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 BenQ Monitor Thread!, Mr BenQ at your service

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TSMr BenQ
post Mar 30 2018, 08:51 AM

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QUOTE(uzary @ Mar 28 2018, 10:21 AM)
Dear Mr Ben,

a bit unfortunate i think there is a dead pixel with my display. sad.gif  i will verify again. but what is the dead pixel policy in order to send for warranty? is the 3 years warranty is 1to1 exchange?
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Hi uzary, I am sorry for the fact. Did you purchase on Lazada?
uzary
post Mar 31 2018, 01:38 AM

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QUOTE(Mr BenQ @ Mar 30 2018, 08:51 AM)
Hi uzary, I am sorry for the fact. Did you purchase on Lazada?
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Yes i did.
Mavik
post Apr 2 2018, 03:25 PM

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Is the BENQ EX3200R BLACK 32" 144HZ FULL HD CURVED GAMING MONITOR currently sold by the official BenQ store in Lazada? Looking at a 144hz monitor and came across this model.
TSMr BenQ
post Apr 2 2018, 05:00 PM

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QUOTE(uzary @ Mar 31 2018, 01:38 AM)
Yes i did.
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uzary, you may return it to Lazada and re-order one smile.gif

TSMr BenQ
post Apr 2 2018, 05:02 PM

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QUOTE(Mavik @ Apr 2 2018, 03:25 PM)
Is the BENQ EX3200R BLACK 32" 144HZ FULL HD CURVED GAMING MONITOR currently sold by the official BenQ store in Lazada? Looking at a 144hz monitor and came across this model.
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Hi Mavik, thank you for asking. EX3200R is an older model and it is out of stock in BenQ Brand Store @Lazada. May I know what games do you play? If you play competitive games I will suggest you to check out ZOWIE monitor smile.gif

https://www.lazada.com.my/shop/benq-official-store/
Mavik
post Apr 3 2018, 09:46 AM

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QUOTE(Mr BenQ @ Apr 2 2018, 05:02 PM)
Hi Mavik, thank you for asking. EX3200R is an older model and it is out of stock in BenQ Brand Store @Lazada. May I know what games do you play? If you play competitive games I will suggest you to check out ZOWIE monitor  smile.gif

https://www.lazada.com.my/shop/benq-official-store/
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I only play PUBG. Currently looking for a 144hz monitor that is at least larger than 27". If there is G-Sync, even better.
rsangel
post Apr 4 2018, 01:13 PM

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can anyone intro me latest benq product

27 inch, Frameless, 1080p, optional (hdr, 144hz)

need some advice
starship1
post Apr 6 2018, 11:43 AM

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Mr BenQ
Is the panel the same for BenQ EW2775ZH and the HDR model . For general surfing ,can visible diffrence between this two and the GW2480. Thanks
MeToo
post Apr 6 2018, 11:51 AM

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2 yrs ago I bought the BenQ BL3201PT Designer Monitor

I love OSD Controller.... very useful
TSMr BenQ
post Apr 9 2018, 09:30 AM

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QUOTE(Mavik @ Apr 3 2018, 09:46 AM)
I only play PUBG. Currently looking for a 144hz monitor that is at least larger than 27". If there is G-Sync, even better.
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Hi Mavik,

For PUBG users, we will recommend you to check XL2411. It is 144Hz 24 inch. Most of users use it for playing PUBG.
If you would like a 27 inch one, we will have XL2740, the new model in the end of April.
You can check more info here: https://zowie.benq.com/en/search.html?searchWord=XL2740

TSMr BenQ
post Apr 9 2018, 09:31 AM

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QUOTE(Mavik @ Apr 3 2018, 09:46 AM)
I only play PUBG. Currently looking for a 144hz monitor that is at least larger than 27". If there is G-Sync, even better.
*
Hi Mavik,

For PUBG users, we will recommend you to check XL2411. It is 144Hz 24 inch. Most of users use it for playing PUBG.
If you would like a 27 inch one, we will have XL2740, the new model in the end of April.
You can check more info here: https://zowie.benq.com/en/search.html?searchWord=XL2740

TSMr BenQ
post Apr 9 2018, 09:34 AM

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QUOTE(rsangel @ Apr 4 2018, 01:13 PM)
can anyone intro me latest benq product

27 inch, Frameless, 1080p, optional (hdr, 144hz)

need some advice
*
Hi rsangel,

We do have many different models for different purpose.
Could you please provide your main purpose of usage to me so that I can recommend you suitable ones. smile.gif
TSMr BenQ
post Apr 9 2018, 09:35 AM

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QUOTE(MeToo @ Apr 6 2018, 11:51 AM)
2 yrs ago I bought the BenQ BL3201PT Designer Monitor

I love OSD Controller.... very useful
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Hi MeToo,

Thank you for your positive feedback biggrin.gif
Mavik
post Apr 10 2018, 02:42 PM

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QUOTE(Mr BenQ @ Apr 9 2018, 09:31 AM)
Hi Mavik,

For PUBG users, we will recommend you to check XL2411. It is 144Hz 24 inch. Most of users use it for playing PUBG.
If you would like a 27 inch one, we will have XL2740, the new model in the end of April.
You can check more info here: https://zowie.benq.com/en/search.html?searchWord=XL2740
*
Great thanks, can't wait till the end of April to check out the monitor.
starship1
post Apr 13 2018, 11:29 AM

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Mr BenQ
How to get the headphones audio to work on the EW2775Hz and the monitor speaker is not working too.
TSMr BenQ
post Apr 13 2018, 12:23 PM

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QUOTE(Mavik @ Apr 10 2018, 02:42 PM)
Great thanks, can't wait till the end of April to check out the monitor.
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Hi Mavik, the XL2740 was up in Lazada https://www.lazada.com.my/products/benq-zow...xsBvLD&search=1

rclxms.gif
starship1
post Apr 13 2018, 12:52 PM

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Mr BenQ
How to get the headphones audio to work on the EW2775Hz and the monitor speaker is not working too.

What are you doing here opening a thread and you cant answer simple question from a customer. Are you a representative or employee of BenQ Malaysia.
I purchase said model from 11st , do i need to register warranty online or just leave it alone
TSMr BenQ
post Apr 13 2018, 01:45 PM

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QUOTE(starship1 @ Apr 13 2018, 11:29 AM)
Mr BenQ
How to get the headphones audio to work on the EW2775Hz and the monitor speaker is not working too.
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Hi starship1, thank you for contacting us.
Please correct me if I am wrong. Did you mean your built-in speakers don't work?

starship1
post Apr 13 2018, 05:13 PM

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Mr BenQ
I insert my Headphone set to the monitor headphone jack connector at the back panel.
No sound whatsoever. I did follow user manual instruction.
The built in speaker dont work either . I only use HDMI cable.
It is the haedphone that matter more to me.
Do i need to register warranty online or just leave it alone

TSMr BenQ
post Apr 17 2018, 11:16 AM

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QUOTE(starship1 @ Apr 13 2018, 05:13 PM)
Mr BenQ
I insert my Headphone set to the monitor headphone jack connector at the back panel.
No sound whatsoever. I did follow user manual instruction.
The built in speaker dont work either . I only use HDMI cable.
It is the haedphone that matter more to me.
Do i need to register warranty online or just leave it alone
*
Hi starship1,

Please help me to check by doing: connect your headphone to PC directly and see if there is sound or not.


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