most of them complaint in closed fb group. but yes is u paid up outstanding n interest.

cannot compare with P1 cause co. wanna tarpau liao.

Legally this is disputable. If service is suspended due to non payment,they have done you a favor. You cannot be asked to pay for period of non service! Since the contract stipulates payment during this period, it becomes an unreasonable contract. An unreasonable contract,even though signed,will have no legal standing!

Tell me,which court will force you to pay for something you did not receive!

This post has been edited by SKYjack: Mar 15 2014, 10:10 AM

with YES it was never your right to dispute after the contract signed. because with your signature it is your acceptance to agree with whatever policy they are to implement... to explain layman if you have remainer 22 mths as entire billing cycle. if u signup postpaid plan rm109 example is your commitment fee. your debts will be rm109 (commitment fee) x 22 (mths billing cycle) = rm2398. the amount is consider you had no default in payment. YTL don't work like mobile 3G network where suspension stops payment. besides they charge u interest.


11. Effect of Termination
(a) Upon the termination of Your account/Agreement by either party You will be liable to Us for:
(i) the Commitment Fee for the entire Billing Cycle in which the termination occurred, unless otherwise stated;
(ii) any voice calls, SMS charges and other services incurred up to and including the effective date of termination; and
(iii) any outstanding amount(s).

(b) Before the expiry of an applicable Contract Period, if You terminate the Agreement OR if the Agreement is terminated due to Your default, You shall in addition to the foregoing sub-clause (a) (ii) and (iii) be liable to pay Us the sum equivalent to the aggregate Commitment Fees for the unexpired Contract Period still remaining as at the date of premature termination (hereinafter referred to as "Early Termination Charges"). However, Early Termination Charges are excluded from instances of conversion of Service Plan where a larger value Service Plan is substituted for one of lesser value.

© All of the above amounts stipulated in foregoing sub-clauses (a) and (b) are deemed to be a debt due to Us and are to be paid by You immediately upon receipt of Our Bill which will be billed to you in the Billing Cycle immediately following the termination of Your account/Agreement. We have the right to set off this debt against any money due to You from Us - meaning YTL Comm can do whatever to you to charge u as they pleased until u pokai. this where mthly interest 1.5% comes to picture

(d) (i) All prior payments by You, including but not limited to any deposit and/or advance payments relating to any Yes devices bundled with Your Service Plan, are wholly non-refundable where termination is due to Your default.
(ii) All unused Data, Data Add-ons, Data Capacity Allocations and allocated free voice minutes and SMSes (if any) are non-refundable in ALL circumstances of termination unless otherwise expressly provided.

(e) All unused Data, Data Add-ons, Data Capacity Allocations and allocated free voice minutes and SMSes (if any) are non-refundable in ALL circumstances of termination unless otherwise expressly provided.

(f) The MSISDN provided for the Service will revert to Us upon termination of Your account subject to clause 4 above.

OMG to Yes T&C,..

so after all prepaid is better,..

talking of suspension this is the condition. they start charging interest. the longer your suspension the higher your debts.


(a) We may bar or suspend Your account for such duration as We deem fit if :
(i) Your debt to Us has been outstanding for more than thirty (30) days (barring applies);

(b) Service Restoration: Restoring the Service to Your barred account requires You to have first remedied to our satisfaction the ground entitling Us to bar, including the settling of any outstanding amounts due to Us and any relevant interest charges for late payment. Where an account has been suspended, payment of a prescribed fee may be required for re-connection. (hidden charges )


this procedure will force u to corner end to under take Clause 11 that is effect of termination.. cause your debt be ever increasing from clause (a) must follow clause (b). you can run but u cannot hide.. u si beh tahan then clause 11 via legal letter from YTL Comm.

This post has been edited by toh2020: Mar 15 2014, 08:52 PM

if u must know how they force u to no way street. this is the terms lor... pay up or go bankrupt. u tak da jalan to lari one.... don't forget your next month payment and the months to come. it will be accumulated under your personal debts along interest daily basis calculated from 1.5% per mth @18% per annum. this is more like house loan daily OPR rate. the unfair thing they bar u some more xbole internet.... you be worrying every ringgit with tik tok clock day to day.

6. Payments
(a) Bills are to be settled in full by thirtieth (30th) day ("due date") from the date of each Bill, failing which We will be entitled to charge You a late payment penalty of RM10.00 or interest for any outstanding amounts at the rate of one point five percent (1.5%) per month calculated on daily rest from the due date until full payment, whichever being the larger sum. Additionally, We may bar or suspend the Service until full payment is made.

This post has been edited by toh2020: Mar 15 2014, 09:41 PM

you don't want.. just drop them off....

or they YTL drop u with their legal terms till u pokai bankrupt...

erm.. crap......

OMG...Blooody bLOOD sucker Yes..
then might go for their Prepaid only..

With this kind of daylight robbery terms also SKMM can issue license to them for operating, there must be some serious corruption involved.

Service suspended already still need to pay yet after line reactivated if user settle it, the months lost with no access will not be returned to user.
Meaning:

[b]Line suspended after 2 months bill not settled, no service until after 3 months decide to settle the 2 months and pay for 3 months after suspension to reactivate line. Will 3 months access be given back to user?

Company minimal loss because equipment bulk cost sure very low since made in some China outsourcing backlane factory and chopped with Yes brand.

i deal with SKMM/MCMC on this issue before. they advice if the ISP terms is too tight u signed. there is a legal bond users have to work with ISP irregardless they like it or not.

there is nothing they can do much.. they can only push ISP in particular to speed up the resolution process. nothing can be done.

just like berjaya property in this forum. the dev signed with digi to monopoly the area. tm not able to penetrate. this issue still go ding dong till now for years. the outcome is residence signed the S&P.

the same issue with safron condo under YTL. the extiva own the internet backbone aka copper cable go to your phone line. the ownership is not open to public. in order to disown this and residence can apply for any ftth. someone needs to buy the infra from extiva than can happen.

the danger is always signing legal agreements. this is beyond their help.

don't forget you are liable to pay the ISP daily interest of 1.5% per mth of your 2 mths outstanding unsettle bill. that is without internet services in between. nevertheless activation fee applies and this is seperate chaged if u settle your outstandings.

talk about T&C everyone kept quiet already...

they YTL Comm does not disclose much of the Fiz. for one good reason urban folks are well aware of their underarm tactics.

so this why they launch out at rural area because the awareness is low.

then go for prepaid..Safe and Sound

better still..

yeah...
now wanna "Need for Speed" mode.

u need speed better u get LTE...

Fiz also like LTE mah but at 1Mbps with NO quota restriction for now.

at moment not yet cap till further notice.