Hi all,

I've faced the same "SLL only available after forced upgrade to latest version plan for RM3" issue for the past few years, and this year I decided to report this dishonest practice to SKMM, and I hope u guys do so too, to let SKMM know many are affected, and also to let Digi know of our displeasure, and hopefully drop this practice, as the SKMM report will give them extra manual work to resolve the issue.

Ok, here's what I did:

Make sure u first call up Digi to complain about this issue so that they'll have a record that u've complained but no remedy/refund provided. Then goto aduan.skmm.gov.my and click on "New Complaint" on the upper right and fill up all the details.

In my SKMM report, I claim that Digi is cheating customers by supposedly offering 365 days of validity at RM30, which appears cheaper than the same service from its competitor, Maxis, Validity 365 at RM33, yet I can't choose the SLL option without 1st paying another RM3 to upgrade, and this happened almost every yr. So, I end up paying RM33 yet Digi gets to appear offering this service at a more competitive price than its competitor, Maxis.

For the Remedy section, I ask for the RM3 for the past 5 yrs be refunded, and Digi fined for such dishonesty.

Later, a lady from Digi called me up regarding this issue, and kept stressing that I couldn't compare the SLL plan with that of Maxis, and that I voluntarily chose to upgrade blah3, and quoted me the terms & conditions blah3, and that she would fwd this issue to marketing dept to consider, etc. Then she offered to give me a RM10 credit, and stressed that it's a one-off GOODWILL for a long-time customer, and NOT a REFUND.

One doesn't get back much in monetary terms, and takes up some time to do, but we need to get the message across, or else the same issue will repeat in the future.

Ok, I've done my part, now pls do yours.