QUOTE(windlee @ Oct 22 2014, 12:45 PM)
Hi, i wanna ask how to detect the engine mounting problem? I got the kruk kruk sound and going to claim for lower arm problem this few days. As they said my claim part had reach and ask me go for fixing. The aircond noise is loud at 2 and 3 speed as in how? And can i claim for rooftop 1 shot together when they fix my lower arm problem? Anything else i should claim?
Pls kindly advise me as im going to fixing the car soon. Hopefully get it done in 1 shot. Tqtq.
Take note that it is advisable to request your claim at their HQ, which has a branch in Cheras if I recall correctly.
Here's my experience at Balakong Branch.
1. They claim that cars rolled out after August have those defects fixed (mounting and roof soundproof, air cond sound is standard, not a problem apparently)
2. It takes awhile for them to test.
3. When they confirm that the noises exist, they will have to take recording of the sounds.
4. Then they will have to inform the HQ and ask them to send a representative for secondary check.
5. Then you wait and wait and wait.
6. If it's approved, they'll order replacement parts for your car. (Mounting takes roughly 3 months)
If you perform your check at HQ, you can skip step 4 and 5, which will save you a great deal of time. The HQ person only comes to Branch upon request, they are not stationed there. I didn't get my replacement by the way, couldn't emulate the sound during the test.
Personally speaking, I suggest that you just ignore the problem for now if it doesn't bug you too much and get your car checked during service. You don't have to take leave for the test and repair (Call them and tell them beforehand and ask them to advice suitable time to long wait). I used to be rather irritated by the sound but I adjusted my driving style a little and it's barely noticeable lest I travel on uneven roads. Not too bad I would say.