Hello, I found a position as customer support specialist in IBM. As i know this position is more with administration? I really have no clue what this position about. Anyone who works in IBM at the moment or before? Can you give me some hints about this post and the working environment there? I will appreciate it. Thank you. :)

There's no description regarding this position in the job recruitment ads?

small bird: is the position customer speacialist officer in ibm klcc, outsourced by another company for ibm?

if yes, then i got a fren who's doin tht currently.

yes, do you have any ideas what is it? actually what is outsourcing?

i know what you mean? i just want to know what the post about. thats it. anyone can help here?

Outsource means you are hired by third party head hunter, and your payroll comes from the head hunter as well.

the position would basically revolve mainly order fulfillment. preparing order, do, etc. i am not in the position to reveal too much because i am not the one working thr n even if i am, i wouldnt want to jepordize my career.

i heard tht its quite a relaxed job but when month end, a lot of work n might need to do OT but cant claim

so it more with order processing rather than customer service?

er i wouldnt put it tht way. to me, it's more on order. but they do put it under category of cust service.

Ok, my 2 cents of worth regarding this position. Its under a department called Customer Support Operations (CSO) and headed by a nice malay lady. It shouldn't be based in KLCC as KLCC is more like an accounting hub. Its in TTDI.

Contractor? Yes, normally they would hire contractor to do the job. Meaning thru 3rd parties like Manpower, Adecco and etc. Job scope? Customer order fulfillment. Meaning once the sales ppl close the detail, you're supposed to key in the order, ensure it is complete, liase with your China counterpart on the supply and delivery and ensure it is on time.

Career progress? There are many contractors converted to permanent and moved on to do other things in ibm, from sales to finance, admin to accounting and etc. There are also many who felt disappointed and leave.

It depends what u wanna do actually...

thank you.

have you been worked there before?

In ibm, yes. In cso, no. But I do liase with them alot last time

There are 3 main roles of customer support specialist, which are contract admin order admin and backlog admin.some is base in klcc, some in TTDI.Differ roles hv differ tasks, depand on ur luck to fall in which categories. Normally u will hv to stay back late or work at weekend during month end.
you will work under agency such as man power, adecco, or kelly Services. Dun worry, the paid is reasonable.

have you worked there before?

Yes,i used to work at IBM last time

sounds like a relaxed environment...
how long till any contractors be converted? 2 years ?

may i ask why you left? no career advancement there or other reasons? Thank you.

is due to personal reason, IBM is a big company with lots of opportunites, u may learn lots of things there. are you going to join IBM ?

I am would like to Join IBM as a helpdesk, any requirements and hows the procedure, does a test needed, or a second interview, or IQ test, or any???please advise