I am having the same issue with u,my right side of lock button no respond d and i had to press very hard on middle, btw, how old are ur iphone5?
I did fall my phone for few times and scratches around the edge, will the staff blames tat this problem is caused by me and did not want to replace?
So finally they ask u to wait how long for the refurbished set?

If the staff blame and kacau-kacau, stand and walk away, go to next branch.

Keep trying, until the last, must be a branch staff will accept your claim.

u leave ur phone there edi and wait 2 weeks? or wait the phone come first only hand in the phone?

ok...mind telling wad ios version u got for refurbished set? 

yeap...power button problem 

My iPhone 5 also has some problem to claim but then because apple the replacement set will be refurbished set so not that 'puas hati' to get a refurbished set 

sometimes customer service didnt serve customer well and created a chaos in between the term. Since your iphone is new and didnt use b4, u can try share with me which DiGi center u send in and agent (ID) that rejected you. TQ

I’ve actually tried calling Apple’s service centre (on June 27, 2013), which wasn’t a pleasant experience. I called for the service department and told the service attendant about my problem. He requested for my IMEI number which I gave him, he checked his system and verified that my IPhone 5 was a Digi set, then I told him that I had warranty issues and needed help. He straightaway responded “please refer to Digi for any issues pertaining to your purchase” (it was then apparent to me that they do not deal directly with IPhone issues). I told him that I have just returned from Digi centre on the same morning and they have rejected my claim, thus I suppose Apple could rectify this issue and I asked him for a remedy. The service attendant then reiterated his statement with an additional suggestion, suggesting that “if that is the case, I (me) could probably talk to the management of Digi, compromising with them (paying for the repairs) and they would most likely be willing to reinstate my defective phone” (I was left wondering, I thought I called for the support department instead of sales department). I responded and said, I am only 4-5 months into my warranty period and I don’t see a reason why I have to pay for manufacturing defects. He did not fight back and insisted that I deal with Digi. I requested for the customer service of Apple (email), I told him that I wanted to lodge a complaint. He was reluctant to my request and again, insisted that I deal with Digi. In the end I had no choice but to succumb, I requested for Digi’s customer service phone number which he happily gave me.

Digi LTE stopped expanding...damn

guys...still confuse is refurbished set always come with new housing? anyone can confirm this?

what penalty wo... 1 more month expiry only leh..im signing a contract meaning im extending my business with digi...call them and tell them la...

its not im cancelling the contract..im renewing and upgrading my contract

so go to the center oso can't waive?

are there display units up yet?

Payment successful d. Finally.

And yes i dun think they supposed to penalty you RM100. Cause when I renewed my iDigi plan, I ask them how if i want to buy new iPhone at end of year?

They told me can upgrade with the new iPhone plan and will have no penalty de. Hopefully this is true.

I wonder why they didnt offer i6 64gb silver.. it seems like they didnt take note on our requirement during ROI.