Forumer you are complaining against: devil94

Item being sold/bought: Maxis unlimited rm110 per month

Original thread link: http://forum.lowyat.net/index.php?showtopic=2395733&hl=

Date of transaction: 7th feb 2013

Details of the complaint : This month the sim was barred, then the seller falsely accused me of using the line for phone call, called maxis, maxis said no such things, worst still the seller asked me for reconnection fee, luckily maxis can reconnect back without any extra charges. Then the seller said wanna terminate my subscription for watsoever reason i dont know, say i am not satisfied then dont want deal with me. Hello, if it is ur customer service is subpar, does it looks like it is my fault? Then the seller say i dont have to pay rm110 next month on 7th march then will discontinue. Problem is now i already cannot connect to maxis. I still have 2 more weeks and he cut off and does not issue me a refund. The actual maxis due date is on 14th every month. I believe this is over the limit. I am fine if there is no refund and so i am able to use the line until march 2013, but it was cut off prematurely and i have already paid for the february 2013.

This seriously is a con case. Please consider tagging the seller as dispute. I want my rm110 back because i paid rm110 for nothing.

Thanks.

Ben, have u pm mr.devil regarding this matter to solve here? Tq

This post has been edited by ddr3: Feb 24 2013, 08:49 AM

yes i have. I just want my refund.

Hi ,
First of all thanks for opening the thread to raise a issue here .
However i didn't receive ur PM to highlight me you created this thread , i came to this thread by an forumer who post on my thread,

The problem occured when customer make call , the line will be automatically barred. You insist that you do not know those number u called , so we restore the line to you , after the statement come and we proved to you that your line is making call. We did not make false accuse here

Please refer to the image



Please refer the image for the T&C you have signed.



Thanks

This post has been edited by devil94: Feb 24 2013, 10:24 AM

I'm one of devil94 customer, and I have to say that all is going smooth on my side. Please.. Please read the Terms & Conditions whenever you sign a contract. So if they T & C states NO CALLS, please do not make any calls. Even if you did not make any calls, the number is still under your name so you are still responsible.

LOL the sim u gave me the number is xxxxxx9430, u got something wrong here? NORTHERN? My fuking fren, i am at Sarawak, how i can go Penang area use the number? U fuking kidding me here? U wan prove this kind of shit? 1st of all, the phone number oledi wrong, 2nd i live in Sarawak. U wan fuk with me? T&C here and i never make any phone call. I dont mind bringing this to my lawyer. I did not violate any T and fuking C here, now u FALSELY ACCUSED me and U BLAME EVERY SHIT on me when u never check the number properly. When i did not breach any T& fuking C, yet u cut my line off and did not issue me a refund, this consider very serious fraud case. Moreover u wanted me to pay u reconnection fee. I ALREADY TOLD U i DOUBLE CONFIRM with maxis that my SIM AND NUMBER did not have any outgoing phone call or SMS.

I keep tell u double check double check my number, my sim. In the end u clown show me this kind of screenshot that the number is not even mine? I gave u alot of chance edi, i even say, ok nvm i don wan to argue, i pay u rm110 per month and i continue using ur service. But wtf u go and cut off my line yesterday, i am on fire then i only post here because i paid for this month rm110 yet u cut my line off. U think i happy?

here is the sim u gave me



This post has been edited by ben3003: Feb 25 2013, 04:12 AM

he is trusted seller, i believe there is some mistake for the number.

Another proof DIRECT from mobile partner on the SIM number:

[attachmentid=3319372]



This post has been edited by ben3003: Feb 24 2013, 03:26 PM

Sorry double posted, lousy line.

This post has been edited by ben3003: Feb 24 2013, 03:24 PM

Bro i think the numbers and state shows in the statement is the number that you have been calling to not the region where you have made the call here .. Although the num of last 4 digits in registered number is wrong ..

it is just a wrong number.. XXXXXX9430 become XXXXXX2430 in maxis online account.
Peace guys..

Well, if the registered number is wrong then the number showed in the statement have anything to do with me?

u mean maxis show wrong number but actually is mine number?! I believe maxis system no so shit and when they register is another number means it is not tis number already.. If they accused me with wrong number, and bite me say is my fault, u think this is fair to me?

This is a good seller

good seller doesnt mean he WILL NOT cheat me, or most probably, WILL NOT make a mistake. He can make mistake i dont mind, but whether he wan admit is his fault or not.

Not maxis fault. maybe the seller mistyping your number on the online acc, or maybe he misrecord your number in his customer record. So the one showing on the maxis account is someone else usage, not yours.
it is just 9430 become 2430..

Just keep calm bro.. Harsh words will not solve the problem. Just have a slow talk with him, and be patient. If you suddenly put fire, it will just burning down everything instantly.. good luck

This post has been edited by speeder_man: Feb 24 2013, 06:01 PM

not trying to flame here . but "trusted seller" can also make mistake or con people . i even read a few dispute thread involving pure "trusted seller" . based on evidences provided by TS , we all can see that the accused is the one at fault here (he should have checked TS number 1st before cutting off his line)

anyway , the accused should reconnect the line or better yet REFUND TS as it is a mistake made by him , not TS

P/S : just my 2 cents

TS, stay calm please. You have already presented your evidence and now let's wait for the seller to present or explain from his part.

If he fails to do so within a week, then his name will be added into Black List or I could request the Admin to slap him with dispute tag.

So in the mean time, please be patient.

Everyone makes mistake, though looking at the case now, it seems the mistake comes from the seller. Anyway, let's refrain from making any conclusion yet until the other party answers here.

This post has been edited by fruitie: Feb 24 2013, 07:27 PM

You guys are EPIC

dare to show some Darth Vader stuff openly

Thanks for all the constructive discussion and i am owes open to the sellers' saying. I only wish to solve this peacefully, as i already said earlier, i dont mind continue, i just dont want to be falsely accused.