WiFi signal is a very tricky thing. First, if you are staying in a double-storey house, it's best to place the wireless router on the upper floor. Depending on the size of your house, it should be able to cover mostly entire house provided the router is placed around the middle of the house. If you stay in those 2 1/2 or 3-storey house, it will get even more tricky.

But have you considered a different technology called HomePlug (a.k.a. Powerline adapter)? I have basically given up on Wi-Fi to connect my laptop/PC to the network since I am facing serious interference with Wi-Fi due to many neighbouring Wi-Fi access points as I stay in a condo. Now I use HomePlug to connect them, leaving the Wi-Fi only for mobile devices such as smartphones.

Unfortunately NOPE, as there is usually only one phone socket in each unit.

Well, NOPE too! For apartment buildings, UniFi is provided using VDSL2, instead of fiber, so that one phone socket in your unit can only be used for either Streamyx or UniFi, but not both at the same time.

If you have a 10Mbps UniFi that is good for sharing unless you have an uncooperative user who overuse it for heavy downloading. Then in that case you probably need to have a deal with that guy like set some time each day he is allowed to do so.

that's a lot! But sharing 10Mbps with 5 people is still better than sharing 1Mbps with 3 people

You can try using the existing router provided by TM & see if the wireless signal is good. Remember to connect Ethernet (LAN) cable from the 841ND LAN port 2, 3 or 4 (do NOT connect to Port 1 for IPTV) to the LAN port on the router provided by TM (do NOT connect to the IPTV port on the other router too). Remember to disable DHCP & uPnP in the other router.

If it doesn't work well, then perhaps you try get another router, a new 841ND can do the job!

Btw, I am using 10Mbps.

I too upgraded from 5Mbps, but under a different promotion - they call me to upgrade with RM30 discount, hence paying only RM169 instead of RM199, but no HyppTV pack.

If not mistaken the RM169 promotion has ended some time ago.

As attached.

NOTE: I am using WR-4300 as the main wireless router and WR-841ND to extend my wireless coverage. Do take note that on the device that act as access point, you must disable DHCP & uPnP (this only required to enable on the main router) and also you should select "Normal Mode" in the WAN settings of the 2nd router so that you can use all 4 Ethernet LAN ports.

As for Wireless config, make sure the 2 wireless access points are configured on different non-overlapping channels, i.e. Channel 1, 6, or 11. Do not use the same channel on both, & do not use any other channels other than these three. Also do NOT use auto-channel selection.

This post has been edited by jolmy: Mar 13 2014, 11:20 PM


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yes, guess I missed out the "D" in the model code.

Stability of the router is good, but for wireless signals, if it's in a crowded environment (lots of neighboring access points) then it may not perform well.

Yes, using VDSL the ping is around 30ms to 50ms.

yes, all the MDF connects to exchange via fibre. In fact, TM uses MSAN in the MDF where on the same equipment, they can provide VDSL (UniFi), ADSL (Streamyx) & other services such as phone to customers.

Regarding the ping, it depends, as VDSL & ADSL are 2 different technologies though...

It's quite frequent I hear many people here complain their UniFi becomes slow at certain times.

I am curious, for those of you facing slow problem, are you connected via Ethernet cable or via Wireless?

it could be a faulty batch of VDSL modem I supposed? I used to have this problem for months with many modems changed. Then later on they changed me with another batch of same VDSL modem & the problem goes away.

btw which modem they gave you? the Huawei (black) or ZTE (white, standing) one?

I initially got many Huawei one replaced with the same problems repeatedly until later they changed to one which I used for months without any problem. However, later they changed mine to the ZTE when I had another problem unrelated to modem (they thought it's the modem problem)

Hmm... grey modem... that must be a new one that I have never seen. If you can take a picture of it later, do share it here.

Well, old cable could be an issue, but how old is your cable? (it should be as old as when your apartment/condo was built)

Mine is 11 years but no issues.

I am also getting ping spikes that not only suddenly goes to 999, it can also be 1000 or 2000++. But I am getting this only when connected on Wi-Fi, and had experienced the same problem with WDR-4300, WR-841ND & even the TM DIR-615 (UniFi stock router). However, no such problem on Ethernet (cable).

In my case I am staying in a high rise with lots of neighbouring wireless access points. Are you in such a situation too?

In my case it still happens once a while, whether on WDR-4300 or WR-841ND (I have both on with the 841ND being used to extend the wireless).

Basically I gave up on wireless (only use it for connecting smartphone now) and resort to use HomePlug (powerline Ethernet)

Unfortunately, VIP5/10/20 is bundled with HyppTV & you cannot unbundled it. This is the reason why Maxis Fibre subscription price is lower as it does not bundle any IPTV service (on Maxis you can have Astro IPTV with standard Astro subscription rate if you choose to)

That is why I am staying on with TM UniFi
In fact I was offered an upgrade from VIP5 to VIP10 with RM30 discount (hence only RM169/month, this offer no longer available) but contract renewed for another 24 months, discount is valid even after contract. And I accepted this upgrade.

I have heard much horror stories with Maxis Fibre like what you mentioned above, and to add to what you said, there have been so much complaints of poor customer service as well.

As I am myself also a Maxis Mobile subscriber (voice & mobile data), I have been getting call from Maxis sales team to take up their fibre service more than 3 times, even when I said I am still on UniFi contract, they still try their way to convince me that the RM500 penalty I have to pay can be offset with their price savings! (Marketing gimmick in fact)

Oh btw, while many think that the HyppTV service is useless to them, well, it suits me anyway. I don't really watch TV often, but when I do, watching the free HyppTV channels (well, not really free, it's included in the monthly subscription fee anyway) is good enough - not to mention crystal clear video display from our 6 free to air channels.