Hi All,

We recently went to a Dr. Windscreen shop in Puchong (Jln Belas 15, near Tesco) because my windscreen had developed a crack. We wanted to get an estimate and – if the price was reasonable –have my windscreen fixed right there and then.

So there we were, inside their shop – and no one entertained us, acknowledged us, looked at us, or even asked us what we were doing there. It was as if we weren’t even there.

Bewildered, I nonetheless asked one of the shop personnel if anybody could look at my windscreen because I wanted to have it fixed. This guy, a Chinese (wearing a Dr Windscreen uniform) just gave me a blank stare. It was as if there was nobody in front of him, talking to him.
He then talked to a co-employee who was beside him, and they both laughed at us. After enjoying themselves, they then both went about their business, completely ignoring us.

Let me say that again – after asking for some service, the Dr Windscreen guys laughed at us and then completely IGNORED US!

My friend and I were like – “What’s that about?”

Anyway, we walked out because they obviously didn’t want our business. We searched the internet for another shop in Puchong and promptly found Dr. Cermin (Bandar Puchong, near Carrefour). We went there and, within an hour, we got ourselves a new windscreen for the car.

Maybe we got treated so badly at Dr Windscreen because we were foreigners. It’s really hard to gauge the mindset of nincompoops they got working at that place. The point is, if you’re a foreigner and you don’t want to be laughed at and ignored and treated like garbage, I strongly urge you not to go to Dr.Windscreen. You don’t need that kind of grief.

This post looks like someone created this account for the purpose to condemn their competitor.

hmm..

Clever post. By discrediting the poster, you hoped that people would also just ignore the message?

Perhaps you feel this post is unfair because you have a friend or a relative working at Dr Windscreen? Or maybe you work there yourself? If that’s the case, then of course you’d be biased and won’t believe anything negative written about that shop in Puchong.

Anyway, this post really wasn’t meant for the likes of you. I posted this as a public service to other expats, especially those who can’t speak “Malay/Bahasa” even if their lives depended on it, to stay away from that shop because they treat you like garbage.

so are you a foreigner??
so should at least learn some basic "Bahasa Malaysia" if you want to survive in our country...
although English is widely use...
not everyone know how to speak or understand English well
there's saying
" Masuk kandang kambing mengembek, masuk kandang harimau mengaum "


p/s:
and well you should know that Dr Windscreen and Dr Cermin are franchise..
just one branch give you a problem, it doesn't mean all their branch are the same....
if you want to complaint, use a proper channel...complaint direct to their HQ
and the reason you post sound fishy...you just registered in our forum today...
and this was the the first thing you posted in our forum???

so where are u from?

so should at least learn some basic "Bahasa Malaysia" if you want to survive in our country...
although English is widely use...

[Toph2] sikit sikit lah

and well you should know that Dr Windscreen and Dr Cermin are franchise..
just one branch give you a problem, it doesn't mean all their branch are the same....

[Toph2] I didn't say all Dr Windscreen. That's why I mentioned it's the one near Tesco, in Puchong, on Jln Belas.

if you want to complaint, use a proper channel...complaint direct to their HQ
and the reason you post sound fishy

[Toph2] what made you think we didn't?

the reason you post sound fishy...you just registered in our forum today...
and this was the the first thing you posted in our forum???

[Toph2] we've been following this forum for a while now. it's quite informative, especially for foreigners like me. this was why I thought I'd post this here, knowing very well other expats like me also follow this forum. besides, if you find it fishy that this was my topic for my very first post, suffice it to say this was the topic that I really wanted to share.

[Toph2] By the way, Let me also say that one reason why I felt so pissed was because, after 5 years in Malaysia, this was the very first time I encountered such rude and uncouth behavior. I've met many other Malaysians who couldn't speak English before but this was the first time they laughed at me to my face and ignored me altogether.

not fluent in bm doesnt mean people have the rights to laugh at you. they should treat u nicely as customer regardless if u cant 'mengembek bila masuk kandang etc..etc".
sorry to hear about your problem, but i never encounter any prob with dr.windsreen (bangi branch). been there twice..very fast n good service. even change my rear windshield less than 2 hrs.

take it as a LIFE lesson dude..
people are not all born the same...
some will look up at you...some will look down at you...
so is this the first time you ever been treat bad/rude in Malaysia or even in your own country??

by the way...
our forum here isn't meant to be a "bashing" forum..
if you really wanted to bash someone...
i guess do it at kopitiam section (malaysian style)
https://forum.lowyat.net/Kopitiam
it's more appropriate

p/s:
but i must warn you..
reply from user in kopitiam section aren't so "appropriate"...hehehhehe

Thanks. You hit the nail right on the head.
I'm glad to hear not all the Dr Windscreen franchisees suffer the same 'problems'...

take it as a LIFE lesson dude..
people are not all born the same...
some will look up at you...some will look down at you...
so is this the first time you ever been treat bad/rude in Malaysia or even in your own country??

[Toph2]So true and I agree wholeheartedly, dude.

Regarding being treated rudely, I'm glad to say that 'yes', this was the first time I've encountered that kind of treatment. Most Malaysians I've had the privilege of meeting or interacting with have been very nice people. I'm not saying all I've met are saints over here. But nothing so offensive. To be fair, I've also encountered morons like these back in my own country. The only difference is, if this was back in my country, I wouldn't have played Mr Nice Guy and simply walked out.

by the way...
our forum here isn't meant to be a "bashing" forum..
if you really wanted to bash someone...
i guess do it at kopitiam section (malaysian style)
https://forum.lowyat.net/Kopitiam
it's more appropriate

[Toph2]Thanks for this gentle reminder, dude. I guess you're right. I just felt like making myself heard. If this forum was not the appropriate place to do it, then I hope all members here accept my humble apologies.

Maaaybe the employees at the first shop cant converse in english.
Many malaysian they can understand english well, but seems too shy to use it.

But then they'd typically say sorry or try to tell you they don't understand you/can't answer. Something like that. Here it seems like they were much more hostile... I haven't experienced that either, most people are very friendly, regardless of them being able to understand you or not.

Of course they may chose to do so, and IMHO it's the TS right to voice it out. Telling their bosses would of course be good, I'm sure their boss won't be happy having lost a customer like that.

Stop blaming each other. We're here to share. Regardless of 1st post or millionth post, sharing is sharing. Scene could be better explained with picture or some proof though.
The key to business is service. Price is second. Customer should be treated equally, regardless of origin, race and skin color. Regular customer of course get special treatment...lol.

Btw, no disrespect here but many shop owners have the tendency of not entertaining certain type of foreigner simply because...
1. They'll negotiate the price well below cost after the job done.
2. They wanted more works done at much lesser price...etc.
Then again, not all foreigners behave that way. Most of those I met to are good people. Same goes to shop's branch mentioned by TS. Not all Dr.Windscreen are bad. But if you dump a rotten apple into a bucket of fresh apple, the rest will become rotten in no time.

Living in a multi-racial country needs compromise. Let all learn from experience.

you were foreigners?now you're malaysian?you got IC?

Nah, go back to school They still are foreigners.

Judging by his English level I doubt they are Bangla workers. Could be Westerners. In any case well educated.

Bangla workers can have good command in english. i've met a few. don't generalize.

Ok, sorry then.

Hi All ,

Could anyone direct me to a thread discussing PS3, Wii, and Samsung Galaxy Grand?
With Malaysia being gadget-heaven , I'm planning to buy these for my nephews and nieces back home but I wish to view people's comments or opinions about them first.

Thanks in advance.

Sorry to hear bout your bad experience, our country's image hasn't been spot on lately with the videos of police shouting at foreign tourists, taxi drivers overcharging foreign tourists etc.

Herea are the links you requested, in order, hope they will help!
https://forum.lowyat.net/Playstation
https://forum.lowyat.net/Nintendo
https://forum.lowyat.net/index.php?showtopi...hl=galaxy+grand

Thanks a bunch for the links. I really appreciate it.

As for the other things, please, there's no need to apologize. As I said, Malaysia has been a great experience for me and its people are some of the best I've ever met anywhere in the world.

Sure there are problems here and there, and not everything is perfect - but what country can make that claim? So let's all try and be of good cheer. Better things are still to come for this country. I know it.

Thanks again.

Hi Ts, wish to know how much damage to yr wallet.

U change or repair the windscreen? Direct from Dr. Cermin? What car?