what I dont understand is, is it worthwhile to risk a reputation with a 1k of RM value?

Tim, just tukar the PSV la. you claim the warranty from Sony Singapore. Kata most well stocked game store, takkan RM1K pon takleh nak buffer?

Not worth it I tell you, some more you cursed the client. Suey you know. And you say you want to bring a lawyer in this picture? Oi kawan, this is not a criminal case, this falls under tribunal case. If you know the statistics, the buyer, with the receipts etc will 99% win the case, and ya no lawyers are involved. It will be between you and the buyer. Oh the hearing is public too. You can bet we will be there, not only to support Kevin but to see you crumble.

Last time PSN got hacked, Sony gave everyone a month of free PLUS and several free games. Now, I dont know how you can regain back your reputation. Free games for everybody? 

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Added on November 23, 2012, 9:45 am
Kelvin, please stop apologizing to him. You did nothing wrong, you went for the correct procedure. Dont be afraid, I want to see which dumb ass lawyer from which kampung firm will take his case.

Lawyer konon.

Lets be logic for a moment.

Lawyer cost = AT LEAST RM2.5K

PSV cost    = RM1.2 K at most.



Any primary school student which more is more cost effective.

Sudah la Tim, auta je lebih. Ptuih. Dont make us make a FB page boycotting your shop, and later give flyers at BSC alamrning the angmohs there how you are skinning them alive with your exorbitant price to them. we can do that you know. and then you will be selling pirated DVDs at Mahboob mamak there.

Kelvin, kalo ko menang nih, mintak judge suruh dia sponsor semua org sini PSV seketui, nak yg ada 3 G yer hihihihi 

Seriously guys is good supporting your friend by banning the shop but now asking for free PS vita? 

It seems like a ransom for me which is bring you guys same with the owner. Unethical.

Hi..
I also one of the customers who bought PS Vita 3G from there..
My Vita suffered some problems too; 3G function broken, game crashed and some other things..At that time,
my Vita cannot play anything because it stuck at the setup screen...I read online that some people worldwide suffered the same problem as me..

I went to shop for warranty (around 4 months ago, in July) and they said they will send my Vita to Singapore for repair..

After 2 weeks, they called me about my Vita has been repaired and when I came to the shop, I discovered that
my Vita still has same problem..I'm not sure whether they really sent it to Singapore or they fixed it by themselves..
So, my Vita still need to be sent again..

and now...they said it's still in Singapore which is quite for so long for them to repair...I came to the shop last 3 weeks
and they said it's still there..Since it's been so long, I asked them if they can just replace it with Vita Wifi only or just have a new replacement, but they said just wait for response from Sony Singapore..

For this case, I have not yet get any bad or rude response from the user, eventhough I kept PM him about my Vita status..
and I don't think I want to accuse the shop owner for having a bad service (at least for now)..
but after reading this thread, I feel sorry for TS...

I just hope the shop owner can give better service quality and responses for their customers..
or now, I just wait for the current status of my Vita and TS's Vita as well..Hopefully we can settle this nicely..

jimmy u got issues with SG set last time? was it PS3?
how long did you have to wait for it?

cuz i did have PS3 power supply faulty for my SG set last year..
i sent to leo's shop (Heroes Tavern) then they it to Sony SG and i got it back within 2-3 weeks..
every weekend he call me to update the status..

wonder why issit taking 3 month for kelvin's PS vita? 

sony sg singapore tukar on the spot bro, with new ps3. wifi got problem.

maybe Kelvin's vita is actually a Dagestan version, so have to wait for the shipment from the mountain

Hi bro cwl_ykh,

Do u check your vita and confirm is sg set before sending to playtime? I doubt is sg set as usually it only take around 1 month to get it back and from what i know only hk, us set which normally dont have warranty but price is cheaper a lot compare to sg set.

I suspect this is the case bro.

HK set

hi bro..
saw in your 1st post that this guy(shop owner) ask for your full name, IC number and address by SMS..
my advise is DON'T EVER gave them any of your personal detail...

and also you can check with SSM whether this company have been registered or not???
http://www.ssm.com.my/
because usually a realible company will put their SSM registration number on their receipt 
for example,

receipt that been produce by sony(malaysia)

you can see sony (malaysia) sdn bhd registration number on the right side of the company name

Hmm.... my heart also sink when i saw this post, and there are two cases abt unable to take back their consoles...
but i still will gv it at most two months to do the claim, if they cant give my psv back, then i will take it to SG in person.
If its a HK or US set, then i dont think what can i do lo
The staff told me it is SG set, i hope he not bluff me

in that case..it's OK
BTW here's the FAQ for TTPM procedure..
http://ttpm.kpdnkk.gov.my/portal/index.php/en/faq

and it clearly stated
so the seller are just bluffing
anyway good luck on your claim dude!!

came back from a long hiatus just to say good luck kelvin!

goodluck abg kelbin

if my item kena tahan 1 month, me also kenot tahan....

3 month? isk2....

Btw bro,how to check the region it came from? by serial number??

sappork ts

I usually only read and don't comment on dispute threads, but this time am giving support to TS as a fellow gamer. All the best TS. Hope the hearing will give you a favourable result. Please show the owner that being rude to his customers will only result in his loss, not ours 

I din see the sticker U mention, but I saw there a statement stated " the warranty only valid in Singapore......", so I assume its a Sg set.

TS i as a fellow consumer and ex-sony staff fully support you in this case. That shop already cross the line. To rocktank, you can check the model number etc.CECH-3006 with the last number "6" indicate the region. If im not mistaken 1=HK

mine last digit is 6, is it SG?

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Added on November 24, 2012, 4:40 pm

mine SN no ending with 6, i think should be SG set

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Added on November 24, 2012, 4:44 pm

urs is HK set? how dare they sold u this and claim is SG set?

another problem pooping in my mine, although u got ur vita back, and its took 3 months to claim, will it affect the warranty period? i mean when u sent it back u still hv 6 months warranty, it took 3 months to repair, then the warranty period left 3 months or 6 months?

as i recall, we can ask from the seller for reference no about warranty/repair right..from the website theres a link to check the status..so why PLAYTIME said only them can check the status? sounds fishy..

ts should harrass them asking for the Repair Certificate Number..now i even doubt they even send to claim warranty

I asked them abt this situation, they told me that SG Sony will give me an answer, but how can we deal with SG Sony without any information?

I remembered they said their technicians will try to solve the problems 1st, if they can't do anything with it then they will send to SG. I'm wondering is the tech department hold ours consoles?

Good luck kelvin

gud luck to TS 

atoyai...

Need an answer?  Own a retailers one day and you explain here why do you need 3 months when you get no replies from them.

Stop being an idiot asking stupid question, Simple as that, Buy any hardware today and send it for warranty, and come back to us and let us know how long u waited for warranty claim, Don be naive to think that warranty means 1 to 1 exchange within a year.  If that's true, i would like to buy anything from you which covered warranty 1 to 1 exhange within 365  days a year.

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Added on November 25, 2012, 3:12 am
Hey , we should ask TS to post the whole conversation of what they have chat, Not those which what he quote to show us what the retailers telling them.

hmm, juz found something interesting
http://www.edepot.com/playstation.html

From the website above, we can know that an ended with 06 mean hk set or sg set, I hope mine is sg set, coz it must take less time to do the claim than HK. I'm wondering how long it need to take if sending it to HK? And the cost must higher than repair in SG...

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Added on November 25, 2012, 1:19 am

Hopefully they not repairing it by themself since our consoles still in warranty..

And bro, take a look on this
http://www.edepot.com/playstation.html

sn ended with 06 is HK set or SG set, U have to read the box to confirm it is hk set or sg set..