QUOTE(kenlimfornication @ Jan 14 2014, 06:41 PM)
Thanks very much for your advice. That was the very first thing I did as it requires much less time for me to log on here and type and ask. Obviously I got the same/expected/usual answer of "Just come back to us, don't worry". I don't think they are even aware of the online warranty thing.
I strongly believe are all familiar with some of the services in Malaysia (not generalising, only some). They say that when they sell you stuff. When problem arises, "Oh you should have blah blah blah..I don't have black and white blah blah blah"
I'm trying to avoid that and go directly via the distributor/manufacturer since the service is provided.
I do agree with you up to certain extent. However, direct dealing shall depends on the items which you are dealing with. For some home appliances like your microwave, washing machine, refridgerator, TV etc, it can be direct contact or send to the main distributor/manufacturer for warranty. However, for items like Air-Cond, it required some skills to dismantle the unit, hence, calling a distributor directly may not be the best solution.
I personally feels that, it is best to get a shop with good reputation and after sales service, of cause, sometimes their price might be slightly higher but it will save you lots of troubles when anything happened. This is similar to buying insurance product, but nowadays, consumers main concern is only focused on 1) PRICE, 2) PRICE, and 3) also PRICE.
Therefore, when problems arises, then only start to regret

.