can

and they can also refuse to service your car as well.

shouldn't there an agreement stated they should provide us a servicing within warranty period?

yes. you entered into THEIR agreement.

but now you WANT them to enter into your (additional) agreement, which they can refuse.


like you buy a keyboard at a shop in lowyat, you paid, then before you open you ask them to enter into another agreement stating that if you open and pecahkan the keyboard, they should reward you.

yes. you entered into THEIR agreement.> ok, agree with this


so you mean that once we entered their agreement, we should just follow whatever they said/state in the earlier agreement? not even a chance to fight back? so where is the consumer right? don't talk about malaysia, generally let say



not me pecah those keyboard la, let say i bring back to your shop, to change a key

earlier agreement stated after i pay for this product, whatever happen i'll bear the risk, ok i accept

but within this period of time, which the keyboard is not within my vicinity, i'll still have to bear the risk?

no chance to fight back? no. agreements aren't set to stone. it is valid as long as
- doesn't trample on a higher authority (read: rights, akta, undang2, or constitution)
- uncontested in court

i gave the pecah keyboard example as it is similar to your earlier example.

if you want to dispute faulty item, then it can fall into a number of laws, one of which is consumer act. heck you can also claim that seller willingly/knowingly selling you faulty product and involved in cheating/depriving you on the agreed buy+sell agreement. choose whatever law you want la, since you're the one that wants to "fight back". can even claim damages due to loss of income because of faulty item ke, compensation ke, or even class action.


if class action, you group a few people that you believe got the same treatment, or got the same problem but dealer/manufacturer willingly and knowingly hides the fault. like in Erin Brokovich the movie.

This post has been edited by C-Fu: Apr 16 2013, 04:22 AM

stupid management,ruin the company image
just give him new car la,who want to wait for repair?

faulty item i read a lot went to consumer council and win, unless consumer know/willing to accept item

never mind though, back to my main concern,

i) can we do short agreement as i state earlier for each service?

ii) as you say, they can refuse to service my car, but in earlier agreement, stated they should provide the service within my warranty period
and when they refuse to sign and do the servicing, can we say they breach the agreement already?

Go to KPDN. What they are doing tantamounts to forced blackmail.

i) reread my answer on additional agreement

ii) reread my answer on additional agreement