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 DiGi iPhone Discussion Thread | V6 , Discussion on DiGi rates & plans only.

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beanbeanchong
post Nov 8 2014, 01:00 AM

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May those got nanosim they dun care to activate early
beanbeanchong
post Nov 8 2014, 01:01 AM

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QUOTE(wolfx @ Nov 7 2014, 02:38 PM)
Just now dropped my ip6 on the pavement when tying shoelace.....the corners are scratched. So char one the material....feels like plastic. =.=;;
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I brought iPhone 6 plus case before iPhone arrive.
beanbeanchong
post Nov 8 2014, 10:23 PM

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i just now call Digi CS helpline, regarding my nanosim activation. the CS agent told me in 15 minute will be activated. just after 15 min swap my old sim with new nanosim, it automatic deactivated my old sim card. now finally i can use my iPhone 6 plus with new nanosim card.
beanbeanchong
post Nov 8 2014, 10:25 PM

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QUOTE(tzxsean @ Nov 8 2014, 03:58 PM)
[attachmentid=4206710]
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what the....that mean if purchase online,contract left 1-2 month will need to pay penalty RM500?
beanbeanchong
post Nov 9 2014, 04:26 PM

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QUOTE(wolfx @ Nov 9 2014, 03:30 PM)
Just now I thought maybe I ask epi centre to help
Cut my microsim. THey wanna charge me rm10
Just to cut. Not that desperate. =.=
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Then better go chance to nanosim lo. charge so much. Somemore nanosim can use adapter to convert.
beanbeanchong
post Nov 9 2014, 04:27 PM

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QUOTE(hsyong @ Nov 9 2014, 03:02 PM)
I already called a few times since 6 Nov. Every time I call the answer got worse, first it was "automatic", then "4 hours", then another "4 hours", then this morning 1 am "target is 11 Nov".
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I call at night about 12am. About 15 min the new nanosim already activated.
beanbeanchong
post Nov 11 2014, 11:15 AM

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At raja uda, penang mainland.Attached Image
beanbeanchong
post Nov 11 2014, 11:32 PM

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QUOTE(hsyong @ Nov 11 2014, 09:11 PM)
All SIM cards that came with iPhone 6 are LTE/4G compatible?
I sent SMS to 20000 with the text LTE

The answer I got is: "LTE=OFF Please change SIM card to enjoy LTE"

Huh??
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I been using Digi LTE for the past few day using the bundle nanosim.
beanbeanchong
post Nov 12 2014, 04:37 PM

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QUOTE(hsyong @ Nov 12 2014, 11:09 AM)
Thanks. I'll drive to Butterworth and see if there is LTE signal.
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You can go char leng park,raja uda makan then enjoying using DiGi LTE there.or go sunway carnival shopping.haha.
beanbeanchong
post Nov 15 2014, 04:09 PM

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QUOTE(tmsuxxk @ Nov 15 2014, 11:42 AM)
Yes!! Indeed thumbup.gif
The bill is show like this & I don't see any penalty is imposed sweat.gif[attachmentid=4217380]
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good to see no penalty.
beanbeanchong
post Nov 15 2014, 04:11 PM

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QUOTE(TOMEI-R @ Nov 14 2014, 06:13 PM)
Wow.. This Digi thread is so much more peaceful compared to the Maxis thread with their angry customers who didnt get their iphones.  laugh.gif
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We did complaint Digi as well but at least they care about customer in the end. i get my iPhone 6 plus on launch date.
beanbeanchong
post Nov 22 2014, 02:37 PM

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Wth.my digi bill just receive today showing got penalty for renew contract. I call during pre order time they very sure no penalty as my contract end in 2 month time.
beanbeanchong
post Nov 26 2014, 03:53 PM

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QUOTE(tzxsean @ Nov 22 2014, 03:04 PM)
please let us know the updates smile.gif
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Today i call digi again.they also mention again if renew contract while curent contract ending within 2 month there will be no penalty. Currently waiting billing department to investigate my case.
beanbeanchong
post Jun 23 2015, 09:33 PM

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QUOTE(shawn87 @ May 23 2015, 10:49 PM)
im planning to sign new plan for iphone 6 but i'm under 2 years contract on current 5s.. still got under this year december..  i heard if terminate the contract penalty is rm500.. is it possible to get waiver from digi?
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I think back when i sign contract for my new iPhone 6 plus with digi when my contract end less than 2 month.digi do Penalty RM500 on my bill.Lucky i have ask customer service agent and they told that got my case no penalty as contract end less than 2 month. After that get charge,i call them and ask why got penalty since they confirm no penalty. They investigate and told me my contract end more than 2 month which the bluff and make me argue with them as i got proof. Then they only rebate back the money for me. So sad as a digi customer for so many year. They dun bother existing customer at all.
beanbeanchong
post Jul 1 2015, 02:02 PM

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QUOTE(junclj @ Jun 22 2015, 02:04 PM)
Anyone here got claim warranty from digi? I got iPhone 6 Plus 64GB space gray was sent to digi centre to claim warranty. My phone was damaged since March until now. However, I am keep waiting until this month, digi contact me and tell me they are now changed to new policy. No more one by one replacement, I just need to proceed to any digi centre then drop down my iPhone there. Then let the staff issue RMA form, they will send my iPhone to Apple. Estimation is about 3 weeks to receive my new replacement.

Does anyone here already get their new replacement here? This new policy was started since 29th May 2015. I went to digi community to ask, already got one person received his/her new replacement. I'm now still waiting for mine. My iPhone 6 Plus was submitted at 8th June 2015, this week is my 3rd week. I was long waited since end of March. Hope my new phone will arrive soon.
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i also send to DiGi on 18/6/2015 for replacement. they also told me 3 week processing time is standard. i feel what the.....
Today i just call DiGi and they keep on tell me need 3 week until i get frustrated and ask them who is the one set this rule. they told is between apple and DiGi. Then i tell them to complaint the one who set this rule and the agent agree to lodge feedback to them. Damn stupid, they think we just paid to buy iPhone for nothing.
beanbeanchong
post Jul 1 2015, 02:42 PM

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Where can i complaint about DiGi after sale service for iPhone provided by DiGi?Thank.

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