Refund 1 year, either wait for them to issue cheque or grab any item then deduct accordingly.

They blame HP did not inform them, saying its 1 year international and 1 year local. But demo still showing 1 year

Hi,

i purchased the computer at january...so by right the warranty is from january 2014 to january 2016...

However, the HP auto-warranty thingy indicates that my warranty is from sept 2013 to october 2015..which i believe is the date where this laptop is delivered to the vendor..

so there's a 2-3 months difference (which is not a lot), is there any way to correct this?..or juz ignore it and if there's any problem, just use the invoice/reciept as evidence?...

anyone facing similar problem?

Check your warranty status using the link provided by beruang in the previous page

Sounds soft? But no, 60 decibels is pretty damn loud already. Like I said, it's like a mini hair dryer...

So what's your next course of action?

I suggest you complain to the manager about the warranty issue and the misinformation by the HN staff regarding the extension of warranty that you have to purchase it on the spot or the offer is forfeited

Btw, here's a screenshot of my laptop. Clearly shows 2 years warranty. 3/1/2014 is the date I bought from Harvey Norman

alrite noted bro...

this is the link (just in case others facing the same problem and wanna check): http://h10025.www1.hp.com/ewfrf/wc/weInput?lc=en&cc=my

nah wasting my time, just grab the refund and ciao their reply is all standard and there is no customer service in their dictionary if you like.

even if you complaint through the official channel it still goes back to the store and the same guy will handle you with the same excuse. but credit to the guy he did not lose his temper on me despite me giving him so tough words.

This post has been edited by bearbear: Jan 12 2014, 06:16 PM

Is the staff the Malay dood with moustache?

Btw, did you file a complaint to SKMM?

yup, i believe he is the supervisor for IT products in IPC. The other day i saw him sort of consult another chinese lady but i only saw her once.

Since they offer me the option of refund (not forced to buy another product) i just let it be.

Ok, that's good. I'm glad they offered you a refund

hows your unit? saw you posting regularly in Nexus 5 thread too

Guys, im notice that the led light on charging port will light white during charge, sometime yellow, how to know my battery full charge or not?

white means the battery is fully charge.
yellow means the battery is charging.

i bought this PC laptop yesterday at Malacca MITC yesterday during PC EXPO fair. Silver Colour. I bought it at price of RM1759, with some free gifts such as HP Wireless Optical Mouse, HP Headset, HP Notebook Backpack , HP Notebook Sleeve, mousepad + keyboard cover

The retailer is Navotech. They installed Window 8 on the spot but i was asked to send my PC Laptop to any of their branch to install Kingsoft and Avira software.

Super satisfied with this laptop and worth buying. The warranty is 2 years. They offered me to extend the warranty period additional 2 years at price of RM49 @ Rm59 but i didnt take it.



This post has been edited by CHEVELLE_84: Jan 18 2014, 04:04 PM

Hmmm that's kinda cheap. A great deal!

Oh btw, try to stress test your laptop with any intensive games or run benchmarks and let us know if the fan speed is too loud or not.

My lappy still at Service Centre. Been 2 weeks already

yeah just check now, because when on gaming im always with battery and ac so didnt realize what color warning appear near ac plug there

wow so cheap! non ori window?

Now thats a really great bargain bro! i thought pc expo is useless nowadays, i was wrong. There's still hope in humanity.

Hi guys,

I have turned ON this PC Laptop for 5 hours continuously and so far the temp maintain below 55C. The fan almost cant be heard. It Windows 8 SL



This post has been edited by CHEVELLE_84: Jan 20 2014, 01:18 PM

Well, if it's on idle or when you're doing non-intensive work, it's very quiet which is normal.

But what's ABNORMAL is the incredibly loud fan speed when doing intensive work like playing games or running benchmarks, basically stressing the CPU and GPU. Do check it if you can, I sent my laptop because of this

HP Service Centre called me up and said that my laptop has been fitted with a new exhaust fan but the problem is still there. He did also say that it's quite "normal".

Le Sigh. Just have to live with it I guess, will collect it back tomorrow and replace the HDD with a Samsung 840 EVO 120GB SSD and upgrade the ram to 8GB.