This morning I went to EON Glenmarie for 15,000km service, I feel not really satisfied with the service since they put Engine Treatment (X1-R) without my knowledge and forced to pay RM219.85 for the service+labor charge. I think if they knew my FLX SE doesn't have Magnetrap installed they would install and charge for it (I insists when I sent my car to Proton Edar service to not put it), I think it costs about RM60?. They asked whether I want my car to be washed, I've said no since I'm going to send it at my trusty car wash shop after the service anyway. They charge the X1-R for RM28.00 which I think is ok but still it's quite unethical to let the customer know what exactly they do with the car, when they show me the to-do list, it doesn't display "Engine Treatment" which is the keyword when they want to put X1-R inside.
I saw they treat one old customer who complained about his car producing weird sound at the back, this customer is waiting patiently while the people at the counter is nowhere....don't know where they go and took about 15 minutes to come, then that customer is talking politely about the problem of his car, then I saw the EON guy (as I would refer him
) just nod as if he's not interested to hear the problem then I heard the word "Biasa la...", then the EON guy just left the customer at his desk, he went outside and inspect the car, then come in again and he say "Encik boleh duduk dulu sementara service", I can see that the customer feel that he's being ignored and wanted to tell more of the problem, then there's another EON guy wearing orange shirt (I think it's mechanic?) receiving the key and head to the entrance, the old customer stopped the man and wanted told him about the problem, the orange EON guy just say "ye ye..., nanti saya tengok", the answer given to the customer should not sound like that..., I just wished that customer can be treated like allowing him to demonstrate the problem as he say there's a sound when going to reverse gear.
Then I was called by the EON guy and informed that the service is finished and I can proceed to the cashier, the charge is RM219.85, I asked the female cashier if a debit card can be used, she said no with a boring face (a face like telling I'm stupid or something), so I took out a cash of RM220, and I try to find a 5 sen within my wallet so that I can get the balance of 20 sen as I think it would be easy for her to give the balance back, but there's no 5 sen and I told her "mintak maaf, saya takde 5 sen", she hears me and continue with the boring face and give me back 10 sen which is incorrect balance, the weird thing is I didn't argue because I knew it was deliberate anyway and I'm already disappointed with the over-charge of the service so I don't mind a 5 sen rip-off, it is a sad day and I just wished I can be treated fairly.
At least my Saga is healthy, feel more power after the service, I press the paddle a bit it goes to 80km/h very easy, is it the X1-R effect or the new engine oil?, I think the engine is already break-in sometime ago, fuel consumption is good for a Campro but I did 90% highway, I think have single bar left (non-blinking bar) since last Sunday and traveled to Cyberjaya everyday (38km in one direction), last week I calculated 13.6km per litre.
Sep 22 2012, 09:58 PM
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Trying to find in lelong but couldn't get 1.
Sometimes I feels so bad wanted to ask him keep the change, then he will fucuk me back something like you treat me like a beggar ar 
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