Need some help here, if we involve an accident inside private building like: shopping complex, office building, cemetery area (nirvana, fair park) which their road do not have road name, can we claim insurance for damage & is it necessary to make a police reports. because been getting answer from the management that you can make report but it is very hard to do claim for both vehicle since malaysia general insurance for car is only cover car out of private building & area?

If making report will the driver in fault get the saman?

Happen to me last time, cant claim at all..

mind to elaborate more, because my relative just afraid the third party will ask some runner to do some fake report, because the third party do not sound friendly.

Just lodge the police report first. If your relatives have captured some scene photos during accident, show to the sergeant on duty.

agree with allenultra, i did ask her to make report first. but she just concern is any forumer have experience before mind to share to share their experience wheter in the wrong side or rignt side.

thank alot for all the prompt sharing

I know it's funny but how about re-enact the accident on public road? Then proceed to claim as per normal

Accident inside a basement can be really confusing but I have customers who have such issue before. They able to claim the insurance.
If your relative very certain she/he is not at fault, any scene photos will be great support evidence.

Initially we also advice her to do like that but after much taught of the future breach of law, so she give up this solution.

as far as i know she do not have any screen shot but only the damage picture on both side.

so your customer is claim toward their own insurance or opposite party?

She's at fault, kena summon, claim against own insurance company.
Even in basement car park, there is priority lane too. Who to give way, etc

really ah ok thanks allenultra for your advice, i think i will ask her to read this forum.

But afaik, cannot claim, especially if hit by Sg car, not sure local car hit by local car

Happened once to me at shopping mall parking lot. Unclear directions of arrows led to the accident hence IO does not want to make any decision so no conclusion was made (no party was at fault) so unable to claim anything. In the end both parties repair on their own expense.

According to the IO, the decision can be made if it can be clearly justified and explained that one party is as fault. Only then, once the decision report is out that one party from claim from another via insurance.

To sum it all up, can claim even in private property but the IO must be able to make a decision coz insurance agency rely on the report to validate the claim. Any photos of the accident scene would be very useful to assist the investigation.