Hi all,

If this is the wrong place to post, please advise the correct thread/place to post it, thanks.

I noticed since Sunday, Umobile internet is extremely slow and unstable. Those using only for social messenger may not notice, but since I play games as well the effect is very obvious.

My game will frequently disconnect, or sometimes it won't even load/connect into the server (playing online btw). At first I thought it is the issue near my office, but apparently even in town I face the same problem.

Anyone else having the same problem? I hope it's not just my phone finding fault with me I tried contacting their support, but it's useless as usual, no news since Monday.

If anyone can offer suggestion/help it'd be great. Thanks.

if you in penang island,

go to queensbay mall 4th floor to their office straight to file complain,..

phone hotline is wasting time

Ya am thinking of doing that, just reluctant cause hard to spare time. But if push comes to shove guess I have to.

That's the only place I have yet tried. Phone's no go, FB's even worse = = No one else having this problem?

Thanks for the suggestion though

This post has been edited by Henrietta: Feb 13 2014, 10:01 PM

what device you use ?

game u play ( latency ping important ? )

best u direct go to that u mobile service centre,. all other channel is purely wasting time

This post has been edited by chuahcs79: Feb 13 2014, 10:07 PM

Using Note 2. I play online ones (Ayakashi, Wind Runner). Ping does not really matter, but problem is I will frequently get connection problem error. Wind Runner's even worse, can't connect completely.

It was okay until last week. Slow maybe, but never unstable. Went home for the weekend, returned on Sunday and hell broke lose = =

Will certainly go there if things do not improve in a day or two.

This post has been edited by Henrietta: Feb 13 2014, 10:14 PM

you should force your note 2 into 3G mode only,. then see how from there..

3G in Penang is even worse. Where I am, cannot even get a stable 1 bar so in the end can only use GSM with roaming.

Oh and I did try without roaming to see if it fixed the problem. Unfortunately if it did this thread won't be up...

yeah agree, u mobile 3G signal is the worst at my places too compare with all the rest of 3G ISP signal

Just an update: I went to the service centre yesterday. Not much help was offered.

They say they can escalate the matter, but they themselves discourage people in my work area to register (even though the dealers and previous person at the S.C said differently last time = =)

Guess if it does not improve or worsens I will most likely have to change my line

Thanks chuahcs79 for the advice. It does help to go clarify in person

I'm from Penang, using U-Mobile RM28 postpaid package. Today, whole day unable to use data plan. I didn't hit my quota yet, and there is no H+ data symbol on my phone.

I switched SIM card with my gf who is using Maxis prepaid, and I'm able to use data, just to confirm that it's not my phone problem.

Damn U-Mobile..

This has made my concern to do MNP to U Mobile then.... huhu

In my past experience, bett solutions is direct head to service centre. Never ring any of the hotline. Wasting your time and credit only. (Some ISP hotline is not free and charged airtime )

It sound about right, normally if your area is on edge of coverages, they mostly will advise you don't sign up.

Which area of Penang you from? So far I tried 4 locations frequently:

- Tanjung Bunga: <unconfirmed, suggested to manually select network station in 3g>
- Farlim: Vegetable. Takes minutes to forever to load a page
- Prangin area: Slow. Pray to God for miracle
- Sungai Dua: Very unstable

Long story short, like you said, Damn U-M...


Heya, noticed your post in the main thread that you're from butterworth? I suggest you check with the service centre to confirm if the coverage will be good. From my experience there (only once), it is barely usable though


Thanks for your help and advice. Am tolerating it at the moment since the internet is still usable after the quota, but if things get worse will consider to port out.

This post has been edited by Henrietta: Mar 3 2014, 04:59 PM

tanjung bungah which part?
as my xperience umobile's 3g signal is better than maxis in certain part of tanjung bungah.
how abt turn off roaming, manually pick network station of umobile and 3g only?

Maybe I need to try the 3g first then. To be fair, I only tried in 2g mode (never changed it since 3g in S.Dua is no go). At Tng Bungah I usually use it at the hillside and Sungai Kelian area. S.Kelian is semi-bearable, tend to disconnect once a while though in 2g.

Just curious guys, I'll be moving to Penang in the coming weeks, and I'm wondering what's the best telco for the whole Penang overall. I'm going to be in Farlim area, and Celcom only have EDGE, whilst somebody already said that Umobile is toast there. I'm not too sure about using Maxis again (especially after all the crap I've gone with them re. the legacy unlimited acc). How about Digi?

just get a RM 8 sim pack from 7-11 inside got 5 credits

purchase a daily mbday 500mb plan or just normal use the data to test the 3g coverage

few advices to ultimately tested the umobile coverage over your area

get a BRANDED phone with Strong 3g antenna like SAMSUNG , always tested that SAMSUNG > IPHONE in terms of getting signal, some china brand 1 hard to get 3g

same

just get a RM 8 sim pack from 7-11 inside got 5 credits

purchase a daily mbday 500mb plan or just normal use the data to test the 3g coverage

Heya ^^ Am using Note 2 actually, so should be able to receive the signal quite well, but for some reason it's not doing good and I think I never PM-ed you here before, but I ported the number under you Thanks for your help last time ^^

And to those asking, I think his suggestion above is good. Just try a day or two in your area and see if it is satisfactory or not...

haha ya kah ? got top up with me to enjoy discount ? but then penang really volatile for the coverage, some places are damn good but some are terrible... if there is more suitable telco better switch on, thats why lyn forum for us to share the opinion and get our solutions

maybe umobile @ your area would get better few months later then u only decide wanna join back umobile family or not, now can try XOX, Celcom for cheap data plan, most important got no contract , u can try as long as u happy hmm just let you know both i also can do ya

Haha yeah, topped up once under you, but finishing liao . Will probably be contacting you again in a few days if I opt to continue with U-M.

What I noticed is the coverage is extremely unstable. It might be smooth one day, then becomes very unstable the next day. At least, based on personal experience...

XOX? Never try before. Maybe I'll try to do a bit of searching about the plan. Thanks for the info ^^