The problem seems to be the dry clutch, wet clutch seems to be having way less problems

Greetings, when i went to SC ( I am from Melaka ), i saw one very new focus s+ getting its replacement transmission, they had to change it due to very loud grinding noise ( car is about 1 year+ ).

Yes, the Malay lad at SDAC Jalan Ipoh, rather short and pint-sized with glasses. He never failed to put on a smile even though owners are complaining on the slow repair works or spare parts arrival. Certainly one of the better service guys around, attentive and friendly. Most of the guys in SDAC PJ are a bit lacking(including one of the ladies), probably too much work on the table, usually with long sour faces. Not tactile enough. It takes time to build up the level of quality of the management, and SDAC may be slightly lacking in this area in comparison to say the Japanese.

My focus already 17k km. Already update software during 10k service.

1. Jerking coming back around 15k km & getting worse. sometimes causing obvious vibration during upshifting 1-2-3

2. Grinding sound also getting worse

3. Bad smell/odour coming from aircond during start-up

I just received a letter from Ford. Warranty reminder. Its addressing the transmission and the shuddering and jerking. Ask to bring the car in for repair if its excessive.

Anyone else receive this letter?

Hey guys, time for some whining.

But before I do, let's just say that i am still a happy owner of a Ford Focus S+ '13.
Nevertheless, i am very unsatisfied with the after sales service of Sime Darby. Especially their branch in PJ.
I sent in my car on Thursday for a "Check Engine Light". The car is still sitting in their workshop as i am writing this. Guess what? They have yet to start checking on the car.

I had to call them on Friday evening and Saturday morning just so that i can have some updates.
They promised to call me back on Friday evening itself and no calls was return.
They promised to call me back on Saturday itself and no calls was return.

Sime Darby is really screwing us all up!!! I understand a car will have some minor issues/hiccups once a while. Any other brand is the same. But the after sales service is what set different companies apart. I sent my wife's Toyota to their SC and have never received such low quality service at all. I own a Perodua, Proton and Honda previously and never once I was left disgusted by their respective service level.

Sighs ... bad choice of buying a Ford? I don't know ... I still like how a Focus drives but Sime Darby ... haiz ... h..o..p..e..l..e..s..s..

Mine FoFo has updated with software and performed change on clutch seal in July 2014
No grinding and rattling sound after this. But pay for the price of higher fuel consumption.
In the past, one full tank can last for 500km to 600km.
Now, only last for 480km to 580km. But I'm happy with it.

2.5 Months backlog consider "LONG"??? LOL.....

You think you the are the only one waiting to replacing the clutch??? i would said out of 80% owner are waiting to replace their clutch

My first replacement as SDAC PJ waited for 3 months....

Second replacement which i am doing now at Ford Sungai Pencala.... I have to wait for around 5 month before they can schedule a slot for me....

2.5 months can consider lucky already.....

my fofo has been in ford service center for more than one month and until now it is not able to resolve.

The story begin in early May. I can't start my car and though it is battery failure and sent to ford service center for car battery replacement. But, later on, I found my car was difficult to start the engine 2 days after new battery replacement.

The failure to start the engine getting serious. Sometime, I can start the car engine by one press on push start button. But most of the time, I spent at least 15 minutes or more than a hour to keep on pressing the push start button to start the car engine. Log the complaint to ford service center and the feedback is problem on ABS sensor. No stock on ABS sensor and ask me to drive the car temporary as it is until the ABS sensors are available. Make lot of noise in service center and they can't help much since Ford PJ HQ is damn slow in response.

Ask for courtesy car for temporary until my car is fix. The service center unable to fulfill and not even want to help too. After shouting on Ford customer careline several time, finally receive courtesy car Hyundi i10 on 4 June until today.

On part replacement, in the beginning the service center claimed it is ABS sensor failure, but later on informed that changing ABS sensor will cause problem on immobilizer. Immobilizer stock in Thailand, and it took 2 weeks to arrive Malaysia from Thailand. Cant believe that kind of bad service from Ford Malaysia.

Finally the immobilizer is arrived and installed yesterday morning. Bang! the car engine still fail to start. Until now, everyone is clueless and no idea to proceed on my car.

In fact, I love FoFo on its driving dynamic but with this kind of service from ford Malaysia, I wont recommend Ford car to anyone. Before this breakdown, I plan to replace FoFo by this year end with new Ford Everest. Now, I will switch to other car model.

Beside of all the bad thing in ford service, only one good point for ford customer careline, The lady Ms Alza that attend to my case, is very prompt on her response and assist. For others involved in my case, you are fail and suck on your service.

I have to question whether the better handling of a Conti car is worth the headache of owning one. It's not just Ford, horror stories are also common with Peugeot and VW. To be honest I don't know which of the 3 brands to pity the owner more.

Poor reliability in our climate is compounded by atrocious after sales service and unavailability of spare parts. 4-6 months to replace a faulty clutch is really not acceptable and I thought oil leak problems only happen for old cars. But I was brought up on Japanese car reliability where leaving cars for months in the workshop for repair comes as a shock that such things can happen.

Comparison with the Mazda CX-5 isn't the same. The CX-5 had a serious accident and its problems as described appear annoying rather than immobilizing. The owner did not lose the use of his vehicle. The problem was solved after all but in the case of Conti cars some problems never get solved or they just keep recurring after being "fixed".

After the warranty expires your Conti car is very painful to maintain for the middle class wage earner. You will be looking to sell it off but its low second hand value will be another painful blow.

I'm not deriding Focus owners here, I'm just trying to understand why? Why put your hard earned money down on a car which is almost guaranteed to give you heartache? Is the ability to corner a little faster worth a nightmarish ownership experience? Is life so boring that you need the challenge of maintaining a Ford knowing full well its questionable reliability, chronic problems, abusive after sales service and refusal of the distributor to stock spare parts?

Recently... hehe...
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[attachmentid=5650858]

BTW, no one have any contact for body paint touch-up for candy red?

I have the dragging sound occasionally, especially going up hill with low gears / going over speed bumps but I can second you on the loss of power. I can feel a delay in gear change when I slam the accelerator to overtake or to speed up. This is very obvious compared to before the clutch change. Guess I need to check this on my next service.

BTW, any recommendations to which tyre suits best for FoFo Sedan (stock is GY Assurance 205/55/16)

Sigh** my Focus got bang from behind by a Myvi last night... super boring now at these time during CNY!... gggrrrrr....

Yeah, the rear bumper is dented in and torn with the rear bottom deflector damaged and rear sensor... I have called up SDAC PJ and they mentioned 3-4 weeks if stocks available and if not have to import from Thailand... sigh*** boring.. super boring and worst no car to use during the period..

R
Bro,

How much is the cost to change your battery, I have change once under warranty, today i asked SC they quoted me at about RM800++ 

Its has been long since im not updating on my fofo sport+ here

On last year July, my car ABS light on, city stop not function and HSA not function, car warded nearly 2 month at PJ, they replace the ABS module

Then last 2 week the same indicator lights ON again, during my way to my hometown ipoh,
Send to SC Ipoh, Ford SC very funny, if we never been there before, there is no way for them to track our car record,
I told them i have this same problem before and ask them to check with PJ, after 2 weeks they still cannot sort things out, they said PJ is not cooperating with them  cannot contact and so many excuses went out,, last saturday i went to PJ myself using my wife car,, and talk to Shafiq the After Sales Mgr, and within few minutes and a phone call to ipoh SC all things settel,, and bear in mind that my car still at ipoh SC,, im doing their job to fastern things up,
Ipoh SC make a diagnose with PJ Manager still on phone line, they found out my rear wheel speed sensor is faulty, warranty finish, luckly its only RM 280++ per set, but have to wait for 2 weeks for parts to arrive from thailand, no other SC keep stock

This is not my daily car, the mileage is only at 35k km after 3 years of ownership, but giving far even worse head and heart pain compare to my daily car and motorcycle that doing almost 20k km /year both.

Pergghh 

Which spare parts which require few weeks? And what problems did you car encounter with the gear system?

RM50k for a 2+ year old car surely sound a bit low. Looking at the rate, a 5-year old Focus may likely dip below the RM40k mark? A 5-year old Focus fetching RM35k? Yikes.

y buy a Ford if resell value important to u

or y buy a car when even Toyota can't fetch u good resell value

Yes, I just called them and they are fully occupied and very full, specifically for the clutch repair/fixing cases. My car not only has jerking(mild to moderate jerking) but also dragging noise from the transmission after the clutch was replaced. It is not only jerking but noisy also. Bad. I'm trying to get them to fix it for me but they are always full.

I was told this clutch warranty is for 3 years only, but due to the seriousness of this issue, Ford should extend the warranty to 5 years or maybe up to 10 years, in my opinion. But looking at the situation, tough luck seeing the condition at the service centres as Sime Darby lack manpower and resources to cope, unless they add manpower and resources, which will equate to higher cost.

I FB PM Ford Malaysia. They asked me for my VIN number in-order to check whether my unit also got affected.

Meanwhile my Focus is jerky as shit, since my home actually needed to be go through a hill....

I noticed with the change of Petrol 95 to 97 did reduce the jerky and gear grinding. I am not sure why, shall test for another week to see.

i dun understand the mindset of jerk = change clutch, it will not become no jerk or less

when it shudder badly then u'll know its a bad clutch