Your name: suiteng
Forumer you are complaining against : chongkiat
Item being sold/bought : Samsung E600C
Original thread link: already broken
Date of transaction : 16/01/06
Amount of money involved : RM350 COD
Details of the complaint : Lied about Samsung E600c warranty from FMG.
Any extra details : Contact no : 012-300xxxx

- Sold me Samsung E600c with faulty infrared, but claim that the machine warranty 18 months ending 18/02/06. Asked me to bring to FMG to repair faulty infrared.

- I brought it to FMG, but they said the phone only have 12 months warranty which ended 18/08/05. Which means I cannot get warranty for the faulty infrared.

- Called seller -chongkiat-, he's back at hometown. Nothing can be done to fix faulty phone. Fine, continue to use without infrared function.

- After using until 23/01/06, phone goes dead. Fail to power on at all. -chongkiat- refusing to answer to call and sms.

I bought the phone after being told that it's under warranty, then found out the hard way that it's faulty and no more warranty. I just hope the forumer be honest about warranty issue.

It seems like I have thrown RM350 into longkang now since the phone cannot be used at all now.

UPDATE
I've sent the phone to Samsung service centre with the help of chongkiat, and now getting it fixed.

This post has been edited by suiteng: Feb 18 2006, 05:34 PM

Ya, the guy was nice when I deal with him. I found out that the infrared is not working when testing during COD. Then I was told that it's still under warranty so I can fix it in FMG for free.

I took it to FMG and was told that it's only 12 months warranty. So I called the seller to verify. He agreed to send me the warranty card stating 18 months warranty to me but until now, have been ignoring calls and sms.

Then it gets worst, the phone he sold cannot be switched on as well. After changing the battery, also the same, cannot switch on. I have many Samsung chargers, but all cannot charge. So I took the phone to Sg Wang there to check again, confirm the phone is faulty and need RM160 to repair.

Not to accuse him of escaping from responsibility but if he's not hiding, why ignore my calls?

Also, time passes real fast. If it's really 18 months as claimed, the warranty will end in 2 days.

If I really repair it, means I paid RM350 + RM160 = RM510 for Samsung E600c

I guess he did that coz he claimed that there's this warranty card stating 18 months.

But I checked, the IMEI and Serial number in the sticker shows only 12 months warranty (the guy shown me the database after searching in his pc, it's really 12 months only).

So, no matter how.. I will fix the phone for RM160. This phone was bought for my dad. My mom and dad supposed to be using couple phone during valentine, but this spoils it all..

Sigh.. check my trade list.. I've bought a pair Samsung E600c for my parents!!

Sent it to fix liao.. since I cannot get it warranty also.

Caught him online here.

Last Active Today, 04:28 PM

Straight PM him to come to this thread, but he didn't post any explaination.

Now he offline already...

Let me remind you of our conversation. I have tested to infrared stuff from my Samsung D500c to Samsung E600c. Cannot work.

Me : So this is still under warranty?
You : Yes, 18 months from FMG.
Me : Means I can claim warranty from FMG to fix this phone if anything happens?
You : Yes
Me : If I can get the infrared fix in service centre, then I dun mind buying this.
You : OK

So I bought it with a promise that it's still under warranty.


Yes, you did not promise that you will give me one coz you said I just need to show the FMG sticker at the back of the phone to the service centre and they will fix it.

So fine, I shown it to them just to know that the warranty is 12 months, NOT 18 months as claimed by you. Means warranty over and cannot be fix.

I've sms you to ask you to find the FMG warranty card which YOU CLAIMED it have 18 months warranty. But you told me you're back at hometown and need some time to search.

Why you give me 7 days personal warranty when you know that you won't be in KL during the 7 days duration?


I did not say that you force me to buy the phone. As you said, the infra works before. It doesn't mean it's still working at the time you sold me the phone.


My phone is on 24 hours a day, and this is a dedicated phone to be used in LYN trades involving bulk and garage sale. Why there's no miss call from you when you claim that you tried to contact me?


I did not say that the phone is not from FMG. I just wanna verify why you claim that it is still under warranty when it is not?

I have been lenient, I only contacted you again when big problem occur which is when the phone cannot be switched on at all.

Yup, the infrared confirmed faulty at the time of COD coz I tried to infrared contact details from Samsung to Samsung.

He said he cannot find it, but will try to find it later. At that time, he gave me 7 days personal warranty so that I can contact him if anything happens.

I contacted him within the 7 days personal warranty, but he's back in hometown and cannot do anything.

Dear seller, why give 7 days personal warranty if you know that you won't be in KL during that period?

Samsung to Samsung wo..

I tested with D500c, E700c, and my mom's E600c. All also cannot jalan.

But from my D500c to my mom's E600c, can jalan. Means the phone chongkiat sold to me have a faulty infrared and confirmed that it's faulty during COD. I accepted it coz I thought can warranty, end up can't.

Now the problem is not infrared. The phone is dead now, cannot be switched on at all.

Nope, to be specified, bring it to authorized FMG service centre.

Another thing I want to point out :

Why when I call using my cellphone, nobody answer.. when I call using my office phone, the seller answer and then keep quiet after hearing my voice?

Obviously, I'm online, but I am not monitoring this thread so don't make conclusion so fast.

Damit, just realized that you posted my number a few times over here and it's wrong.

HOW CAN YOU GET MY NUMBER WRONG WHEN YOU CAN CONTACT ME VIA CELLPHONE DURING COD TIME!!

I DID NOT ACCUSE FMG FOR LYING.

Your warranty card is not even filled up, how to get the 18 months warranty leh!

I'm calling u now.

Consider the problem partially solved.
I understand that it's just a misunderstanding so now try to solve it the peaceful way.

P/S: I went to 2 authorized FMG service centre before deciding to bring it to third party shop. Just to clarify that I did not go directly to third party shop.

This post has been edited by suiteng: Feb 17 2006, 10:29 AM

Yup yup.

chongkiat is sending the card over to my office right now. Hopefully I can get it settled first thing tomolo morning (18th Feb) phew...

Luckily I wasn't for the power up problem, it appears that the keypad or something like that got problem which is why I cannot power up. But they ordered already the spare part to fix my phone.

Anyway, make the story short, I manage to reason with the repair guy and get back my phone without being charged.

This time I will be bringing the warranty card straight to the service center at berjaya, and will smack it to their face

Yup, he's on his way here. And I will send after my meeting. Hopefully can make it before the service centre close.

Hi all, update on status.

Yesterday went to samsung service centre in Berjaya Times Square again, give the phone to the same person again. This time I've shown them the warranty card stated 18 months at the back. He cannot deny it, he then test the phone again.

I complain that sometimes after off it, it's hard to power up. The third party shop just fixed the keypad there (according to the technician, he just dusted the keypad) and told me that the keypad is a bit faulty that's why power button failed to work. So I request to fix it or change the keypad or something.

The guy's attitude is very teruk la, didn't even look at my face when talking to him coz he malu already ma.

I saw a lady there, around late 30s, so I called her. Then I ask her who is the person in charge there. She said it's her wo. Ok, then I told her why was I told that this phone only have 12 months warranty. She said all Samsung phones confirm have 18 months liao without fail.

Ok, I told her that I was taken for a spin by this young guy who is holding my phone. Then she said he's new, so any mistake please be forgiven etc etc. Fine lor... he's new ma.. forgive him lo..

The phone is expected to be ok next week. So we'll see how.

Lucky I bring my laptop there also, coz after work ma. Can show him that I can't sync the phone with my laptop on the spot, so cannot deny that the infrared is also sot sot.

Problem solved, so I'll close this thread. For any discussion about FMG warranty, please make your own thread at phone discussion there. tqtq