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 BenQ Monitor Thread!, Mr BenQ at your service

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caloyness
post Apr 17 2018, 01:41 PM

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Hi,

need help to ask recommendation for 24 monitor 1080p with "VESA"
all the monitors i can see doesn't have vesa.

i saw the 24 with HDR but too sad no vesa mount sad.gif
TSMr BenQ
post Apr 17 2018, 02:51 PM

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QUOTE(caloyness @ Apr 17 2018, 01:41 PM)
Hi,

need help to ask recommendation for 24 monitor 1080p with "VESA"
all the monitors i can see doesn't have vesa.

i saw the 24 with HDR but too sad no vesa mount sad.gif
*
Hi caloyness,

For your demand, I will suggest you to see our GW80 series which is IPS panel and belongs to Eye Care monitors.

We have 24 inch one called GW2480 but with no stock at this moment. 27 inch GW2780 just re-stock, you can also check if you like.

GW2480:
https://www.lazada.com.my/products/benq-gw2...EDlmSX&search=1

GW2780:
https://www.lazada.com.my/products/benq-gw2...QuaFsg&search=1

smile.gif
caloyness
post Apr 17 2018, 03:13 PM

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QUOTE(Mr BenQ @ Apr 17 2018, 02:51 PM)
Hi caloyness,

For your demand, I will suggest you to see our GW80 series which is IPS panel and belongs to Eye Care monitors.

We have 24 inch one called GW2480 but with no stock at this moment. 27 inch GW2780 just re-stock, you can also check if you like.

GW2480:
https://www.lazada.com.my/products/benq-gw2...EDlmSX&search=1

GW2780:
https://www.lazada.com.my/products/benq-gw2...QuaFsg&search=1

smile.gif
*
thanks for quick reply and recommendation. checking now.
starship1
post Apr 17 2018, 05:59 PM

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QUOTE(Mr BenQ @ Apr 17 2018, 11:16 AM)
Hi starship1,

Please help me to check by doing: connect your headphone to PC directly and see if there is sound or not.
*
Everything is working fine from my PC. With headset and speaker too.
But i was surprise it didnt work when i connect headset directly to monitor.

Oh ! you have restock the GW2780 .Last week it was still not available as i wanted the GW 2780 . But i am still happy with EW 2775. Color accuracy can be tweak to maybe 90% of IPS and watching movie is good on this latest AM-VA panel . It has rather good black levels to produce deep blacks.
You are still not paying enough attention as i ask you a few times about registration of warranty online or just stick to the invoice.


This post has been edited by starship1: Apr 17 2018, 06:21 PM
lesteralus
post Apr 18 2018, 09:33 AM

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Hi. Looking for your recommendation for a 4K monitor for a PS4 Pro. Thanks!
TSMr BenQ
post Apr 18 2018, 05:35 PM

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QUOTE(starship1 @ Apr 17 2018, 05:59 PM)
Everything is working fine from my PC. With headset and speaker too.
But i was surprise it didnt work when i connect headset directly  to monitor.

Oh ! you have restock the GW2780 .Last week it was still not available as i wanted the GW 2780 . But i am still happy with EW 2775. Color accuracy can be tweak to maybe 90% of IPS and watching movie is good on this latest AM-VA panel . It has rather good black levels to produce deep blacks.
You are still not paying enough attention as i ask you a few times about registration of warranty online or just stick to the invoice.
*
Hi starship1,

Thank you for the reply and the good feedback on EW2775ZH. EW series is our premium eye care models, glad you like it.

1. For the warranty issue, just stick to the invoice.
2. For the headphone, please help to check by doing next step: connect with PC and monitor with audio cable. And connect monitor with headphone to check if it works or not.

smile.gif
TSMr BenQ
post Apr 18 2018, 06:07 PM

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QUOTE(lesteralus @ Apr 18 2018, 09:33 AM)
Hi. Looking for your recommendation for a 4K monitor for a PS4 Pro. Thanks!
*
Hi lesteralus,

Thank you for asking.

We have may customers play PS4 Pro with our EW277HDR, which is Full HD and supports HDR.
https://www.lazada.com.my/products/benq-ew2...3ea2iJuRbe&mp=3

If you would like to have 4K resolution, there will be EW3270U arriving in MY around June.
http://ap.benq.com/product/monitor/ew3270u

biggrin.gif

starship1
post Apr 19 2018, 05:02 PM

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QUOTE(Mr BenQ @ Apr 18 2018, 05:35 PM)
Hi starship1,

Thank you for the reply and the good feedback on EW2775ZH. EW series is our premium eye care models, glad you like it.

1. For the warranty issue, just stick to the invoice.
2. For the headphone, please help to check by doing next step: connect with PC and monitor with audio cable. And connect monitor with headphone to check if it works or not.

smile.gif
*
If i have the audio cable i would not have ask you .
Anyway , does this model need to connect audio cable between monitor and PC for the headset to work . BenQ Malaysia should be specific or otherwise i think you are just speculating and asking me to try this and that.
TSMr BenQ
post Apr 20 2018, 04:00 PM

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QUOTE(starship1 @ Apr 19 2018, 05:02 PM)
If i have the audio cable i would not have ask you .
Anyway , does this model need to connect audio cable between monitor and PC for the headset to work . BenQ Malaysia should be specific or otherwise i think you are just speculating and asking me to try this and that.
*
Hi starship1,

Sorry for the steps and inconvenience. These steps is for us to find the factors causing the problem. Normally it doesn't need audio cable when using.
At this stage we will suggest you send the product to our service for deeper checking.

Please notice that we have on-site service for you to use. Our service team will come to your place to pick up and send it back when finishing checking.
http://www.benq.com.my/support/service_center/



Boldnut
post Apr 23 2018, 10:31 AM

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Hey Mr. BenQ

How do I file a RMA again (yeah I wanna RMA a RMA product bangwall.gif )

BenQ Gaming monitor XL2720z

issue = having interlace artifacts at high Hz 120/144Hz at bottom of the screen AGAIN! ranting.gif
Same issue as this oversea guy had. https://forums.blurbusters.com/viewtopic.php?f=4&t=3738

Case = I RMA my first monitor I bought from lingloong directly to BenQ HQ roughly a year ago(April 2017). It had the same interlace artifacts at the bottom part of the screen. BenQ had replaced me with a new XL2720z. A 1year later, this new BenQ Xl2720z has the same interlace artifacts issue again.

So how I gonna request for reverse onsite pickup? need to call again? got email? I am frustrated and lazy to call already.

Personally I am not happy with BenQ monitor quality. I bought this Xl2720z monitor just to RMA twice?
At this point I am not even sure it will last >3 years. May be BenQ still RMA the 3rd new XL2720z then after 3rd year it will spoil again, by that time I will be out of warranty with no replacement. You better rectify the issue FOR GOOD, or replace me with another similar model that have no such problem or just refund me. I am extremely unhappy customer now, it is not my plan to drop RM2K on expensive monitor just to use 3yrs + 2 RMA, forward this post to your higher level manager to read this.

if you want the serial number/part number & case ID on the first monitor I even got it in my photo(PM me). I got serial number/part number on this second RMA one.(Pm me also). So you can check your record.

This post has been edited by Boldnut: Apr 23 2018, 10:40 AM
starship1
post Apr 23 2018, 06:39 PM

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QUOTE(Mr BenQ @ Apr 20 2018, 04:00 PM)
Hi starship1,

Sorry for the steps and inconvenience. These steps is for us to find the factors causing the problem. Normally it doesn't need audio cable when using.
At this stage we will suggest you send the product to our service for deeper checking.

Please notice that we have on-site service for you to use. Our service team will come to your place to pick up and send it back when finishing checking.
http://www.benq.com.my/support/service_center/
*
OK will do. Thanks
TSMr BenQ
post Apr 24 2018, 07:31 PM

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QUOTE(Boldnut @ Apr 23 2018, 10:31 AM)
Hey Mr. BenQ

How do I file a RMA again (yeah I wanna RMA a RMA product  bangwall.gif )

BenQ Gaming monitor XL2720z

issue = having interlace artifacts at high Hz 120/144Hz at bottom of the screen AGAIN!  ranting.gif
Same issue as this oversea guy had. https://forums.blurbusters.com/viewtopic.php?f=4&t=3738

Case = I RMA my first monitor I bought from lingloong directly to BenQ HQ roughly a year ago(April 2017). It had the same interlace artifacts at the bottom part of the screen. BenQ had replaced me with a new XL2720z. A 1year later, this new BenQ Xl2720z has the same interlace artifacts issue again.

So how I gonna request for reverse onsite pickup? need to call again? got email? I am frustrated and lazy to call already.

Personally I am not happy with BenQ monitor quality. I bought this Xl2720z monitor just to RMA twice?
At this point I am not even sure it will last >3 years. May be BenQ still RMA the 3rd new XL2720z then after 3rd year it will spoil again, by that time I will be out of warranty with no replacement. You better rectify the issue FOR GOOD, or replace me with another similar model that have no such problem or just refund me. I am extremely unhappy customer now, it is not my plan to drop RM2K on expensive monitor just to use 3yrs + 2 RMA, forward this post to your higher level manager to read this.

if you want the serial number/part number & case ID on the first monitor I even got it in my photo(PM me). I got serial number/part number on this second RMA one.(Pm me also). So you can check your record.
*
Hi Boldnut,

I am sorry for the inconvenience it might have caused.
I will do my best to assist you.

PM You!

Ghostblind
post May 3 2018, 12:15 PM

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QUOTE(Ghostblind @ Sep 22 2017, 04:55 PM)
[Monitor resolution] 21.5 Inch

[Personal preferences]
CPU- Ryzen 7 1700 AM4 3.70 8 20MB - 1,480.00 
MAINBOARD - ASROCK AB350 PRO 4 - 399.00
GPU - ZOTAC GTX 1060 AMP 6GB SE - 1,399.00
RAM - 8GB x2 G.SKILL DDR4 PC2800 RIPJAWS V - 619.00
STORAGE - KINGSTON UV400 120GB - 260.00
Hi, im planning to upgrade the monitor, can suggest for 24"?
budjet below 1k for gaming purpose

This post has been edited by Ghostblind: May 3 2018, 12:15 PM
poyyiee
post May 3 2018, 07:57 PM

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ew2770qz is available in MY?
TSMr BenQ
post May 4 2018, 02:21 PM

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QUOTE(Ghostblind @ May 3 2018, 12:15 PM)
Hi, im planning to upgrade the monitor, can suggest for 24"?
budjet below 1k for gaming purpose
*
Hi Ghostblind,

Thank you for asking.
We have monitors for purely eSports and also monitors for console gaming. biggrin.gif
What games do you mainly play? And what factor do you mostly care? such as response rate, refresh rate or panel type?

notworthy.gif
TSMr BenQ
post May 4 2018, 02:32 PM

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QUOTE(poyyiee @ May 3 2018, 07:57 PM)
ew2770qz is available in MY?
*
Hi poyyiee, thank you for asking.

Unfortunately, EW2770QZ is not available in MY anymore.
May I know what your main purpose of usage and features do you like? I am happy to recommend similar models to you if you need. biggrin.gif
poyyiee
post May 4 2018, 03:37 PM

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well, seem only ew2770qz is 1440p with 27". ew3270zl also nice but might be too large for my distance to monitor.
TSMr BenQ
post May 4 2018, 04:43 PM

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QUOTE(poyyiee @ May 4 2018, 03:37 PM)
well, seem only ew2770qz is 1440p with 27". ew3270zl also nice but might be too large for my distance to monitor.
*
You are correct..all the other eye care monitors available are full HD.
Or you may check our professional DESIGNER monitor such as PD2700Q, which is 2K if you would like to use for video/photo editing. smile.gif
Vannus
post May 6 2018, 02:14 PM

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QUOTE(Mr BenQ @ Apr 18 2018, 06:07 PM)
Hi lesteralus,

Thank you for asking.

We have may customers play PS4 Pro with our EW277HDR, which is Full HD and supports HDR.
https://www.lazada.com.my/products/benq-ew2...3ea2iJuRbe&mp=3

If you would like to have 4K resolution, there will be EW3270U arriving in MY around June.
http://ap.benq.com/product/monitor/ew3270u

biggrin.gif
*
Bro please pm me the arrival of EW3270U and its price. Guess this is the upgrade from 27inches monitor
TSMr BenQ
post May 7 2018, 07:17 PM

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QUOTE(Vannus @ May 6 2018, 02:14 PM)
Bro please pm me the arrival of EW3270U and its price. Guess this is the upgrade from 27inches monitor
*
Hi Vannus, NP biggrin.gif

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