A week after I had sent in my phone (23/08/2013), I called up the helpline, and was told that my phone is still being assessed. After which, I had requested them to expedite the case for me.

Another week later (30/08/2013), I had to personally call the helpline again to get my status update. This time, they informed me that my phone had been repaired and is ready for collection. Happily, I personally went to collect my phone from the service centre at around 5pm. When I arrived, I waited to collect my phone. I was glad that the camera issue had been fixed, BUT, to my horror, my phone was badly scratched at the top, as well as the sides, most probably attributed by the carelessness of the technician in handling my phone during the repair process. I am very sure that my phone did not had a single scratch on it when I sent my phone for repair.

Thus, I demanded that they replace the housing of my unit for free, and they had agreed to do so. Once again, the same service representative told me that the repair process would only take 3 to 4 days.

I even queried the service representative on the estimated waiting time of 3 to 4 working days, whereas in actual, I had waited for 2 weeks in total. They showed the "tidak-apa" attitude, and there seem to be communication breakdown between the technician and the service representatives, on the estimated waiting time.

And now, it has been more than a week since they agreed to replace the housing and there were no updates from them. Even if the housing had been repaired, I fear that they might spoil some other parts of my phone, of which it was working perfectly fine, before I had sent it in for repair.

I am HIGHLY disappointed with the quality of service provided by SiS.