires and spin it on their usual computer balancing machine, and started placing it back on my car. I was shocked, and asked the mechanic about it. He said 'No problem, this machine good enough. Try first. Anything bring back. But sure no problem lah don't worry!".

Went back. Tested at night when roads were clearer. Vibration. Pissed off.

The rest, is in the post above.

Yeah it was my own choice for making a bad mistake for trusting them. So this is MY experience, which I am sincerely sharing with you all. That's all.

Cheers

For those who don't know between on/off wheel balancing.

This is Off-Wheel Balancing machine. Which is the most generally used.



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THIS is the On-Wheel/High Speed balancing machine. In simple terms, for more accurate balancing, because it is balanced with the wheels ON the car.

Too bad you had such an experienced TS and thanks for sharing...

I believe hupshun service is going down. I noticed all the previous good mechanics in SS3 branch were not around anymore & was replaced with new staff. I bought 4 pieces of XM2 costing Rm20 more than Klang tyre price.

Previously, their pricing can match those from Klang tyre shops. I guess I won't be going back to Hupshun anymore.

on-wheel balancing IS the so called high speed balancing.

The one where they remove the tires from the car and put on a machine is called off-wheel balancing.

On-wheel balancing allows the tires to be spun at high speed, and the balancing process accounts for the nett imbalance in the whole wheel assembly, including brake rotors / drum etc.

This post has been edited by dares: Apr 14 2014, 05:55 PM

Thanx for sharing brah
Tyre shop is commonly associated with customer dissatisfaction issue

those feelings can stay for days, man

Elemek..... describe la the difference between on and off. Not pictures only.

Until now i haven't seen one that does on-wheel balancing.

I did mine at Sunway as well, Teik Ming. So far pretty good. Will definitely ask about this on-wheel balancing method my next visit.

Good thread, thumbs up.

Will there be any Hup Shun employees barge in and explain themselves? Or will they just keep quiet and hope it will die off? If they intend to do that, good luck to them next time a potential customer googled "Hup Shun experience"

TS, please share with me your KL tyre shop that rectified your problem.

Why go to Sunway tire shops? All their customers are high paying ones so they con them also still pay blindly. I only stick to my usually tire shop at Kampung Melayu Subang. Cheap and good service.