I just bought the LCD from vikingw2k in this thread http://forum.lowyat.net/index.php?showtopic=265483&hl= previous week. But what I get is a spoilt screen LCD. I already send it back to him, and he say he send back to manufacturer to check whether can claim or not. Now what.... say cannot claim.... so what I paid is to get a rubbish!!!

The story is like this: At first, I pm him about I interest to buy the LCD and ask for price. After that, I discuss about the spec etc with him through MSN. He persuade me to buy from him and say it just left 3 units. After I nearly confirm to buy, he say his supplier is packing it for me at that time, so ask me hurry bank in to him. The day I work until very late, but still manage to go to bank and bank in to him the night.

Continue: The next day, I ask him did he post it to me or not. He answer me to post within the next 2 days. ..... After the 2 days, I sms ask him did he send already, he say waiting stock from his supplier! (What is this!!?? previously said already pack for me, now say no stock! ) So I reply him and tell him this. And he agree to send before the weekend, if not then refund.

Continue: After the long time waiting, I finally get the LCD as promise before the weekend. But when I open the package, what I saw is a broken screen LCD! The LCD just put in the box like that, no more protection on the screen!

The story continue as above... all the evidence I still keep it safely...
Someone please advice what action I need to do?

This post has been edited by cheahchongseng: May 3 2006, 11:48 PM

Hmm...any other buyers face the same thing?
Others get the package nicely protected so wont spoilt?

I wonder who is responsible for the damage?
The seller or the courrier company?

the seller is responsible for packing the items nicely b4 shipping it out.

the way the transaction went already sounds very fishy.

Did you PM him to come here?

I know the seller has done many transaction (That's y I buy from him)
I know many forumer give good comment for the product he sell (That's y I buy it)
I know many forumer buy item from him, so someone come say something about the packaging of item he shipped. Is he done a good protection?

Maybe other people get it safely, I am the ONLY ONE that damn bad luck!

yup...i bought a mini from him....item was packed nicely....scared if he's supplier directly send it to u without proper packing only

Now the main problem is - I spent over 1k and get this kind of thing...
If it is not that large amount, I won't so anxious and angry!

ok, lets make it simple for evbody to read

1. 1stly regarding on the delivery delay, once i received the money from you, my supplier told me that he cant deliver the lcd on time & need another 2 dayz, and at tat time i've collected money from 3 person tat's u, linkeong, & trix, the very 1st thing i did after i get to noe bout d stock delay was, to msg all tis 3 ppl bout it,
i told 3 of u in the sms " to all my lcd buyers, plz giv me another 2 dayz as there's sum delay on my supplier side, i also stated, if i cant get u d lcd in 2 dayz, i'll refund all of u", n all of u sms me back n agreed. to those who wanna check u can alwiz PM linkeong & trix

2. after i get my stocks, i contacted trix to arrange for a COD asap at Jusco Seremban 2, he showed up n we COD-ed, evting went smoothly and also i've posted linkeongs & ur set immediatly after dat. so about the Delivery Delay part, i've settle nicely wif u guyz, all the 3 buyers were satisfied and i've delivered d item on time, and tis is d feedback i've got from trix & linkeong

And tis is d feedback from linkeong, quoted from MSN log



3. ok now for the Spoilt LCD part, to be specific, CheahChongSeng sms-ed me right after he received the LCD, he told me in sms tat "Hi, i received lcd edi,BUT I FOUND SCREEN GOT CRASH! i think should replace!"

so the very 1st thing i did is ask him, can u get a dgcam to snap & show me sum clear pics of d damage, so that i can discuss wif my supplier wif this problem asap

he was fast, and he send me few pics over mail on the damaged
below are d pics tat he sent to me, spend sumtime looking at d damage

Pics when LCD is off,






and pics when LCD is ON




so wut we can c there is, there's a crack in d lcd, seems like sumthing smashed the screen

after getting all d pics from our dear fren, d 1st thing tat i do is giv my supplier a nice call, we discuss for sumtime and finally he told me, their technical side need to hav a look at the damage 1st, so i've asked CheahChongSeng to post back the item to me asap, yeap, he was fast oso, he posted n gav me the tracking no,

once my supplier received the cracked LCD (HQ in Petaling Jaya), he rang me up, and MMS me one pic,



so from tis pic, we know that sumting sharp from outside pierced thru the box n damaged the LCD inside, as an ethical seller, both me & my supplier dun blame anybody for d damage, coz we wont noe whether is d buyer's fault or Damaged during postage, my supplier agreed to help me to "try" to claim as manufactured defect from the Manufacturer in Taiwan, the process took about one week, at the same time i've keep updating CheahChongSeng about the LCD status via sms, evtime got new i'll let him noe, n by today, my supplier chatted wif me via MSN, he told me, that the Manufacturer in Taiwan refused to claim the warranty for that damage as it was damaged by human & not manufactured defects.

den i've sent him a email

Vikingw2k wrote
I've just called the HQ of CMV and checked with
them, they told me that the Manufacturer from
Taiwan don't allow them to claim as they said it's not
manufacture defect and it's damaged by human act.
They will send back the LCD back to Malaysia and
they company will send back to you later. very sorry
about that.

Cheah Chong Seng wrote:
What the hell??!! Just send back like that? Do u
know what I feel? Like being cheated!!!! I want u to do something! Not just like this!!!

WonG Vi KinG wrote:
very sorry, my supplier & i've done our best to help you to claim the warranty from the Manufacturer from Taiwan, but their decision is final, if they dun allow us to claim, we cant do anything,

Cheah Chong Seng wrote
Then what... u just run away and say like that
only??? This is not done by me for SURE!!! I so believe u and even bank in to u straight away in the night

Vikingw2k wrote:
plz dun misunderstand ok, if i were to run away, i wouldnt even help u to claim warranty,rushing my supplier evday & sms u to update bout ur LCD status, my responsibility is to help you to claim the warranty, but if even the manufacturer dun allow us to claim, what can i do? moreover i've stated very clearly that all damage / lost during postage will not be beared by me, i'll oni help u to claim if there's any need, if it's manufacture defect for sure they'll replace for u, but according to them, they told me tat it was not manufactured defect, might be damaged accidently by some one or accidently during transportation, i've sold more den 30+ sets, none of them hav tis kind problem, i've even delivered to sarawak, penang, ipoh, all of them received in gud condition. My supplier & i din blame anybody for the damage coz we wont noe is whose fault, either by u or by the postman, all we can do for you is to try our best to send back to the Manufacturer in Taiwan to claim for the warranty.

CheahChongSeng wrote:
Then what to do now? Just leave it like that? I'm the victim in this case u know?
Now I want to know, who pack the LCD? Why only put it inside the box without any other protection?

---end--- as since he has created the thread here, i as well reply here

regarding d warranty issue,

1. i've Stated clearly in all my threads, "Postlaju Available , Buyer bears any Lost / Damage during Shipping, I've done plenty of poslaju, none of them missing,but i will NOT guarantee."

*Standard Warranty covers dead pixel just like Samsung n others, means 5 dead pixel den oni can claim, sum company 8pixels,but mine 5 is enuf,tis policy applies to most of d shops in lowyat plaza, Buyers are required to send back themself the lcd to the HQ(address given on the box) in Petaling Jaya for warranty purpose*

My supplier & i have tried our very best to send back the LCD to Manufacturer in Taiwan as Manufactured defect unit, but they refused to claim.

2. for d packaging, all my LCD tat's packed is same, i've posted my 19" Wide LCD to linkeong, relaxjack, and also u, using d same packaging method.

This post has been edited by vikingw2k: May 3 2006, 06:44 PM

thanx dude, n u ass pranked me said inside d box got nothing, scared me like hell

yeap, he did PM-ed me regarding tis matter


1. Yeap, i've packed all d LCD nicely same like d rest which i've posted out, i've even requested the POSLAJU guy to stick alot FRAGILE Stickers~ stick like mad

2. I've Explained clearly bout the Stocks Delay

1. Nope, i've called all my buyers and receive gud feedbacks from them, u can try to PM them to verify on this
2. yeap, others get d same package

seems like some sharp thing poked through the postage box, if thats the case, can he claim the money from poslaju? pity the threadstarter, perhaps next time dun use poslaju edi...

but then to the threadstarter.....did you notice the hole in the box when you received the postage?

This post has been edited by karhoe: May 3 2006, 04:54 PM

yeap....tat's wut me n my supplier tot of, it's as if sumting sharp poked through the box, and i've checked wif poslaju, check tis out

Tanggungan Poslaju
Tanggungan ke atas sebarang benda yang hilang atau rosak adalah kepada jumlah had di bawah yang mana lebih rendah :

* Jumlah sebenar kehilangan atau kerosakan yang dialami
* Jumlah nilai sebenar benda
* Maksima RM100/- bagi dokumen
* Maksima RM300/- bagi bungkusan

hope it helps our fren here

This post has been edited by vikingw2k: May 3 2006, 05:11 PM

unlucky transaction for such a reputable seller in lyn. hopefully u guys can settle this amicably. this is the problem when using poslaju...i suggest both parties stop bickering and proceed to claim with poslaju. good luck.

Hmm If the buyer actually check the physical package b4 signing the poslaju document, it would be easier.

watlaueh.. buyer bear poslaju risk ...
i would never buy anything fragile through postal liao...

9 out of 10 sellers wud state buyer bears d postage risk, tis is to protect the seller, coz sumtimes sum of d buyer purposely say it's lost / damaged n claim back n it's unfair to d seller

yeah... this is the best...
take note ..
to all the buyers...

wanna ask.. if we found the parcel are broken 4 signing the doc.. that mean,, pos laju hav to replace our thing ???
anyone experince it b4???

hard to argue oso, if they broke it u think they'll admit?

moreover i dun think it's tat ez to claim for damage, n they already stated the max they'll refund is RM300 for parcel

if its using Poslaju ,buyer u really no one can blaim ,dude.

I can only see the fault from mishandling by POSLAJU.

As it seems, the seller has already said that any damages, from the courier company will not be under the seller's compensation.
And if both party agrees to use Poslaju, then that's another determinant I feel.

Looks like the best you can get is to get Poslaju to refund RM300 of yours and avoid Poslaju and instead use a better courier company.