I receive my iPhone 5 black 32GB from Gdex which order from digi online store. Noted got one tiny scuff at left edge. Bring to digi center for claim. However, they can claim a new iPhone 5 unit for me.
Then i requesting new set, so the staff there help me report it to digi HQ.
Today i receive call from digi center, the in charge staff told me, they have reply and only can exchange for replacement unit and have the set there if i want to exchange.
She say the replacement unit she can not confirm is new or refurbished, just know is from apple and apple told them is brand new iPhone.
Is that a way to complaint so i can get a 100% new set?
Anyone face this issue?
Or should i go for the replacement unit?
Or just keep my current phone?
Below is the pic of my scuffgate issue pic.


Attached thumbnail(s)

Thank for reply

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Added on December 19, 2012, 2:38 pmThank for reply

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Added on December 19, 2012, 2:39 pmThank for reply

This post has been edited by beanbeanchong: Dec 19 2012, 02:39 PM

My iPhone 5 was preorder from digi online store.
Gdex need you to open for item check however Gdex mention condition inside the box not thier responsible,need go digi center.
Unless item not complete Gdex will take back.
Dun have chance to open at digi center.
Thats the problem.

If want to go change, i will check and check again before i take it.
Haha.

Is customer right.
You see how US people do, they even more kia su than us, can change 13 iPad until get what they feel perfect.

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Added on December 19, 2012, 5:03 pmTrue also, should force Gdex take back in first place.
This what i heard,mostly nowaday all replacement unit is replacement unit, as new component also not always last long.

This post has been edited by beanbeanchong: Dec 19 2012, 05:03 PM

You have your point.