Thanks. I did it and you need at least Rm35 min in the phone to activate the SLL or else the 1 year option will not appear.

Right now I'm using DiGi Easy Prepaid, is it able to subscribe Super Long Life?

-- sorry ... Easy PrePaid no Super Long Life ...

Too bad!!

may I know best 4 internet prepaid plan can subscribe to super long life？

pedestrian:
To change to Best Prepaid V4 call *128*1*4# (RM3.00 per change)
Digi Helpline 016 2211 800 is free for all Digi subscribers.
After change to new version plan, credit has to be at least RM35

I called up Digi helpline and made a hoo-ha about the unfairness that they charge RM3 to just change to new version which we were already on Best Prepaid.

The Digi customer service put me on hold to ask his manager, and the result was they were not able to refund the RM3.
Damn Digi! You sucker!

Below are the facts for those who wanted to call up Digi and make a big hoo-ha to them.

- Digi stated on their website "Super Long Life is available to Digi Best Prepaid subscriber only"
http://new.digi.com.my/ecomm_C/services/de...d#1403295584933
I already have Best Prepaid SIM, question them why do I need to upgrade to newer version and get charge for RM3 ???

- Digi forces us to change to new version then charge us to get back Super Long Life option which was already there previously.
This is terrible and rip-off!

- I want my refund! Else I will file a complaint to CFM (Consumer Forum Malaysia)

Call our 24-hour Customer Service Helpline at 016 2211 800 for FREE.

This post has been edited by rocketaz: Apr 24 2015, 05:45 PM

Sure this method works? Every time?

So what really is the difference between DiGi Best Prepaid v3 & DiGi Best Prepaid v4?

I'm currently on v3, any changes in call & SMS charges if I move to v4? And also any issues with the favourite numbers if I move to v4?

I have tried. It did not work.
Just some argument points for those for want to try their *LUCK*

On earlier post, some guy called up to Digi Customer Service, they said there is no difference in term of call rates.
Not sure about Friends n Family favourite numbers... You can just double check after you've change to V4.

Hi all,

I've faced the same "SLL only available after forced upgrade to latest version plan for RM3" issue for the past few years, and this year I decided to report this dishonest practice to SKMM, and I hope u guys do so too, to let SKMM know many are affected, and also to let Digi know of our displeasure, and hopefully drop this practice, as the SKMM report will give them extra manual work to resolve the issue.

Ok, here's what I did:

Make sure u first call up Digi to complain about this issue so that they'll have a record that u've complained but no remedy/refund provided. Then goto aduan.skmm.gov.my and click on "New Complaint" on the upper right and fill up all the details.

In my SKMM report, I claim that Digi is cheating customers by supposedly offering 365 days of validity at RM30, which appears cheaper than the same service from its competitor, Maxis, Validity 365 at RM33, yet I can't choose the SLL option without 1st paying another RM3 to upgrade, and this happened almost every yr. So, I end up paying RM33 yet Digi gets to appear offering this service at a more competitive price than its competitor, Maxis.

For the Remedy section, I ask for the RM3 for the past 5 yrs be refunded, and Digi fined for such dishonesty.

Later, a lady from Digi called me up regarding this issue, and kept stressing that I couldn't compare the SLL plan with that of Maxis, and that I voluntarily chose to upgrade blah3, and quoted me the terms & conditions blah3, and that she would fwd this issue to marketing dept to consider, etc. Then she offered to give me a RM10 credit, and stressed that it's a one-off GOODWILL for a long-time customer, and NOT a REFUND.

One doesn't get back much in monetary terms, and takes up some time to do, but we need to get the message across, or else the same issue will repeat in the future.

Ok, I've done my part, now pls do yours.

Esky, thanks for the details run-though on filling in SKMM.

Anyway, I've decided to move out from Digi after so many yearsss..

Now the sll for 365 not available anymore. Only left sll 30. Kns

using DiGi Best Prepaid v4 ?

I been searching about this from their website too but it is gone. However, there is still an option from the 128 menu. The 30 days one is called super reload right

I been searching about this from their website too but it is gone. However, there is still an option from the 128 menu. The 30 days one is called super reload right

I'm not using Digi but Celcom also has stopped their 1-year validity in case anyone want to switch to Celcom.

Digi Super Long Life URL is here
http://new.digi.com.my/ecomm_C/services/de...d#1403295584933

P/S: If you didn't see the menu. (Please refer back to the previous post. It was being discussed earlier.