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 Where is sony svc center.?

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TScashboy
post Jan 24 2013, 11:05 PM, updated 13y ago

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Can someone tell me where is sony service center? i wanted to send my SONY XPERIA to claim warranty..
got around puchong/KL/PJ?
angalc557
post Jan 25 2013, 02:34 AM

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QUOTE(cashboy @ Jan 25 2013, 12:05 AM)
Can someone tell me where is sony service center? i wanted to send my SONY XPERIA to claim warranty..
got around puchong/KL/PJ?
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Yes there are one in PJ and one in KL.... nod.gif nod.gif
Sony Service Centre @ Sony Store The Curve 188 1st Floor The Curve Shopping Centre No. 6 Jalan PJU 7/3 Mutiara Damansara - 47800
T:1300881233

Sony Service Centre @ Sony Store KLCC 322-324 Level 3 Ramlee Mall Suria KLCC Shopping Centre Kuala Lumpur City Centre - 50088
T:1300881233
x132755
post Jan 25 2013, 04:08 PM

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C back ur wrnty card..
gyver
post Jan 25 2013, 06:55 PM

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Gardens, Mid Valley
XeactorZ
post Jan 25 2013, 09:24 PM

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KLCC or mid valley / the gardens
enaleni
post Jan 25 2013, 09:37 PM

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I already send twice at amcorp mall, fast service and response
MaxWe3
post Aug 30 2013, 03:52 PM

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QUOTE(enaleni @ Jan 25 2013, 09:37 PM)
I already send twice at amcorp mall, fast service and response
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Amcorp mall got sony services center ?i hav a headphone port flap problem.. it dosent close completely ~
mentos
post Aug 31 2013, 12:24 AM

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some problem can only be repaired at HQ

IXSUN SDN BHD provide very worst and slow services. Send in my phone at 20 July for screen replacement. Been told that I can get it done in 2 week times. When query why its take 2 week, been told that there are no screen spare part.I'm fine with 2 weeks.

After 2 weeks, I give them a call and been told that the screen spare part is no stock yet. When query when what is the ETA, been told that end of Aug.

Today I called to query, their answer is screen spare part no stock not yet reach Malaysia. When ask when is the ETA, been told need to wait until 15 Sept.

Just a screen replacement need to take 2 month. Very "good" service indeed IXSUN SDN BHD.

Come on IXSUN SDN BHD. Whole Malaysia screen spare part no stock for 2 month? Are you serious?

https://www.facebook.com/sonymobilemy
Andrew_1980
post Aug 31 2013, 08:34 PM

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QUOTE(mentos @ Aug 31 2013, 12:24 AM)
some problem can only be repaired at HQ

IXSUN SDN BHD provide very worst and slow services. Send in my phone at 20 July for screen replacement. Been told that I can get it done in 2 week times. When query why its take 2 week, been told that there are no screen spare part.I'm fine with 2 weeks.

After 2 weeks, I give them a call and been told that the screen spare part is no stock yet. When query when what is the ETA, been told that end of Aug.

Today I called to query, their answer is screen spare part no stock not yet reach Malaysia. When ask when is the ETA, been told need to wait until 15 Sept.

Just a screen replacement need to take 2 month. Very "good" service indeed IXSUN SDN BHD.

Come on IXSUN SDN BHD. Whole Malaysia screen spare part no stock for 2 month? Are you serious?

https://www.facebook.com/sonymobilemy
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Ixsun where?

I am planning to repair my phone too. But KLCC seems too far for me
mengsuan
post Sep 1 2013, 11:16 AM

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IXSUN is the one in Berjaya Plaza. The other repairing HQ is at Amcorp mall
Andrew_1980
post Sep 1 2013, 06:17 PM

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QUOTE(mengsuan @ Sep 1 2013, 11:16 AM)
IXSUN is the one in Berjaya Plaza. The other repairing HQ is at Amcorp mall
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Mid Valley also got right? I see at the Warranty Card
mengsuan
post Sep 1 2013, 07:42 PM

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QUOTE(Andrew_1980 @ Sep 1 2013, 06:17 PM)
Mid Valley also got right? I see at the Warranty Card
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There are a lot of outlets but the one that does the fixing is only two. The others will redivert your device.
Andrew_1980
post Sep 1 2013, 07:45 PM

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QUOTE(mengsuan @ Sep 1 2013, 07:42 PM)
There are a lot of outlets but the one that does the fixing is only two. The others will redivert your device.
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Sorry, redivert?
mengsuan
post Sep 1 2013, 11:01 PM

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They send it over to the 2 service HQ
enaleni
post Sep 3 2013, 12:04 PM

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QUOTE(MaxWe3 @ Aug 30 2013, 03:52 PM)
Amcorp mall got sony services center ?i hav a headphone port flap problem.. it dosent close completely ~
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QUOTE(mengsuan @ Sep 1 2013, 11:16 AM)
IXSUN is the one in Berjaya Plaza. The other repairing HQ is at Amcorp mall
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QUOTE(Andrew_1980 @ Sep 1 2013, 07:45 PM)
Sorry, redivert?
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https://forum.lowyat.net/index.php?showtopi...post&p=50697950

refer this quote

Keep in mind that SEMS is not Sony. They are just the appointed service centre.

and this their website

http://www.semsservicesonline.com/index.htm

already send my acro s 3 times there to claim my warranty..... biggrin.gif
kevinhall
post Sep 4 2013, 02:26 PM

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At first tell me where do you leave, then I will able to give you the proper address of sony service center.
Biaoguan
post Mar 24 2014, 02:13 PM

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QUOTE(mengsuan @ Sep 1 2013, 07:42 PM)
There are a lot of outlets but the one that does the fixing is only two. The others will redivert your device.
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Where are the two centre? Do u mean KLCC and The Curve?
mengsuan
post Mar 24 2014, 03:00 PM

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QUOTE(Biaoguan @ Mar 24 2014, 02:13 PM)
Where are the two centre? Do u mean KLCC and The Curve?
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"IXSUN is the one in Berjaya Plaza. The other repairing HQ is at Amcorp mall"
rookie93
post Jun 8 2015, 06:09 AM

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QUOTE(mengsuan @ Mar 24 2014, 03:00 PM)
"IXSUN is the one in Berjaya Plaza. The other repairing HQ is at Amcorp mall"
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Are these two HQs dependant on each other..? My previous experience with IXSUN was a tragedy, i paid for off warranty service and they ruined my phone's camera lens cover by heavily scratching it after service is done and boldly claimed "there was nothing they could do abt it, as it was already there when i sent it in", whereas it definitely wasnt and even suggested me paying another rm 50 to get it replaced as well.

I'm thinking of trying the one in Amcorp Mall if it can provide a more satisfactory service.. Any views on that one?
lowsian
post Jun 25 2015, 09:23 AM

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For the service "quality" in IXSUN, i went to sony klcc and sony the curve, both places suggest call in to confirm if any stock available first on required parts before going as they might have the permanent delay issue.

The only positive point of IXSUN is they work on Saturdays (9-1pm) while Amcorp only on weekdays.

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