The strange is the launcher(home) screen is vibrated as well, therefore I eliminated network and NAS factors. For the moment my recommendation is to reformat the box via the recovery button to isolate if due to software or OS. Ideally iif could test with another TV with different HDMI cable then will be able to isolate other factors as well.

This post has been edited by nicety: Apr 3 2017, 09:17 PM

ah yes... the tv can be an issue.

some smart tv's occasionally can't cope with certain input, will stutter, need reset... i hv seen that.

This post has been edited by AVFAN: Apr 3 2017, 09:05 PM

I will perform the recovery reset and try again. Problem is i dont have must time to keep watching movie for 3 hours and wait until the problem occurs. Vibration only happen after a long use.

Anyway I will do it again.. and once happen, I will record a video.

As for the audio looping issue, it happen every time with native player.

unless the file u have is a short one, i doubt with such heavy specs it is as small as 30gb.
it should be >50gb, more likely 60-66gb.
hence, i suspect the ripping of that file is not well done.
u can try the same title but a diff rip, similar or bigger size and see if it is the same.
you can also get a diff similar specs file and try it, see if same problem occurs.

the audio part... i suspect the problem is coming from yr tv ARC.
for yr set up, it is better to have optical or coaxial audio output from q10pro direct to soundbar.
if u do tv optical back to soundbar, u are using the ARC function of the tv.
some devices do not work well with some tv ARC's and are known to cause problems.
also, tv ARC capability is typically not of high standard, may not cope with HD audio well - TV makers focus on video, not audio.

if u disconnect the soundbar, u isolate it.
then u can see if q10pro->tv hdmi video and audio eliminates a possible problem caused by soundbar and/or the tv ARC.

similarly, if u do q10pro audio->soundbar, audio is now independent of the TV.
so, if the audio loop problem persist, u know it has nothing to do with the tv or tv ARC.
if that solves the problem, u know yr tv ARC isn't good enough to handle HD audio.

bit by bit, u can narrow down the root cause(s)!

This post has been edited by AVFAN: Apr 4 2017, 02:27 PM

For the vibration part, it happen on the other file. And I believe is not the file issue, as when it happen. I pause and go to Home (launcher) it happen too.

Thanks for the explanation and advice. Will do the troubleshooting step by step. But first I will do a recovery first and see how thing works.

After recovery, pls don't install any apps. Direct test the vibrate issue with your movies. As mentioned, test the movies directly from pendrive or USB HDD.

please report back if i was right about the audio bit!

Yes sure thing. I will keep monitor vibration issue

The audio looping is solve. it cause by my NAS app. I dont know why. But when i use their native media center app to connect to my NAS via NFS. It work fine so far.

Thanks for the explanation and help

u mean yr nas app + himedia player was the culprit?

but nas app + nas native player ok?

The sound looping was caused by the third party app connect to the NAS, using the Himedia Media Center with NFS works fine.

ah well... that explains it... 3rd party app, nas... many more variables.

if he had said it earlier, i wud hv had some idea...



it's like some users complained about certain things with previous models... only later i realized they are using kodi to playback, not native player.

on that issue, i have played various files with kodi, mx, tv player, bluray player, q5ii, q16... none of them come close to the video quality offered by q10pro native player on a 4k tv.

just for that, i am happy enough.

This post has been edited by AVFAN: Apr 7 2017, 12:15 AM

Received my himedia today! Thanks! Will test it out later.

So...I am glad I took the plunge and got the Q10! But Kodi Krypton is kinda confusing though. How in heavens name do I add Phoenix when I click on movies?

u gotta write clearer...

u do not have phoenix?

or u dun see phoenix?

kodi 17...

"movies" is not the right place to find phoenix (assuming installed) - that is for local playback, rss, etc.

it is under "addons".

take time to visit and read what kodi is.

it is a complex app.

Sorry, I do have Phoenix in my addons. What I wanted to figure out was how do I have it show up when I start up Kodi. But I figured it out finally. My next question is, I want to Install 'Bob' Kodi add on. I've Installed the noobs and nerds repo and tried installing Bob but it still doesn't show up in the add one. Have anyone tried installing Bob? Thanks

sorry, need to ask...

did u buy the box from nicety or somewhere else?

Bought it from nicety