Ok, my 2 cents of worth regarding this position. Its under a department called Customer Support Operations (CSO) and headed by a nice malay lady. It shouldn't be based in KLCC as KLCC is more like an accounting hub. Its in TTDI.

Contractor? Yes, normally they would hire contractor to do the job. Meaning thru 3rd parties like Manpower, Adecco and etc. Job scope? Customer order fulfillment. Meaning once the sales ppl close the detail, you're supposed to key in the order, ensure it is complete, liase with your China counterpart on the supply and delivery and ensure it is on time.

Career progress? There are many contractors converted to permanent and moved on to do other things in ibm, from sales to finance, admin to accounting and etc. There are also many who felt disappointed and leave.

It depends what u wanna do actually...

In ibm, yes. In cso, no. But I do liase with them alot last time

Usually if you work in IBM (depending on which dept), you gotta stay on till very late and this is esp true during month end, quarter closing and year end.

If you're interested in helpdesk job, I dont think u need to go thru any IQ test, and the placement is thru 3rd party companies, not IBM directly. Then these companies will conduct the interview process. I heard that the benefits are not that bad and it should includes EPF.

If u join as a fresh grad, yeah, u'll need to pass the IQ test but its not that hard as u thought and pass 2 interviews. The interviews would be conducted by a manager and then a senior manager.

If you join as experience hire, then depending on which band you're joining, the interview process will differ. It is a norm to have 2-3 interviews b4 getting hired.

I second to that! Hahahaha...VOOOOOOOON!