Hi all,

If this is the wrong place to post, please advise the correct thread/place to post it, thanks.

I noticed since Sunday, Umobile internet is extremely slow and unstable. Those using only for social messenger may not notice, but since I play games as well the effect is very obvious.

My game will frequently disconnect, or sometimes it won't even load/connect into the server (playing online btw). At first I thought it is the issue near my office, but apparently even in town I face the same problem.

Anyone else having the same problem? I hope it's not just my phone finding fault with me I tried contacting their support, but it's useless as usual, no news since Monday.

If anyone can offer suggestion/help it'd be great. Thanks.

Ya am thinking of doing that, just reluctant cause hard to spare time. But if push comes to shove guess I have to.

That's the only place I have yet tried. Phone's no go, FB's even worse = = No one else having this problem?

Thanks for the suggestion though

This post has been edited by Henrietta: Feb 13 2014, 10:01 PM

Using Note 2. I play online ones (Ayakashi, Wind Runner). Ping does not really matter, but problem is I will frequently get connection problem error. Wind Runner's even worse, can't connect completely.

It was okay until last week. Slow maybe, but never unstable. Went home for the weekend, returned on Sunday and hell broke lose = =

Will certainly go there if things do not improve in a day or two.

This post has been edited by Henrietta: Feb 13 2014, 10:14 PM

3G in Penang is even worse. Where I am, cannot even get a stable 1 bar so in the end can only use GSM with roaming.

Oh and I did try without roaming to see if it fixed the problem. Unfortunately if it did this thread won't be up...

Just an update: I went to the service centre yesterday. Not much help was offered.

They say they can escalate the matter, but they themselves discourage people in my work area to register (even though the dealers and previous person at the S.C said differently last time = =)

Guess if it does not improve or worsens I will most likely have to change my line

Thanks chuahcs79 for the advice. It does help to go clarify in person

Which area of Penang you from? So far I tried 4 locations frequently:

- Tanjung Bunga: <unconfirmed, suggested to manually select network station in 3g>
- Farlim: Vegetable. Takes minutes to forever to load a page
- Prangin area: Slow. Pray to God for miracle
- Sungai Dua: Very unstable

Long story short, like you said, Damn U-M...


Heya, noticed your post in the main thread that you're from butterworth? I suggest you check with the service centre to confirm if the coverage will be good. From my experience there (only once), it is barely usable though


Thanks for your help and advice. Am tolerating it at the moment since the internet is still usable after the quota, but if things get worse will consider to port out.

This post has been edited by Henrietta: Mar 3 2014, 04:59 PM

Maybe I need to try the 3g first then. To be fair, I only tried in 2g mode (never changed it since 3g in S.Dua is no go). At Tng Bungah I usually use it at the hillside and Sungai Kelian area. S.Kelian is semi-bearable, tend to disconnect once a while though in 2g.

Heya ^^ Am using Note 2 actually, so should be able to receive the signal quite well, but for some reason it's not doing good and I think I never PM-ed you here before, but I ported the number under you Thanks for your help last time ^^

And to those asking, I think his suggestion above is good. Just try a day or two in your area and see if it is satisfactory or not...

Haha yeah, topped up once under you, but finishing liao . Will probably be contacting you again in a few days if I opt to continue with U-M.

What I noticed is the coverage is extremely unstable. It might be smooth one day, then becomes very unstable the next day. At least, based on personal experience...

XOX? Never try before. Maybe I'll try to do a bit of searching about the plan. Thanks for the info ^^