nobody expects a 1-1 exchange for every warranty unless stated. lets be specific, TS never expected a 1-1 change for his PSV.

in TS' case it's already 3 months taken, but still nothing. PLAYTIME obviously needs more than 3 months i guess?

nobody expects a warranty claim to be done in an instance. send today, get back tomorrow. do you know what TS wants? HE WANTS A FRIGGIN FOLLOW UP. What did he get? A$$hole bro!

Another thing is, say, TS is patient enough, i mean, extremely patient. Assuming from the other case, his PSV will be disposed after 6 months? Or be a gone case after 1 year?

Come on bro, you are talking in interest of PLAYTIME only. Put yourself in TS' shoes la.

I don't know which was/were the stupid questions that you meant, but by calling other people idiot, you made it known to everyone what PLAYTIME are made of.

thank you.

I see, I'm wondering how well you know about the story except TS posting some screenshot which is QUOTE out from his phone,  And for your information i don work for them, The reason i m posting here is because i know well how all these process goes because i used to work in one of the distributor in Malaysia .

And to those idiots which only knows how to complain without any ideas what is all about for warranty T&C applies to.

Try to buy everything from Sony Centre next time , But only bad thing for you people are you can't get as cheap as those sets imports from HK/SG .
I do agree with you all that Shop retailers should't have call TS an A$$hole , But i do believe if TS could show us more about the SMS content it will be great. TS would you show us the whole conversation instead of showing a "part" of your bedtime stories?

Whatever the reason is, done is done.. we just have to wait TS the hearings in 7 dec so best of luck kelvin and oh i forget.. i follow u as well lol 

Hello bro, Not to go againts you but do you mind to post more about those SMS screenshot you show? Thats only a part of it right? What are the rest of the msg you guys were talking? You only quote the part which people scolding you A%%hole, what about those other msg that you send to people ?

And also what i read from those sms  you quote , I don think the retailers are plan to steal/cheat your PSvita from you right? As so called you said the SMS content i read are " You're the one which making things up and cause the reason why people calling you an A$$hole,  and as in the sms content are mention that  " They wont be so cheapskate taking your PSvita ffs" how much is your PSvita worth to them?  Reputation or the few hundred bucks ?

I don't have to try to be in your side to think what is going on because i do face these type of issues with warranty for no matter hardwares/cars/eletronics products etc.. are all the same , Either you wait, or you don't buy at all from outside except Local Sony Centre.

Hello bro, Not to go againts you but do you mind to post more about those SMS screenshot you show? Thats only a part of it right? What are the rest of the msg you guys were talking? You only quote the part which people scolding you A%%hole, what about those other msg that you send to people ?

And also what i read from those sms  you quote , I don think the retailers are plan to steal/cheat your PSvita from you right? As so called you said the SMS content i read are " You're the one which making things up and cause the reason why people calling you an A$$hole,  and as in the sms content are mention that  " They wont be so cheapskate taking your PSvita ffs" how much is your PSvita worth to them?  Reputation or the few hundred bucks ?

I don't have to try to be in your side to think what is going on because i do face these type of issues with warranty for no matter hardwares/cars/eletronics products etc.. are all the same , Either you wait, or you don't buy at all from outside except Local Sony Centre.

There you go ,  If i were the one who are giving you service, i would be just yelling at you as well when people already mention Sony/Suppliers have not give them any news from it yet.

And yet you wants to make this thing huge and report this n there,  end up wasting your time doing so much.
Mights well you just head to the shop and ask for the answer instead of wasting your time here posting up craps replies everyday.

Alright , Let me explain to you how does all these bloody warranty works .

Retailers orders from SG/HK reason why they do so, is because they could get cheaper cost to sell to people like YOU.
So , When they get all these so call AP sets from overseas, If anything happen to those faulty device, they've to send it back to either SG/HK for warranty , And when they do so, They use courier service like FEDEX.

When it reach to Sony HK / Sony SG , They will take their sweet time to check the vita this & that , and that might takes up to 2-3weeks minimum for checking , and they'll start repairing and IF only they couldnt repair it they will send a new unit back to the Retailer.

And the reason why they don have the tracking number, BECAUSE EVEN IF WE DISTRIBUTOR send back to them for those non local Sony centre  warranty sets it need to wait up to 1-3months.

And , for your info , as i mention above, i DO work in a distributor in Software&Hardware in CONSOLE before, So don't do stupid assuming & asking stupid question how do i know so much about all these how it works.

Thanks

Thanks for the information. Just wondering if all people are stupid in your eyes? Because you call those people who argue with you stupid, sounds like you're more "high class" people. respect

I am stop here for now, as I think there is no point to argue until result is out. I support TS as a customer rights, you support distributor as a seller warranty dilemma.

And as TS mention above, You purchase the first batch or vita which cause way more expensive than Sony centre,

Great , Then you should be responsible for what you decided to do like the rest of the gamer.
As you say , These set you know well are AP Sets. Is like a RECON cars and NEW cars from the shop itself.

AP SETS are always more troublesome for warranty and stuff due to shipping & time need for repair n resend it back to local retailers , then they could pass to you.

Also i mention for like the 2nd/3rd time ,  I do not agree with what Retailers has call u an A$$hole but think twice, People have already mention to you earlier, " Not yet bro , i will update again next week" and  there's one more msg which is not clear " The problem is with Sony, Waiting for them, 3 SETS .... " and yet you still telling people that they re cheating on you.

but tell the truth..
i sell sony many vita sets .. so far 1 set that is cant repair.. (touch wood) that is front camera not working properly.. and send back hk for warranty. it took me 2 month cause of chinese new year time.
sony not changing new sets and repair it only.. after few week it happen same problem again...
my customer also fxxk up for so long waiting.. so he just say is unlucky and not use front camera function.. and didnt ask me claim again..
i also feel sorry about to him (My friend actually)..

so i would prefer malaysia set.. can claim warranty easily..
buying device is depend on luck.. nobody know 1 year what will happen..

i just want to shared my experience .. and trying to give any solution that can solve the problem
TS and playtime boss also is my friend
so i better not giving any comment for both side.

nowhat u can do is
chk your box serial number and register warranty lol

Ya, shit happens when unlucky especially on electronic products. When this happens, it also can differentiate between good and bad seller. As a customer, I would like to know more information about my faulty item progression from seller. Customers consciously know it's Manufacturer's fault, not seller. As customers, we can feel a particular seller is a caring person or not by conversation. And we recommend good seller to friends or someone we know without earning any commission. 

@FukaDa, if you become seller and defend yourself like that, you will definitely earn your dignity and you're smart. But we customer want to deal with honest seller, not smart guy.

Good Luck to you mista kelbin...

You are going down Playtime, nuff' said...

Not satisfied? Call 012-3456789 and can meet outside MMU...
+9999999

u can do it.. and make sure your set is still can be register..

u can do it.. and make sure your set is still can be register..

  keep trying
support bro kelvin!!

still need time..   

i just want to know where is the current unit now kelvin..??

Hey kelvin. Been following ur dispute for awhile now. I don't condone name calling, and I definitely would support you in seeing through that you should have your ps vita returned (and maybe compensated if possible coz 3 months is a long long time) especially since not hearing any responses so far.

Myself bought some games and a PS3 set from them before but lucky got no issues (though touch wood still under "warranty"). Can't imagine what I would do if that happened.

I can only share that I have some good service experience with LYN sellers concerning returns because games come in bad packaging :

1. PBBseller - for exchanging 1 to 1 for little big planet 2 ce (due to box spell during delivery)
2. Qisahn - for exchanging 1 to 1 for Tekken Tag Tournament 2 due to box broken

Both times the sellers took about 1-2 weeks to ensure that its genuine (to be fair to them and I send them pics of course immediately after getting it) and both times they follow up promptly. For me this are qualities of good service. Even better if customer dont have to keep following up.

So good luck bro and nice walking dead plat you got there