very very upset with this guy now, promised today install laminate flooring but till now still giving me excuse that coming in the evening !... been giving same excuse more than 5 times, house actually conpleted  painting before raya and flooring should be done before raya..and i have paid him full flooring payment in mid JUly  but till now still giving me so many excuse , say no stock from innovar , need to submit P.O bla bla , also aircorn money taken in Mid July , but until now still not yet installed !  before this give crap excuse panasonic product problem on hold , he really think im 3 year old child or wat ?  and always tell me , " this afternoon come and install "but always never appear

he really think Im stupid or wat ? Yea Mayb im stupid by paying him the full payment coz my intention is to let him cordinate so can finish my hose soon..

im so  angry and pissed off now , i supposed to move back by mid of this month as promised ( initial date was July26) , now is approaching end of August i really dont know what to do already !! I canot afford to pay another month of high rent (RM500) to my neigbour  by renting a room again, also because of the dates always change, all my furniture and electrical appliances canot be sent to me andthe shops are calling  me everyday asking when can deliver those thing...
I really dont want to write bad and spoied people rice bowl, but since i engaged him throught his forum , so i think now its my responsiblity so do a clear feedback here. This guy only can write good or talk big , but in real.. he is still same like  those irresonsible contractor ! Im totally lose faith with Malay contractor now.. no more !

so what can i do now, ask him refund my money for the flooring and aircorn and engaged another company to do myself ?

can i lodge a police report on him if he refuse to refund my money ?

Im so stress now

ooh i actually thought of installing laminated flooring,but that time contractor already prepped the floor for tiling,so maybe in a few years time hehe..
you said gave you the least problems,does that mean you installed both brands in your hse?

Not my house, my client house. I have been tried every brand that I can find the market because some customer have rather " budgeted " in some case. So at the end, I used only two brand for all my client which create the least problem for me (time is essential for us, if there is 2nd trip to fixed - we end up loss money). If their looking for cheapest, I usually don't give warranty.

So if you the competitor flooring brand saying I am a bit of hypocrite that only sell 2 brand. Well if you didn't buy from china, I might test your quality.

oh icic.nope im not a competitor..hehe...if get innovar/robina from you,might as well we go straight to the outlet rite?

oh icic.nope im not a competitor..hehe...if get innovar/robina from you,might as well we go straight to the outlet rite?

Hi Bro Cuirious,

Cost persf is 5-10% difference between outlet and installer. Anyhow outlet still appoint installer to perform the jobs. Warranty by installer is only on workmanship defect for a year. Products warranty still remains the same from manufacturer of laminated board meaning owner still can claim direct to outlet for those warranty relating to anti termite or colour fading
QUOTE(SammoG @ Aug 27 2013, 06:06 PM)
Not my house, my client house. I have been tried every brand that I can find the market because some customer have rather " budgeted " in some case. So at the end, I used only two brand for all my client which create the least problem for me (time is essential for us, if there is 2nd trip to fixed - we end up loss money). If their looking for cheapest, I usually don't give warranty.

So if you the competitor flooring brand saying I am a bit of hypocrite that only sell 2 brand. Well if you didn't buy from china, I might test your quality.
*

Hi Bro SammoG, are you one on the appointed installer? I have an equiry for 1000 sqft

how to claim warranty ah..my one is arrange by my contractor , so need any resit ? anyway i like the innovar floor , but due to some floor hacking done ont he floor and bad workmanship, some parts when step on it can feel like "floting"

he told me today the flooring will floating before still not "join" properly, but its obviously like steeping to a hole abit , anyway the product is confirmed innovar flooring  because i check all the label on the pakage..

Hi Bro Cuirious,

Cost persf is 5-10% difference between outlet and installer. Anyhow outlet still appoint installer to perform the jobs. Warranty by installer is only on workmanship defect for a year. Products warranty still remains the same from manufacturer of laminated board meaning owner still can claim direct to outlet for those warranty relating to anti termite or colour fading

he told me today the flooring will floating before still not "join" properly, but its obviously like steeping to a hole abit , anyway the product is confirmed innovar flooring  because i check all the label on the pakage..

so it means if i get direct from X,they charge for the product then separately for installation.whereas if i go to an installer,he charges me product+installation.did i get it right?

The "step on hole'' feeling is common for laminate flooring so if it only affects  a small section then let it be.

It literally means if you go direct to installer, you will save the extra mark-up margin by outlet..still get the same product, just that workmanship warranty by installer instead of them..that margin is like handling and administration fee lorr

I dont mind buying direct from installer so as long as the product warranty is still with manufaturer..same thing like buying electrical household also what..regardless who is the distributor..end warranty still go to manufacturer..

owh ic...if got product warranty from manufacturer,ii don't mind who installs too hehe
thanks Avatar II

why not joinned properly?so you ask him when can join properly?but i think its coz installation was not done properly

Yupp, agreed..but have to take precaution on who the installer is as well..i am going to get a few contacts from the salesman himself of those preffered installer..at the moment, communicating with one contact from website since he is doing innovar,robina and kcc(vinyl)

there is 1 part is like steeping into a 'hole' ....

i think there is a guy in this forum who does installation..from his comments,it looks like he's quite experienced.maybe u can ;look him up in the laminated/timber flooring thread