Hi, I would like to file a Tribunal before sending my HO to BTS after cny. However, I have lost my receipt for the purchase of my HO on May 2013 from maxis.

2 questions:

1) any solutions for my case assume that I can't find my receipt. Can still file Tribunal? Request from maxis? Is it possible? Or any other suggestions?

If there is a solution for question 1:
2) since I bought HO from maxis with the surfmore75, I was able to get the phone for around rm1500. So if file Tribunal, what amount should I put, the retail price or the price I actually paid? But it is quite unfair if I claim rm1500 because I am still stuck with the maxis surfmore75 plan and rm1500 can't buy me a similar high end phone right?

Any help will be highly appreciated.

Thank you

U can ask for RM1500, plus the early termination fee required, or in lieu of that fee, waive the termination cost to you. Ask for that, in addition to the RM 1500 you paid for the phone.

I just win my case yesterday. so suggest u filing now as it may take 6 weeks for the hearing date.

1. U can try ask from maxis, but don't tell them u want filing tribunal claim. Mine is bought from digi and I did that already.

2. if the promote price is Rm1500, u will get back same amount or replace with new set if win the case.

Hi. Your seller is digi? You won the case?

Yesterday I went for hearing too. My seller, Digi came to represent. Although I won the case, but the judge only awarded a repair within 14 days. I was expecting a 1 to 1 replacement but then...sigh.

Anyway, the reason the judge not granting a replacement because he looked through the warranty statement comes with the phone in the box, and found out there's no clause on replacement. This judge played by the book and wants black & white.

14 days... so I'll keep my finger crossed.

This is reason why I dont using HTC ONE and later file for Tribunal Consumer Court, as it depends on the Judge who are In Charge for Final Verdict. Some of them MAY award for refund and some will follow by the book rule..

If follow the book...there's no one to one replacement.
Rosak..send for free repair.
Six times go repair still rosak..go Tribunal
Ask the Judge ...want to repair how many times till it deems unrepairable and can ask for refunds..?

Hi. Your seller is digi? You won the case?

Yesterday I went for hearing too. My seller, Digi came to represent. Although I won the case, but the judge only awarded a repair within 14 days. I was expecting a 1 to 1 replacement but then...sigh.

Anyway, the reason the judge not granting a replacement because he looked through the warranty statement comes with the phone in the box, and found out there's no clause on replacement. This judge played by the book and wants black & white.

14 days... so I'll keep my finger crossed.

This is reason why I dont using HTC ONE and later file for Tribunal Consumer Court, as it depends on the Judge who are In Charge for Final Verdict. Some of them MAY award for refund and some will follow by the book rule..

If follow the book...there's no one to one replacement.
Rosak..send for free repair.
Six times go repair still rosak..go Tribunal
Ask the Judge ...want to repair how many times till it deems unrepairable and can ask for refunds..?

It is better not to have this set at all rather than have it and face alot issue of this kind hassle.. How many times to get  repaired and still not properly done, go tribunal and then the judge award to get it repair again.. This all time consuming and waste time, ( This is my opinion only)

I wont the case because:

1. Digi staff not attend
2. I did send for repair for 5 times, since sep to end of jan and still camera issue. This show to tribunal claim how I co-operate with them, but HTC fail to solve it. Especially I mention during this period almost 4 months no phone to use

Next time if got case then u don't bring the warranty book, just show them the phone...

I'm glad I brought the book. Because he asked for it. He wants to know what the warranty stated.

U no need bring the book, it is seller responsibility to show the judge what their warranty it. Kick the ball to them. Buyer no need proof what warranty is. If seller not bring the book, sure u win the case.

But then, the award is still favourable to me. If they fail to repair within 14 days, they will have to pay RM5k penalty to the court. I highly doubt HTC service center can comply. By then, I guess the solution would be they replace me a new phone for out-of-court settlement.

On the other hand, if they managed to repair it, I can get back my phone in less than 14 days, which is also a good news. 

U know got some people face problem when replace with new set? u can study foreign website and see what their complaint. replace new still problem. then need start send repair centre again. Crazy....  

Especially go to Taiwan website mobile01, but all in Chinese word. U will find out what I mean

To an extent, the judge asked me how I know this phone has warranty. He wants everything black and white. There were a few hearings which he denied because of lack of documentations.

I guess it very much depends on the judge.

Just answer when buy the phone u did ask this phone got warranty or not. Normally seller answer yes. According to business law, verbal promise also is contract. So let the judge ask them lo. Kick the ball to seller.

I feel u meet the judge which no really protect consumer, it is seller responsibility to provide info to judge. Why now become yr responsibility.

Yes, I know the problem. The reason I want new because I can sell off easily. Not going to use HTC anymore. Lousy.. HTC = here's to change.. And I have changed to S****** 

Help This Company...ha ha

better take back yr money if they cannot solve yr problem. Make second complaint to tribunal ...

when do sell u know need give discount...sigh. In kl red set is selling RM1659 with one year warranty. New set replacement u get is follow yr old set warranty period, mean u get few months for warranty only. So who buy from u will meet short warranty problem.