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NEED YOUR ADVICE ! Help, another issue not settle yet
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 Apr 14 2006, 12:47 PM
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Junior Member
150 posts Joined: Jan 2003 
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dear fariq_azad,
its not a 6680. its a xphone2 i respect all of the comment that all of u gave. hope i and the seller can manage to get a solution on this. hope can settle this soon. |
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Apr 14 2006, 01:04 PM
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Senior Member
1,022 posts Joined: Dec 2005 From: I Don't Know! 
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QUOTE(blinky @ Apr 14 2006, 02:28 AM) I think I'm behind Dflo in this since it has been clarified thoroughly. Thank you for your views, blinky, they're deeply appreciated.Buying a faulty phone doesn't mean the seller award you with a "perfect phone" warranty.  QUOTE(unix11t @ Apr 14 2006, 02:43 AM) ok let me make u under stand whut the problem. I'd like to make myself VERY clear again.when cod tat day. i tested the thing and it have the non responsive problem as the seller stated. than after taking the seller words which he say might be a dust or a rubber problem. i took the phone and ask for a discount due to the problem. the seller dunt want to give discount at the first place. than later he only wan to give discount for rm 10. i accept it and thinking that the problem is like stated by the seller. when using the phone , the problem occur more rapidly and at times it cant event response.so i went to the service center to check it up and wanted to repair the problem. i was shocked at the service center as they say the problem is because of the board. not like stated by the seller which is the rubber or dust under it. so now i know the problem is the board not the rubber thinggy or dust as claim by seller. i didnt test the phone for the solid 2 hour.estimated 1 hour. i pay my parking ticket for 1 1/2 hour. how do i been there longer then 1 1/2 hour? i tested it for the whole nite. and still tested it for the rest of the day(saturday before go to the service center at 6pm) the problem getting worse.maybe its not my luck the thing get worse. is not like when i went back,i simply make the phone worse. what is the point i go and do cod with the seller.travel so far juz to get a phone and spoil it. pay for the parking and went tru traffic and rain juz for it. whut im saying is that, the goods tat the seller sold is getting worse. the problem is worse compare at the time he sells it to me. and the service center stated its was a faulty board. which is not stated by the seller when we do the deal. and i contact the seller and let him know the problem within the PW period. if i know at the first place it was a faulty board. i would not buy the phone.i buy because the seller manage to convince me its was a dust problem or the rubber problem. so may i ask u. 1.what the point of giving personal warranty? 2.whut actually do u cover in your PW? (the phone cant turn on then u cover?mayb tat time u say im making it cannot turn on) 3.Why dont u check the actual problem in the first place.(u make ppl confuse when they find out the real problem) 4.on what condition will you cover your PW??? 5. what kind of ways will u cover your PW??(refund/repair) by the way when u read this guideline PW inlowyat thread you will notice in sentect 3 http://forum.lowyat.net/index.php?showtopic=260354 i appreciated all the forumer comment. i try to solve this matter asap with the seller. if and only if the seller be more tolerate. #1: I've already told you the problem. #2: You assumed that the repair fees won't cost as much. If I knew it'd be RM150, I'll definitely tell you. No point making my name stink just because of not being honest in that. #3: My personal warranty covers whatever that doesn't act normally when in your hands. -My definition of normal here is whatever that happens when in my hands. -For example, you use the phone halfway and the phone suddenly restarts. Or, you use the phone halfway and buzzer emits unusual sounds. Or, you use the phone halfway and the speaker doesn't work. There's where my personal warranty for 3 days come into picture. BUT you can't come to me when you use the phone halfway and the keypad suddenly becomes non-responsive. Why? Simply because both of us are very sure that this is already a problem. Furthermore, you said that you wanted to fix it. Fine, I discount another RM10. For your question #3, I think you should have checked it more thoroughly before you deal with me. For me, I won't trust any sellers. I just trust myself. Anyway, do you actually know that you are taking a risk at that time by assuring yourself that it's not that the repair costs won't be that expensive afterall? I think that to go back to a seller for a product that had its condition deteriorated when it's condition isn't 100% to start with is just unreasonable. It's like you buy a sick dog back to your home, and 3 days later, you found out that the treatment and medicine fees are blood-sucking, and you go back to the shop and demand for a full refund/50% share of the fees, citing the huge amount of money and its becoming even sicker? Sorry, my English isn't good, but I do hope I've got my point across. QUOTE(goldfries @ Apr 14 2006, 03:26 AM) no point we comment so much already. everyone expressed their opinion. Thank you for your views, goldfries, they're deeply appreciated.IMO both of you have your points, i understand both sides but at this point it is difficult to actually say who's right and who's wrong. up to both of you to negotiate something you can agree on. for me - i see it that if personal warranty does not cover detriorated phone condition - what else does it cover? Anyway, I hope my explanation above will satisfy your question.  QUOTE(fariq_azad @ Apr 14 2006, 12:01 PM) ok laaa just a bit more from me... Thank you for your views, fariq_azad, they're deeply appreciated.Buying faulty phone = always risky Agreed to buy faulty phone = accept the consequences Faulty phone = BOTH dont know what the ACTUAL problem is... so faulty phone = RM 640 err unfaulty second phone = RM 850 (lets just say) (I really dont know the market price for second 6680) so if repair cost = RM 10 = 850 -640 -10 = buyer untung 200 so if repair cost = RM 60 = 850 -640 -60 = buyer untung 150 so if repair cost = RM 150 = 850 -640 -150 = buyer untung 60 err just a matter of getting a very very good deal for the phone or just a little good deal from it... err can look at it this way ah?  respects to both parties Anyway, just to clarify, I did not sell a Nokia 6680. I sold an O2 Xphone II. |
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Apr 14 2006, 02:37 PM
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Senior Member
917 posts Joined: Jun 2005 From: Pee Jay...
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Oops sorry for my mess this should be real post..
Buying faulty phone = always risky Agreed to buy faulty phone = accept the consequences Faulty phone = BOTH dont know what the ACTUAL problem is... so faulty phone = RM 640 err unfaulty second phone = RM 800 (lets just say this is the usual second price for Xphone2) so if repair cost = RM 10 = 800 -640 -10 = buyer untung 150 so if repair cost = RM 60 = 800 -640 -60 = buyer untung 100 so if repair cost = RM 150 = 800 -640 -150 = buyer untung 10 err just a matter of getting a very very good deal for the phone or just a little good deal from it... err can look at it this way ah? sorry for my mistake.. This post has been edited by fariq_azad: Apr 14 2006, 02:39 PM |
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Apr 14 2006, 03:52 PM
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Forum Admin
44,415 posts Joined: Jan 2003  
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DFlo's got a point there - the problem was there already and the buyer already had the intention of getting it fixed...........without knowing the price of the repair.
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Apr 14 2006, 04:54 PM
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Senior Member
1,022 posts Joined: Dec 2005 From: I Don't Know!
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QUOTE(fariq_azad @ Apr 14 2006, 02:37 PM) Oops sorry for my mess this should be real post.. Thank you for your views, fariq_azad, they're deeply appreciated.Buying faulty phone = always risky Agreed to buy faulty phone = accept the consequences Faulty phone = BOTH dont know what the ACTUAL problem is... so faulty phone = RM 640 err unfaulty second phone = RM 800 (lets just say this is the usual second price for Xphone2) so if repair cost = RM 10 = 800 -640 -10 = buyer untung 150 so if repair cost = RM 60 = 800 -640 -60 = buyer untung 100 so if repair cost = RM 150 = 800 -640 -150 = buyer untung 10 err just a matter of getting a very very good deal for the phone or just a little good deal from it... err can look at it this way ah? sorry for my mistake.. And no worries about the mistake, partly my fault for giving a misleading example. QUOTE(goldfries @ Apr 14 2006, 03:52 PM) DFlo's got a point there - the problem was there already and the buyer already had the intention of getting it fixed...........without knowing the price of the repair. Thank you for your views, goldfries, they're deeply appreciated. |
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Apr 15 2006, 12:31 AM
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Senior Member
1,022 posts Joined: Dec 2005 From: I Don't Know!
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Signing off for now. Will be back later.
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Apr 15 2006, 01:31 AM
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Senior Member
3,589 posts Joined: Nov 2004 
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Ah... now we got the full picture of what's happening here. Let's just leave it to the buyer-seller to settle. We have given enough views
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Apr 15 2006, 03:54 AM
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Junior Member
135 posts Joined: Jan 2003 From: Malaysia
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well, since this thread is not officially closed i might want to add some things to the buyer.
1. O2 repair cost is NEVER cheap. Even to change my XDA II casing it cost me S$ 160 (yes, i asked in singapore). 2. Even if you tested it for 1 hour (instead of 2 hours as the seller claimed), you should have a very good picture about soon-to-be-your phone. I tried to re-read and understand the thread where DFlo made his offer and he said "Some dust inside I'd say" which shows his uncertainties. 3. The buyer have mentioned that it works 99% of the time and the problem occur only 1% of the time. I think during that 1 hour you should've pressed the troubled button for quite a numerous time and if you find that the figure 1% is exaggerated you should've settled it on the spot with the seller. 4. When he mentioned about personal warranty, you should've asked what things would this warranty covers. After all, it's not a manufacturer warranty came with a disclaimer and other legal notice. In another words, if you didn't ask anything about the coverage of the personal warranty, it's like giving him the privilege to set the warranty coverage whenever he wants it. And he's not lying to you since no matter how small the coverage is, it's still a personal warranty (you didn't ask right? fair enough?) So in this case i'd say that i'm backing DFlo as the seller. For the buyer, i have nothing against you. It's just my opinion. And better be careful next time |
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Apr 15 2006, 04:48 AM
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Junior Member
150 posts Joined: Jan 2003
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it seem that there is nothing to nego anymore.
the seller will stick with his opinion. no more wasting my time here. lesson that i learn is tat never to buy any faulty or so call 1% problem. hope this thread does not offend anyone. all the comment and the view from the forumer is appreciated. thank you. unix11t. |
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