QUOTE(sedwel @ May 26 2017, 12:29 AM)
Hi, I would like to ask after I signed my loan offer letter for years, but recently I am trying to keep track the principal and interests for my instalment together with term and condition in order to leverage my investment plan.
I tried to approach the nearest bank of my place. However, the staff told me try to refer back to the Banker that I dealed with in the offer letter. So I tried to contact my banker, however it has been years and now I think she blocked me now due to lazy to entertain my queries.
So my question is who should i check with after sales service for my offer letter? Is the banker i deal or any bank branch will do? If the banker do in this way, is there any legal action or channel can I complain the banker who lazy entertain my queries regarding my signed loan offer letter?
The bankers that entertained you before is doing sales, so after-sales service must be his/her lower priority.I tried to approach the nearest bank of my place. However, the staff told me try to refer back to the Banker that I dealed with in the offer letter. So I tried to contact my banker, however it has been years and now I think she blocked me now due to lazy to entertain my queries.
So my question is who should i check with after sales service for my offer letter? Is the banker i deal or any bank branch will do? If the banker do in this way, is there any legal action or channel can I complain the banker who lazy entertain my queries regarding my signed loan offer letter?
You should just walk in to any branch and get the LO printed out for a fee. But why do you need the LO if all you want to know is the principal and interests? Why not just ask for a LOAN STATEMENT? These are mailed to you every 6 months anyway, maybe update your residing address while you are at it?
QUOTE(sedwel @ May 26 2017, 03:56 PM)
Any branch and banker will do, since they are paid to serve you. The ones that dont serve you... well.. .you can ask to talk to the branch manager and escalate from there.
May 26 2017, 05:06 PM

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