QUOTE(gaijin @ Dec 23 2024, 02:20 PM)
Anyone can help advise experience ...
if I want to redeem flights with points for family member (not travelling with me) , how do I do this aside from calling ENRICH cust.svc?
I tried via app and website , passenger name and enrich ID is under my name. I can change name but not enrich ID, there will be warning / error saying "frequent flyer number provided is invalid".
Is that the process ?
QUOTE(zstan @ Dec 23 2024, 05:16 PM)
you need to transfer your enrich points to your family member's account.
No no no, don't transfer your points, it cost money/points.
Just redeem, but the BUG (I have called them many times already but typical Malaysian company, no solution) is that you cannot enter their Enrich number, it will capture you number. You will get an error message at the end, but the booking WILL go through.
Then you call them up (SC) and tell them to manually change to the pasenger's number.
BUT, if you book together with them, it WILL allow you to enter additional passengers' names and numbers.
The system (both webpage and App) is buggy like hell.