i make a deal on buying a hp from 1 of our forumer here.on friday 7/4/06 during cod he stated the phone got 1% problem which the keypad is not functioning well.he at first claim tat there might be a dust under the keypad. so i agree to take the hp since i also tot its a minor problem.as after nego he agree to reduce only rm10 of the price.which he give to me rm650. so it cost now 640. so rm10 discount for the repairing. he give me a warranty of 3 days which end last monday. 2 days back.

the next day which is on saturday 8/7/06,i went to the service center to fix the problem.because the problem became more worse.for 10 trial of pressing maybe 1 only succesd. so at the center they claim its because of the faulty keypad board. and they estimate about rm150 for changing the board. so i sms the seller and say tat this is the problem.a faulty board.

the seller say he dunt know anything and he say tat it does not cover in the warranty he gave, and he also say tat is not his problem since i take the phone and know about the so call 1% problem. now its not only 1% since its a board problem and it coz me more than rm100 to fix it. i try to nego with him about the fixing price. i even willing offer him to pay 50-50 for the cost of fixing it. but the seller say he dunt want to pay anything. so i need advice on this. as i think im been cheat in a way.

i will tell the name of the forumer later.since if can i want to settle this outside and dunt want to make it an issue in lyt.

for me, as a buyer/seller he or she should know the responsibility of selling their stuff. they should take care of their customer.



unix11t.
member since 2003.

as advice by the mod and staff

this is the thread.
http://forum.lowyat.net/index.php?showtopic=269116&hl=xphone

seller : DFlo
buyer : unix11t

item : xphone 2
price : rm640 after rm10 discount for repair

problem : the problem getting worse, service center at times square say it was a
faulty board. cost of fixing it is rm150. change the boards.




> Personal Warranty Guideline in LYN Trading

I have seen alot of forummers being in trouble even if there is personal warranty. I have also been a victim of this as well because the term Personal Warranty seems to be misused in this forum. Anyway, i would like to create a guideline for personal warranty, as it what it does and what it means.

1. Personal warranty(PW) time is set by the seller. A usual warranty period is 1 week. Some maybe more, but it should be stated by the seller

2. The PW does not cover any physical abused items by the buyer within the period.

3. If within the PW period, the buyer found there is a problem with the item even if it was checked in the sellers place. The buyer still have the right to request a FULL refund. There is no such thing as refund part of the value payed by giving some excuses like, the selller go post office..petrol bla bla bla..becoz of that i only refund you 80%.

4. If the Seller doesn't want to refund and insist on sending to RMA, he can do so with the aggrement of the Buyer. The RMA number or any document that prove the item was RMA should be given to the Buyer immediately so that you can keep the Buyer's confidence. The Sellers have to absorb any RMA charges.

5. Shipped items may be prone to damages. This is covered in Sellers PW as well. If the item received is DOA or the package badly damaged until item is effected. The buyer still do have to right to get a FULL refund. The seller should ls liable to pack the item in a proper box before it was shipped.

This post has been edited by unix11t: Apr 12 2006, 07:39 PM

hmm...this is a tough case cause you knew about the keypad problem before buying the HP. He did told you about the problem but quoting it as "1%" is rather subjective. Also, no such things as fixing a HP cost only RM10. Even update firmware also cost more I think. You shouldn't have accepted the phone knowing that it has problems unless you are very sure you can fix it at certain price.

Eventhough it is under PW, but you already negotiated with the seller about this "1%" problem. Money has been deducted as well. It's your fault that you thought that this problem can be solved with RM10.

as this thing is already happened, one thing for sure is u can do nothing if the seller dun wan to negotiate at all..

as my advise, plz be careful when buying used stuffs from any internet forum.. not just lowyat.net. try to do COD if u can and make sure to check the item seriously. and if the seller said there is problem even minor problem, try to call any person u know that has knowledge in that area and asked how much should the repair for that item cost u.

and if u dun have any, maybe can try arrange cod at lowyat (for pc stuffs) or in this case at handphone shop so that u can straight away ask that shop bout the problem, in front the seller..

so the seller cant 'lepas tangan' for the problem since u still not bring the item back home..

this is just my advise, by the way it doesnt matter what precautions do we take, when doing any internet trade, u cant guarantee urself free from any risk.

cheers and good luck~!

1. If problem happends within 3 days of warranty , u can claim from him ( since he did not say wat covers for the warranty )

2. Another alternative if he could not come out with the amount of repair , u both can negotiate either 50-50 payment to be done (u happy i happy status)

3. He shouldn't say its 1% minor problem as this would mislead the buyer to buy it confidently. This consider lying.

Actually this case is very simple , just to see whether the seller want to solve for u or not~ if he wants to continue his business and taking care of his reputation, he should solve this matter with the buyer asap~

If im the seller , i would ask for your receipt of repair from nokia centre and i would have a " win win situation " then this case is rest~

i willing to send him the receipt. but tat only solve if he agree to have 50 50.

I think the problem is more than 1%. But since you already negotiate the 1% which amount to RM10, its a hard case here. But the seller should be more responsible and share the cost of fixing it. It might be the case that the seller already know that problem and wanna get rid of it as quick as possible.

there's no such thing as % when it comes to problem (or scratches.....or worn out......)



well as for this part - IMO it doesn't hold water IF the seller doesn't state any 'warranty coverage' in the first place. and also if there was no AGREEMENT before the deal.

seller, if you're reading this - for your name sake - just be kind enough to fork out 50% of the repair charges.

if you don't want, then just refund and bring back the phone. or something........ after all, when the goods you sell is faulty - you have to be responsible.

Do not do unto others as you expect they should do unto you.

This post has been edited by goldfries: Apr 13 2006, 08:24 AM

still no feedback by the seller................

For all of you guys' info, I'm the seller.

1. Yes, I did state that there's only 1% of a problem.
My defence: When we did the COD, he tested out the phone for nearly 2 hours (about 6pm to about 8pm). And what I knew about the problem, I told him.

2. No, I didn't know what exactly was the problem.
My defence: BUT I did tell him that it's the rubber thingy. (You see, when you press down on the navigation button, the two top buttons won't be responsive. But when you press up, everything's fine again.)

3. I don't know what unix11t's trying to do here.
SMS #1 (11:53am, 9/Apr/2006): Alo bro the hp ok with me.juz tat nw it always reset the clock n date.y is tis hapen?the cost of repair the keypad is RM150.yesterday i check at o2center.

SMS #x (7:53pm, 10/Apr/2006): I went to da shop already.they sat 4days.2day price quote n 2day repair.estimate rm150.change the board.hard push also cant at times.how.any place cheap repair.

If you look closely, in the first SMS, he stated repairing the keypad. Then, he stated change the board. You treating this as a game?

I told you everything I knew about the phone, I even discounted further for you to do the repairs, you took it, and you want me to pay you 50% for the repairs? Nice idea.

edit: Come on, trade enforcers. I want to hear your opinions on this.

Regards.

This post has been edited by DFlo: Apr 13 2006, 10:37 AM

For your information, I did tell the buyer on what exactly the problem is. He accepted it and when he asked for a discount, I gave him (nevermind that the phone was already selling on a cheap price.) He accepted it already. Done deal.

So now, you are trying to tell me that I should refund him or pay 50% of the repair charges because he doesn't like the phone after all and he feel that he shouldn't have bought it? Wow. Can I buy any of your faulty products then? Sell it to me cheap, and the next day I'll ask for either a full refund or a 50% on the repair charges.

Please do what you stated on your last line. No offence, brother. Thanks.

Regards.

Was about to PM you asking if you want my L7, but sigh, big let down eh?

Do you actually mean that by giving in and share the cost of the repairs I'll be responsible? Refer to the post above.

No offence, brother.

Regards.

This post has been edited by DFlo: Apr 13 2006, 10:39 AM

Let down? No I don't think so. Let's just see who's doing what.

Regards.

By the way, if I gone "MIA" later, I'll most probably be back in here by tonight.

DFlo, you haven't answered that part regarding what i quoted.

unix11t said the seller say he dunt know anything and he say tat it does not cover in the warranty he gave.
my POV well as for this part - IMO it doesn't hold water IF the seller doesn't state any 'warranty coverage' in the first place. and also if there was no AGREEMENT before the deal.

so i'd like to hear your defence on this part. try to provide more details on this 'coverage' thingy. did you tell the seller about the 'coverage' before-hand?

see, when i posted the above. i see it this way - the user accepted the problem as it is. but later it turned worse. IMO that's the purpose of personal warranty, to protect buyer (* conditions apply...)

it's like buying from a shop, sometimes use 3 days then only some thing kick up. how would you feel if the shop doesn't accept responsibility of the goods sold?

so now the phone got problem, you not willing to refund. not willing to help out a bit in repair - then what exactly does your personal warranty cover?

Alright goldfries, very simple. My warranty will cover whatever stuffs which do not act normal.
My definition of normal is: How the phone is acting when I'm using it.

For example, let's say 1 day unix11t is using the phone and suddenly the screen was blinking or if the whole keypad became non-responsive or if he couldn't call out or recieve calls, then I'll definitely do something about it.

But the key problem is clearly stated. If not clearly in my thread,I told him for about 2 hours when we did the COD. Isn't that enough? I did my part and he did his.

edit: What say you, goldfries?

This post has been edited by DFlo: Apr 13 2006, 11:00 AM

ok. thank you for your reply.

(please, take not that being a trade-enforcer DOES NOT mean that we are like 'oh-so-god-like' where our words have to be 100% perfect - and neither are we solution providers. we're just humans, trying to help out one another. ok?)

for me, i see it as such. though the key problem was stated, the condition at present was not what was stated as it had worsened. which in my book, falls under what you've mentioned earlier.

definitely the phone is not acting like how the phone is acting when I'm using it. cos that was the condition he agreed on.

ok la my POV done. some times when 2 parties at logger-heads - external views could help. all in all how to settle the matter is still between you and unix11t.

I understand, goldfries, I just want this to go on as transparent as I can.

Rule #1: The moderators are not here to resolve your disputes, neither are they here to help you out. This subforum is for you to resolve your disputes in an organised and easy to follow manner.

I deeply appreciate your help, goldfries.

And no I mean offence on anybody, I'm just defending myself.

Thanks.

Anyway, I'm going offline now. I'll be back.

seller : i think the best is that u take back the hp and refund ( for both good sake )

for alternative solution :-

dont wan to coz more trouble here~ if u keep on defending for urself it wont help u to solve this problem. Customer always right. If your keypad/board doesnt have problem , your customer wont grumble here n there.

You did stated 3 DAYS WARRANTY for your client and if the problem happends within 3 DAYS of your personal WARRANTY then u better quickly solve this for your client. Since your client so good that he willing to open his wallet and pay ( 50-50 ) on ur behalf ( to be honest the buyer doesnt require to pay 1 cent during your 3 DAYS personal warranty )

Please be responsible and sporting thanks~ just my 2 cents~