I receive my iPhone 5 black 32GB from Gdex which order from digi online store. Noted got one tiny scuff at left edge. Bring to digi center for claim. However, they can claim a new iPhone 5 unit for me.
Then i requesting new set, so the staff there help me report it to digi HQ.
Today i receive call from digi center, the in charge staff told me, they have reply and only can exchange for replacement unit and have the set there if i want to exchange.
She say the replacement unit she can not confirm is new or refurbished, just know is from apple and apple told them is brand new iPhone.
Is that a way to complaint so i can get a 100% new set?
Anyone face this issue?
Or should i go for the replacement unit?
Or just keep my current phone?
Below is the pic of my scuffgate issue pic.


Attached thumbnail(s)

Just keep it. It's not 'that' major.

or

Use your phone till the home or sleep button no longer sensitive. Then go claim for a refurbished set. Lools

1) Use existing thread. Search before creating new thread.

2) your scuff is as close as invisible judging by the size comparison of your finger. Keep it. It'll scratch anyway after normal daily usage due to the side panel being a coating only.

it is too minor. i think you should just proceed to fix it yourself. maybe some little touch up paint can help.

if you proceed with replacement it wont guarantee you get a brand new or perhaps refurbished. plus it is way too small to notice.

Thank for reply

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Added on December 19, 2012, 2:38 pmThank for reply

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Added on December 19, 2012, 2:39 pmThank for reply

This post has been edited by beanbeanchong: Dec 19 2012, 02:39 PM

yup. i don't think u able to claim it. u should spot it before u go out. as if u spot after u collect it and walk out it not able to claim a new wan on the spot

I cant even see it at all...

its too small..

and u will be ignored cause its not that much can see...

major scuffgate then u can get to change it...

My iPhone 5 was preorder from digi online store.
Gdex need you to open for item check however Gdex mention condition inside the box not thier responsible,need go digi center.
Unless item not complete Gdex will take back.
Dun have chance to open at digi center.
Thats the problem.

even if you changed one
next day before you know it you scuff another

If want to go change, i will check and check again before i take it.
Haha.

When you open and at the time you saw the scuff, you should refuse to sign the consignment note and ask gdex to return to DiGi.

You don't want to sign, Gdex also can't do anything and they will just return to DiGi.

All electronics manufactures guarantee replace you the refurbished set, they won't replace new for you, except it's definitely broken.

Even you got exchange with them, their next customer will get it.

Dont be so kiasu lar. its so tiny that yr making a mountain out of a mole. just keep the phone and change it once ur buttons get spoiled. sometimes i wonder why msia ppl so kiasu. pls dont give the excuse that ur paying so u can demand. somethings have to use common sense lar.

Is customer right.
You see how US people do, they even more kia su than us, can change 13 iPad until get what they feel perfect.

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Added on December 19, 2012, 5:03 pmTrue also, should force Gdex take back in first place.
This what i heard,mostly nowaday all replacement unit is replacement unit, as new component also not always last long.

This post has been edited by beanbeanchong: Dec 19 2012, 05:03 PM

Ofcourse its customer rights to change til perfect. But come on dude. look at the spot. its like returning back a McD burger coz the meat patty is smaller by 2% compared to the advertised pic. Sometimes users take this claim-because-defect privilege too literally. I dont deny the right to demand change if the scuff or dent is obvious, but in some cases, its so minor that ppl are just claiming for the sake of it. In your case, its so minor and doesnt affect the functionality or the physical appearance of the phone. Pls be rational when making a claim.

This post has been edited by deepan84: Dec 19 2012, 05:20 PM

You have your point.

With the scuffgate issue very common for the iPhone 5, yours is considered very very minor, just a tiny spot and highly advise not to get a replacement since the replacement unit could be worse and/or might even have a dent.

Lol i could barely see the dot. Like what OKLY said, dun get a replacement set as it could be worse or who knows it could be a refurbished set instead of new set. Then more trouble again and waste more time.

Hmm.. there's already an existing thread on this scuffgate discussion; as such I'm closing this thread `k?

https://forum.lowyat.net/topic/2627128