QUOTE(lucifah @ Apr 18 2014, 11:38 AM)
yes, dedicated ASNB counter
but they prefer to serve "confirmed" transactions such as withdrawals or ASB top up - not randomly trying to top up for one person,
such is the ugly nature of KPI driven benchmarks.
i've seen numbers being called every minute, but the transaction is delayed as the supervisor keep piling the transactions (once they called your number) to the side, just for the sake of trying to beat the system (KPI is recorded as the numbers of tickets processed in certain time)
So that is why some collect the passbooks and then process them later. Wondered why this operation mode as calling back the customers later is not as efficient as processing the transaction straight away when the customers handed in the passbooks.
At MB that I go to, one staff processes the transaction straight away while the counter next to that collects the passbooks first. I guess it is up to the staff on the methodology.
The weird thing that I noted is, when I go to deposit/withdraw from my saving or FD, I have NOT experienced the poor service that I sometimes see when I go there for the ASX. Any one noted the same thing?
Cheerio.
P/S For those in Sarawak, enjoy your Good Friday break!