QUOTE(monkeyjumbo @ Nov 22 2013, 02:23 AM)
currently having trouble with my UK account. made it just for PS+ but then now someone changed my password and i can't even reset it due to that someone supposedly changed my D.O.B (idk if i mistyped or he changed). now sony uk asked me to call them due to they need to ask of security related question.
I'm having trouble with this.
1. Forgot what I put as my address.
2. why can't they just opt for secret question thing as we've already list it down.
3. scared that they might ban the account as i'm not from the UK if i answer wrongly.
anyone has any experience with this kind of situation?
Could it be related to this?
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PSN EU resets many user passwords as a "precautionary measure"
By Jeffrey Matulef Published Thursday, 21 November 2013
Sony Europe has reset the passwords for a number of PSN users as a "precautionary measure." The only problem is it forgot to tell people it was doing this, leading to panic as many inexplicably were unable to log in to Sony's online service.
After a number of users complained about this on the PlayStation Europe community forums an online support coordinator explained what was going on. "We monitor PSN account[s] for any irregular activity. If such activity is detected we will sometimes reset passwords," the rep explained.
"This was done purely as precautionary measure and there was no specific evidence that any accounts had be compromised," they added. "There is nothing specific to worry about."
The rep noted that "only a small number of users were affected by this," but based on the community thread of over 50 comments, it seems like this was a rather common occurrence. Hopefully next time Sony will tell people when this happens so it doesn't give users a heart attack when they can't access their account and believe it to be hacked.
http://www.eurogamer.net/articles/2013-11-...tionary-measure