Your name: suiteng
Forumer you are complaining against : chongkiat
Item being sold/bought : Samsung E600C
Original thread link: already broken
Date of transaction : 16/01/06
Amount of money involved : RM350 COD
Details of the complaint : Lied about Samsung E600c warranty from FMG.
Any extra details : Contact no : 012-300xxxx

- Sold me Samsung E600c with faulty infrared, but claim that the machine warranty 18 months ending 18/02/06. Asked me to bring to FMG to repair faulty infrared.

- I brought it to FMG, but they said the phone only have 12 months warranty which ended 18/08/05. Which means I cannot get warranty for the faulty infrared.

- Called seller -chongkiat-, he's back at hometown. Nothing can be done to fix faulty phone. Fine, continue to use without infrared function.

- After using until 23/01/06, phone goes dead. Fail to power on at all. -chongkiat- refusing to answer to call and sms.

I bought the phone after being told that it's under warranty, then found out the hard way that it's faulty and no more warranty. I just hope the forumer be honest about warranty issue.

It seems like I have thrown RM350 into longkang now since the phone cannot be used at all now.

UPDATE
I've sent the phone to Samsung service centre with the help of chongkiat, and now getting it fixed.

This post has been edited by suiteng: Feb 18 2006, 05:34 PM

So the where the seller now ???

i dealt wif tis seller b4, he's a nice guy
=)

mayb there's sum misund?
hav u inform him of tis thread?

if you've read the post, the guy is ignoring his calls and SMS

the 18month warranty is only valid if u register with them or something when u buy the phone, guess he didnt do that

Ya, the guy was nice when I deal with him. I found out that the infrared is not working when testing during COD. Then I was told that it's still under warranty so I can fix it in FMG for free.

I took it to FMG and was told that it's only 12 months warranty. So I called the seller to verify. He agreed to send me the warranty card stating 18 months warranty to me but until now, have been ignoring calls and sms.

Then it gets worst, the phone he sold cannot be switched on as well. After changing the battery, also the same, cannot switch on. I have many Samsung chargers, but all cannot charge. So I took the phone to Sg Wang there to check again, confirm the phone is faulty and need RM160 to repair.

Not to accuse him of escaping from responsibility but if he's not hiding, why ignore my calls?

Also, time passes real fast. If it's really 18 months as claimed, the warranty will end in 2 days.

If I really repair it, means I paid RM350 + RM160 = RM510 for Samsung E600c

I guess he did that coz he claimed that there's this warranty card stating 18 months.

But I checked, the IMEI and Serial number in the sticker shows only 12 months warranty (the guy shown me the database after searching in his pc, it's really 12 months only).

So, no matter how.. I will fix the phone for RM160. This phone was bought for my dad. My mom and dad supposed to be using couple phone during valentine, but this spoils it all..

Sigh.. check my trade list.. I've bought a pair Samsung E600c for my parents!!

Sent it to fix liao.. since I cannot get it warranty also.

Caught him online here.

Last Active Today, 04:28 PM

Straight PM him to come to this thread, but he didn't post any explaination.

Now he offline already...

i thought all samsung phone from FMG is 18months warranty? If not, how to check whether 18months or not? I just got a new samsung phone...wanna check if it's 18months warranty.

if i m not wrong..it only comes with 12months warranty...the extended 6 month you suppost to send the warranty card in or something...

Hello there,

It is good that you post here, tried to contact you but to no avail. I tried to call your no at 016-3812255 but can't get you.

Since i sold you the phone and received your sms i tried to sent you the warranty card and receipt i can't get you and don't have your address.


COD that time, you are required to check everything and make sure that everything works. I don't force u to buy the phone, you have a choice at that junture to back off.THE CONDITION IS CLEAR

1. I DON'T HAVE THE WARRANTY CARD AND DO NOT PROMISE THAT I CAN GET YOU.

2. INFRA WORKS BEFORE, YOU TESTED AND UR PHONE CAN'T SEND FILES TO MINE. HOW DO U DETERMINED THE PROBLEM IS BY MY PHONE NOT URS?IF U SUSPECT THAT PHONE IS FAULTY AT THAT TIME, YOU HAVE ALL THE CHOICE IN THE WORLD NOT TO TAKE IT.

BY GOOD FAITH, I WARRANTED THE PHONE IS 100% WORKING THE TIME I SOLD YOU.

WITH ALL THE CONDITION CLEAR, I DO NOT HOLD A GUN AND FORCED U TO BUY IT.

EVERY REASONABLE EFFORT SHOULD BE TAKEN CARE TO CALL ME IF I DON'T GET BACK TO U ON TIME. I STATED, I CAN'T REACH U.

IF YOU QUESTION MY INTEGRITY, I MIGHT QUESTION YOU BACK, YOU MIGHT BE THE ONE THAT CAUSE THE PHONE TO BE FAULTY TOO. SORRY TO SAY THAT BUT IT MIGHT.

The phone is used by my sister for so long without any problem and once you have it, everthing seems to turn bad. Not accusing anything but no point blaming anyone also.

You should follow up with me if coz i simply can't get you, my dear.
IF YOU QUESTION MY INTEGRITY, I GOT PROVE THAT THE WARRANTY IS INDEED PROVIDED BY FMG.

I STATED VERY CLEAR AND DO NOT PROMISE THAT I CAN GET THE WARRANTY CARD FOR YOU.COZ I MIGHT HAVE LOST IT.

I will scan all the warranty card and post it here tommorow.

P/S:I can't be online all the time coz i don't have the access. I will reply when i got time.

A NUMBER OF PEOPLE DEAL WITH ME BEFORE, CHECK WITH THEM, I DO NOT SELL FAULTY PHONE TO THEM BEFORE.

Quote"I took it to FMG and was told that it's only 12 months warranty. So I called the seller to verify. He agreed to send me the warranty card stating 18 months warranty to me but until now, have been ignoring calls and sms"

I don't received any of your call other that informing the phone is faulty.I tried to call u but can't reach u.

Make ur statement clear before you post.

I certainly want to resolve this issue with you in a good manner.

Wait for tommorow and i will post my proof here, then only you answer ok?

What i will post is,
ORIGINAL RECEIPT, WARRANTY CARD



This post has been edited by chongkiat: Feb 16 2006, 06:18 PM

read both parties statement, and the facts shows that the seller are not guilty...

so mister thread starter, wanna add some more?

Dear seller, did u asked the thread starter to bring the phone to FMG?

Don't judge too early, listen to both party first

not on anybody side but if the infrared is not working at the time of cod
then
how come u say u warranted tat the phone is 100% working at the time u sold to her ?

and why u keeping the warranty card and the reciept?
arent they suppose to go to the buyer?

Samsung phone mana boleh send and receive files of other phones via infrared?
U must use Samsung's PC suite to transfer files from your COMPUTER and vice-versa...

-tried it before.infrared samsung-sony ericcson----> infrared failed...

Let me remind you of our conversation. I have tested to infrared stuff from my Samsung D500c to Samsung E600c. Cannot work.

Me : So this is still under warranty?
You : Yes, 18 months from FMG.
Me : Means I can claim warranty from FMG to fix this phone if anything happens?
You : Yes
Me : If I can get the infrared fix in service centre, then I dun mind buying this.
You : OK

So I bought it with a promise that it's still under warranty.


Yes, you did not promise that you will give me one coz you said I just need to show the FMG sticker at the back of the phone to the service centre and they will fix it.

So fine, I shown it to them just to know that the warranty is 12 months, NOT 18 months as claimed by you. Means warranty over and cannot be fix.

I've sms you to ask you to find the FMG warranty card which YOU CLAIMED it have 18 months warranty. But you told me you're back at hometown and need some time to search.

Why you give me 7 days personal warranty when you know that you won't be in KL during the 7 days duration?


I did not say that you force me to buy the phone. As you said, the infra works before. It doesn't mean it's still working at the time you sold me the phone.


My phone is on 24 hours a day, and this is a dedicated phone to be used in LYN trades involving bulk and garage sale. Why there's no miss call from you when you claim that you tried to contact me?


I did not say that the phone is not from FMG. I just wanna verify why you claim that it is still under warranty when it is not?

I have been lenient, I only contacted you again when big problem occur which is when the phone cannot be switched on at all.

Yup, the infrared confirmed faulty at the time of COD coz I tried to infrared contact details from Samsung to Samsung.

He said he cannot find it, but will try to find it later. At that time, he gave me 7 days personal warranty so that I can contact him if anything happens.

I contacted him within the 7 days personal warranty, but he's back in hometown and cannot do anything.

Dear seller, why give 7 days personal warranty if you know that you won't be in KL during that period?

Samsung to Samsung wo..

I tested with D500c, E700c, and my mom's E600c. All also cannot jalan.

But from my D500c to my mom's E600c, can jalan. Means the phone chongkiat sold to me have a faulty infrared and confirmed that it's faulty during COD. I accepted it coz I thought can warranty, end up can't.

Now the problem is not infrared. The phone is dead now, cannot be switched on at all.