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 DiGi Super Long Life

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rocketaz
post Apr 24 2015, 04:42 PM

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QUOTE(mylinear @ Nov 4 2014, 08:41 PM)
I called Helpline and complained and request for RM3 refund. i did the same thing last year and got it. Everyone should do it.
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QUOTE(pedestrian @ Mar 1 2015, 03:08 PM)
Same problem here. Cannot subscribe Super long life using Best Prepaid v3.
What number did u call to compain? Is it a toll-free number? Feel like not worth if still have to pay for the call just to get back RM3.
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pedestrian:
To change to Best Prepaid V4 call *128*1*4# (RM3.00 per change)
Digi Helpline 016 2211 800 is free for all Digi subscribers.
After change to new version plan, credit has to be at least RM35

I called up Digi helpline and made a hoo-ha about the unfairness that they charge RM3 to just change to new version which we were already on Best Prepaid.

The Digi customer service put me on hold to ask his manager, and the result was they were not able to refund the RM3.
Damn Digi! You sucker! vmad.gif vmad.gif vmad.gif

rocketaz
post Apr 24 2015, 04:50 PM

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From: Islander
Below are the facts for those who wanted to call up Digi and make a big hoo-ha to them.

- Digi stated on their website "Super Long Life is available to Digi Best Prepaid subscriber only"
http://new.digi.com.my/ecomm_C/services/de...d#1403295584933
I already have Best Prepaid SIM, question them why do I need to upgrade to newer version and get charge for RM3 ???

- Digi forces us to change to new version then charge us to get back Super Long Life option which was already there previously.
This is terrible and rip-off!

- I want my refund! Else I will file a complaint to CFM (Consumer Forum Malaysia)

Call our 24-hour Customer Service Helpline at 016 2211 800 for FREE.

This post has been edited by rocketaz: Apr 24 2015, 05:45 PM
rocketaz
post May 6 2015, 05:40 PM

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From: Islander
QUOTE(lyt25_1234 @ May 6 2015, 03:07 PM)
Sure this method works? Every time?
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I have tried. It did not work.
Just some argument points for those for want to try their *LUCK*
rocketaz
post May 6 2015, 05:45 PM

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From: Islander
QUOTE(asifniz @ May 6 2015, 04:08 PM)
So what really is the difference between DiGi Best Prepaid v3 & DiGi Best Prepaid v4?

I'm currently on v3, any changes in call & SMS charges if I move to v4? And also any issues with the favourite numbers if I move to v4?
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On earlier post, some guy called up to Digi Customer Service, they said there is no difference in term of call rates.
Not sure about Friends n Family favourite numbers... You can just double check after you've change to V4.
rocketaz
post May 22 2015, 05:30 PM

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Esky, thanks for the details run-though on filling in SKMM.

Anyway, I've decided to move out from Digi after so many yearsss..
rocketaz
post Jun 19 2015, 12:05 AM

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Digi Super Long Life URL is here
http://new.digi.com.my/ecomm_C/services/de...d#1403295584933

P/S: If you didn't see the menu. (Please refer back to the previous post. It was being discussed earlier.
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