the signal strength is 86% and quality is 100%, but no channel can be view as the previous owner unsubscribe the astro service (nor convert to njoi too) . no error on the decoder, initially i plan to use it to convert to njoi, but the astro cs said only owner allow to do so, but owner is no longer here. what else i can do with this decoder? it is 100% good condition decoder

Channels broadcast with frequency 11642 V and 12476 V because SCNA problem, how can I do?

I mean is, what message appears when you tune to the TV channels? Is it "This channel is not included in your subscription" or "We apologise for the service interruption"?
Are you able to listen to the digital radio channels (CH 852-877) without any error message?

And, which Astro box model is that? Is it the normal HD box (Zapper)? Or the PVR box? Does it have WiFi connection?
Since when the account is being deactivated?
Huh? I don't understand. Could you elaborate further on your issue please?
The channels that shows the SCNA message, what are the channel numbers?

And, I thought you are using NJOI?

Hi

This is the error: "We apologise for the service interruption. to resume serive please sms: ASTRO RCO XXXX XXXX XXXX (SIM card number) and send to 66688."

On my first plug in, i manage to play radio (but not tv channel) for a while, then the error took over the screen, then i can't go back to the main menu anymore.

The services should just deactivated this or last year, as the person pass to me already a third hand. This unit is a very small size model, size like a hand of a man, got a sticker on it written year 2019

I have another decoder which have harddisk and wifi too, but that device get locked down by a pin code (tried 0000 and 1234 no longer work), even the setting get changed by them until the satelite signal is 0%. right now im trying to test the pin code until 9999 so that i can reset the setting to factory default.

btw, may i know these information have any help on the conversion to njoi?

What I know is, even if there is a way to convert the account to NJOI, I think they might charge you a one-off conversion fee of RM99.

Another decoder that you referring to, seems like it's PVR box (DMT5) to me.
For that Astro account, is it still active or what?
Did you try to contact customer service for assistance about this? Maybe you can try tell them to reset PIN or something?

This post has been edited by joshhd: Oct 14 2021, 12:09 AM

I have chat with them via watsapp, they mentioned if you are not the owner, they will not convert for you.

i dont mind pay the 99, but is anyone going through the same like mine by attempt to do something with this "gift" decoder?

Well then, you'll have to find ways to inform the account owner to perhaps send an email to Astro, by saying that <account owner> would like to convert the account to NJOI.
And then see what are the further instructions from there.

Or, in that email, can mention that the <account owner> would like to want to transfer ownership to your name, and then <account owner> have to provide his/her and also your supporting documents to them via email as well. You can ask them via email, they'll advise you on what documents to provide.

If either ways also cannot, then I think it's pretty much a dead end for you already.
Maybe you can consider walk in to Astro service centre and just return it to them, or you just find whoever that willing to buy those used Astro/NJOI boxes so that they can use it for spare parts.
Or, just treat it as e-waste and dispose it.

I can't watching these channels are showing on picture, and I'm using NJOI.

Seems like the satellite dish might have been misaligned...
Tune to any other channels that doesn't show the SCNA message, and then press home>Settings>STB Diagnostics
Look at the top corner of the screen, how many % do you see for "Strength"?

lets open this question to the floor, may be someone have different experience that could help. no good to create another ewaste on the Earth

Strenght: 78%

Hmm?
You've tried to reboot your Astro box already, and still the same? Still getting SCNA on channels from 11642 V and 12476 V?
In between the connection from the box to the satellite dish, do you use any kinds of cable splitter or something?

yes, still have SCNA problem.

Call Astro installer to come over and check. Get ready to pay RM65 service fee.

Makkal TV, CCM and eGG Network maybe still free to access.

Oh? Why this 3 channels?

These channels not will cease.

Kind of quiet.

Waiting they close all balance channel for old user. 🤠
Any new channel for free? Goshop hd? 😸

Don't expect free stuff from NJOI anymore.
https://forum.lowyat.net/index.php?showtopi...ost&p=102572731