Hello, I found a position as customer support specialist in IBM. As i know this position is more with administration? I really have no clue what this position about. Anyone who works in IBM at the moment or before? Can you give me some hints about this post and the working environment there? I will appreciate it. Thank you. :)

There's no description regarding this position in the job recruitment ads?

small bird: is the position customer speacialist officer in ibm klcc, outsourced by another company for ibm?

if yes, then i got a fren who's doin tht currently.

yes, do you have any ideas what is it? actually what is outsourcing?

i know what you mean? i just want to know what the post about. thats it. anyone can help here?

Outsource means you are hired by third party head hunter, and your payroll comes from the head hunter as well.

the position would basically revolve mainly order fulfillment. preparing order, do, etc. i am not in the position to reveal too much because i am not the one working thr n even if i am, i wouldnt want to jepordize my career.

i heard tht its quite a relaxed job but when month end, a lot of work n might need to do OT but cant claim

so it more with order processing rather than customer service?

er i wouldnt put it tht way. to me, it's more on order. but they do put it under category of cust service.

Ok, my 2 cents of worth regarding this position. Its under a department called Customer Support Operations (CSO) and headed by a nice malay lady. It shouldn't be based in KLCC as KLCC is more like an accounting hub. Its in TTDI.

Contractor? Yes, normally they would hire contractor to do the job. Meaning thru 3rd parties like Manpower, Adecco and etc. Job scope? Customer order fulfillment. Meaning once the sales ppl close the detail, you're supposed to key in the order, ensure it is complete, liase with your China counterpart on the supply and delivery and ensure it is on time.

Career progress? There are many contractors converted to permanent and moved on to do other things in ibm, from sales to finance, admin to accounting and etc. There are also many who felt disappointed and leave.

It depends what u wanna do actually...

thank you.

have you been worked there before?

In ibm, yes. In cso, no. But I do liase with them alot last time

There are 3 main roles of customer support specialist, which are contract admin order admin and backlog admin.some is base in klcc, some in TTDI.Differ roles hv differ tasks, depand on ur luck to fall in which categories. Normally u will hv to stay back late or work at weekend during month end.
you will work under agency such as man power, adecco, or kelly Services. Dun worry, the paid is reasonable.

have you worked there before?

Yes,i used to work at IBM last time

sounds like a relaxed environment...
how long till any contractors be converted? 2 years ?

may i ask why you left? no career advancement there or other reasons? Thank you.

is due to personal reason, IBM is a big company with lots of opportunites, u may learn lots of things there. are you going to join IBM ?

I am would like to Join IBM as a helpdesk, any requirements and hows the procedure, does a test needed, or a second interview, or IQ test, or any???please advise

i dont know, honestly i really dont know what i want at the moment. any advice?

Im an ex staff from IBM Cyberjaya, their regional call center, was working as a helpdesk supporting Spore Thinkpad annd Thinkcenter users , though the pay is not as much as other companies over there, but they have a fantastic bunch of people over there, Go ahead join them!

agent-Good morning this is xxxxx speaking, can i help you?
user-Ya i forgot ma power on pass or (i deleted my notes .id file) , how ahhh,,,its very urgent u noeeee?
agent-May i have ur emp id sir?
user-xxxxxx, its urgent, i cant do anything, and i have a meeting to attend u know?
agent-ok mmmm, can you try looking in the recycle bin sir, it could still be there
user-nola nola nola, where where where
agent-ok sir, i will assign this a the onsite DS.
.
.
.
.
agent-Thank you sir for calling IBM, have a nice day.
Not to mentioned some fantastic users too,

This post has been edited by AMDs-PoOp: Jun 13 2006, 12:02 AM

Hi, would like to know, manpower outsoure job at IBM, do they contribute our EPF?

Usually if you work in IBM (depending on which dept), you gotta stay on till very late and this is esp true during month end, quarter closing and year end.

If you're interested in helpdesk job, I dont think u need to go thru any IQ test, and the placement is thru 3rd party companies, not IBM directly. Then these companies will conduct the interview process. I heard that the benefits are not that bad and it should includes EPF.

If u join as a fresh grad, yeah, u'll need to pass the IQ test but its not that hard as u thought and pass 2 interviews. The interviews would be conducted by a manager and then a senior manager.

If you join as experience hire, then depending on which band you're joining, the interview process will differ. It is a norm to have 2-3 interviews b4 getting hired.

any career advancement for customer support?

Customer Support leader -> Customer support Supervisor

Any opening for Bach OF IT Communication and Network?

i think is yes...

most of the job nowdays by these so called big companies are through agency or headhunter or thorugh a headhunter which refer you to another agency

if you are gonna work directly ibm, its gonna need a 2nd upper degree in anything ...

thats the requirement to get into ibm's blue team, starting period could be hell, but once u are permanent with IBM, its great ...

thats what i heard, i'm attached with an IBM project with a major banking company in KL

This post has been edited by earl-ku: Aug 3 2006, 03:12 PM

ibm are a top class company...only if u gots good results and powerful english u consider..any else u totally forgetted it!

i speak the truths

I wanted to work with IBM but sadly to say that I wasn't given any chance for an interview even though I asked my friend to help to forward my resume to the respective department(s).

[quote=Unbelievable,Aug 3 2006, 04:08 PM]
ibm are a top class company...only if u gots good results and powerful english u consider..any else u totally forgetted it!

i speak the truths

[/qu

same to customer support specialist? i wonder why they keep hiring ppl in this field? anyone knows?

customer support considered abit more "low class". so think got more of chance

[quote=Small bird,Aug 7 2006, 04:36 PM]
[quote=Unbelievable,Aug 3 2006, 04:08 PM]
ibm are a top class company...only if u gots good results and powerful english u consider..any else u totally forgetted it!

i speak the truths

[/qu

same to customer support specialist? i wonder why they keep hiring ppl in this field? anyone knows?

[/quote]

maybe its fun and all for call centre. Working in HQ different matter though. Corporate culture can be very stifling ... the old guard can be quite condescending towards freshies and yes be prepared to work long hours... and I mean long hours.

be warned

Hi there,currently i'm working mesiniaga(if gonna work in ibm,ure gonna know what company is that).i'm doing kinda of the same job ure applying,altho the post sounds different.i'm in the CSD(customer service division) doing parts ordering,taking engineer's call,and things the other forumers said earlier.My paper works is only in a small amount.what i can say is,if ibm's gonna take u for it,i think u better go.The HR department won't entertain u,i've friends working as head hunters and recruitment agency.Big companies will just look for recruitment companies to short list canditates for them.My interview was kind of hard.taking tests,then u have to go tru the manager.trust me,manager's are very good in putting the harshest meaning in the nicest way.they can talk wonders,be very very prepared for the interview.they'll ask u superhero questions.Unless u have good qualification or interests in other fields,then this is definitely a palce for u to paint ur resume nicely before goin to hunt for another job.just my 2 cents...

ps:my pay is good enuf for my qualification
i got health benefits as well.i'm just a contract worker,my 3rd month...

This post has been edited by darrencw: Aug 7 2006, 05:35 PM

YA YA YA...... IBM is a top class of IT company but definitely not IBM (M) SND BHD. I dun see top class of management over IBM malaysia.

Oh ... got such comparison?

customer support specialist here is not about call center, it more with ordering?

I still don't know why they call is CSD when it doesn involve customers but only engineer's and suppliers.I'm doing invoicing and the tasks i mentioned earlier.

IBM Sdn Bhd is not mesiniaga FYI...

I second to that! Hahahaha...VOOOOOOOON!

Hi,
Wish to get some info.
1)Is it mesiniaga only hiring contract based? How about permanent?
2)Is the test question hard?
3)How is the working environment there?(if for networking?)
4)Salary?Bonus?Benefit? - how much?
Thanks