Ok, my 2 cents of worth regarding this position. Its under a department called Customer Support Operations (CSO) and headed by a nice malay lady. It shouldn't be based in KLCC as KLCC is more like an accounting hub. Its in TTDI.

Contractor? Yes, normally they would hire contractor to do the job. Meaning thru 3rd parties like Manpower, Adecco and etc. Job scope? Customer order fulfillment. Meaning once the sales ppl close the detail, you're supposed to key in the order, ensure it is complete, liase with your China counterpart on the supply and delivery and ensure it is on time.

Career progress? There are many contractors converted to permanent and moved on to do other things in ibm, from sales to finance, admin to accounting and etc. There are also many who felt disappointed and leave.

It depends what u wanna do actually...